Help with All 4

Related FAQ results

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

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How can I change my registration details?

Log in to All4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.

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I am having problems logging in to All 4. What should I do?

Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.

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What content can I find on All 4?

All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series. Plus you can also watch our channels live from the All 4 website and mobile/tablet apps.

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Why do I need to register to use All 4?

All 4 is a free-to-view video on demand service but we do require users register their details to watch. Registration is free and gives access to all of Channel 4's latest shows and unlocks access to an extensive archive of classic programmes and downloads to watch offline. All 4 is designed to help us deliver programmes that our viewers will like and want to watch. We aim to personalise the experience so it's unique for our users and need viewer details to do this. It helps us get to know you better and deliver more targeted advertising which is how we fund our programming.

All 4's content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn't go to shareholders – it goes back into making more programmes.

Knowing more about our viewers also means we can restrict age related content to the right audience and ensure children and young people are unable to access inappropriate content on the service.

Our Privacyand Cookiespolicies provide all the information you need to understand how, where and why we use your data. But you are in control and can update your preferences at any time, including by opting out of targeted advertising, personalisation and data pairing. To do this, sign in to your account at www.channel4.com – select My 4 – Account Settings. It's up to you whether you want to receive emails from us, but even if you haven't opted in to receive emails, we may still need to send you service messages, which will contain important information about our services, such as changes to our policies.

Take me to register

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Why are under-16s not allowed to register?

For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.

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How can I tell if I'm logged in?

On the All4.com website

When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.

On the iPhone and iPad app

To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.

On the Android app

To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.

On Smart TVs, Games Consoles and Set Top Boxes

When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.

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I've forgotten my password. What should I do?

On the All4.com website

Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On the iPhone and iPad app

Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders

On the Android app

Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On Smart TVs, Games Consoles and Set Top Boxes

To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

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How can I edit my date of birth?

If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact

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How do I close or delete my account?

To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.com website, click on 'My 4' in the top navigation bar. Select the 'Account settings' and click on 'Close Your account' tab.

Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account.

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Why can't I find the programme I'm looking for on All 4?

If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.

If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should!

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Why do you need my date of birth when I register?

The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served. It's also used to make our advertising more relevant to you.

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Why do you need my email address when I register?

We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.

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How can I change my password?

You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.

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Do programmes on All 4 include advertising?

Programmes on All 4 are streamed with advertising before and during the show.

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Are all Channel 4 programmes available on All 4?

Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.

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Why are some episodes displayed with expiry days and some not?

Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.

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Why don't all programmes have subtitles?

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.

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How do I disable a PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

 

All4.com website

Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

 

All 4 iPhone and iPad apps

Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

 

All 4 Android apps

Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

 

TVs, Consoles and Set Top Boxes

Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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Can I watch All 4 in another country?

Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad.

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Can I start watching a programme where I left off?

Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.

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What is DRM and what DRM solution does All 4 use?

DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment.

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Can I watch on All 4 when I'm not connected to the internet?

Unfortunately, you can only watch on All 4 when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.

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How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.

Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.

PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.

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I've forgotten my PIN. How can I reset this?

Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

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How do I set up a PIN just on 18 rated content?

For the All4.com website

Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.

For iPhone and iPad and Android apps

Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.

For Smart TVs, Streaming Devices & Games Consoles

Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN

For YouView

Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes

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How do I change the age level that the PIN is applied to?

For channel4.com

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.

For iPhone and iPad and Android apps

Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm

For Smart TVs, Streaming Devices & Games Consoles

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.

For You View

Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.

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What is UKCCIS and are Channel 4 members?

Channel 4 is a member of the UK Council for Child Internet Safety. Click here (Opens in new window) to learn more.

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I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

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When I am streaming, why is the content blocky or pixilated?

In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.

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I live in the UK/Republic of Ireland but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?

All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.

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Why can't I find your US shows on all All 4 platforms?

Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.

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Why do I get a black screen with audio still playing in the background when I am watching a programme?

The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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How can I update my address?

If you have changed your address and wish to update your profile, please sign in to All4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Pesonal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.

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How do I find the All 4 app on my Now TV/Roku device?

If you have not already downloaded the All 4 app:

• Go to the Roku Channel Store from the home screen
• Find the All 4 channel in the Film and TV genre
• Select Add Channel
• To immediately launch, select Go to Channel
• This will download the channel to the My Channels area on your home screen

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Why does Channel 4 serve adverts on All 4?

All 4’s content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.

Follow the links below to manage ad blockers via your specific browser.

How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?
How do I manage ad blockers on an Internet Explorer browser?

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Why do I have to sign in to use the All 4 app?

To help us to find you shows you’ll love, we need you to sign in to All 4.
You’ll be able to pick up where you left off on any of your devices, add to a watch list and get recommendations suited to your tastes.
This simple sign-in will also ensure that all members of your household are watching shows suitable for their age.
We promise not to spam you with cute cat pics... but we will provide an All 4 just for you.

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Who regulates All 4?

As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]

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Why am I seeing or hearing a personalised advert?

If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.

This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.

You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data

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I want to know how to watch All 4

See our information page on the platforms we support and the minimum operating requirements.

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Is there any sign language available on All 4?

Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)

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Is there any subtitled content available on All 4 smart TVs and games consoles?

Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon with your remote control.

Audio settings can be adjusted via your TV /Monitor or PC settings.

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What platforms currently support audio description?

Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.

We are looking to roll this service out on to more of our platforms as soon as possible.

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What platforms currently support subtitles?

Subtitles are currently supported on the All4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, PS3, Amazon Fire and Freeview Play.

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What is All 4?

All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS3, PS4, Roku, Samsung TV, Windows app, XBox one and YouView

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What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across a wide range of devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS3, PS4, Windows 10/XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3 + in order to upgrade to the new app
  • Users 10.2 and below can continue to use 7.6.2 for the time being. At some point it is likely that this version will be deprecated
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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