Help and information about Channel 4 websites
Search FAQs about our websites, excluding All 4.
For information about All 4, please visit our All 4 FAQs
Find FAQ by section
Common FAQ results
-
You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.
Desktop Chrome browser
1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"Desktop Firefox browser
1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box -
We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.
-
Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.
-
Yes, you must have a valid TV licence to watch the channels. To buy a TV licence or to obtain further information about licensing requirements visit TV Licensing at www.tvlicensing.co.uk
-
Yes there are T&Cs and they can be found here: terms and conditions
-
If you mouse-over the player you’ll find a social sharing button in the bottom right hand corner of the window. Clicking this button will bring up the option to share on Facebook, Twitter, Tumblr and Google+. You’ll need to log-in to your social network if you aren’t already.
Not found the answer you were looking for?