Help and information about Channel 4 websites

Common FAQ results

How do I get our charity/organisation added to your help and support pages?

We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.

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Why can't I use Watchlive on channel4.com in Safari on OSX Mavericks

Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.

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Do I have to log in every time I visit your site?

No, but for some activities, like watching programmes on All 4,  you will need to log in.

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I've forgotten my password. What should I do?

On the All4.com website

Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On the iPhone and iPad app

Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders

On the Android app

Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On Smart TVs, Games Consoles and Set Top Boxes

To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

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Why do I need to register to use some Channel 4 websites?

To take full advantage of some of the Channel4.com features you must be a registered user.

Register now

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How do I contact the channel4.com website support team?

If you can't find the answer to your question in our FAQs, you can contact us about any issues on channel4.com, E4.com or film4.com, by using the contact us button above and we'll get back to you as soon as we can.

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