Help and information about Channel 4 websites

Common FAQ results

How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.

Desktop Chrome browser

1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

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How do I get our charity/organisation added to your help and support pages?

We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.

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Why can't I use Watchlive on channel4.com in Safari on OSX Mavericks

Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.

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When I am using the 4Music Player, why do I get a message telling me there's a problem with my internet connection?

If the player is unable to connect to the Internet, an error message will display on your screen asking you to check your Internet connection and try again.  Once you have connected your device to the Internet, the player will load

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Can I use the 4Music Player while I'm outside the UK?

For rights reasons,  the service is only available in the UK and Ireland (including the Channel Islands and the Isle of Man).

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What happens if I forget to stop the video playback on the 4Music Player?

Don’t worry, if you’ve been streaming a channel for 3 hours without interruption, you’ll receive a prompt asking if you’re still watching.  If you don’t respond within 30 seconds the live stream will stop.

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