Help and information about Channel 4 websites

Common FAQ results

How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.

Desktop Chrome browser

1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

This FAQ was helpful

How do I get our charity/organisation added to your help and support pages?

We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.

This FAQ was helpful

Why can't I use Watchlive on channel4.com in Safari on OSX Mavericks

Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.

This FAQ was helpful

Do I have to log in every time I visit your site?

No, but for some activities, like watching programmes on All 4,  you will need to log in.

This FAQ was helpful

I've forgotten my password. What should I do?

On the All4.com website

Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On the iPhone and iPad app

Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders

On the Android app

Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On Smart TVs, Games Consoles and Set Top Boxes

To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

This FAQ was helpful

Why do I need to register to use some Channel 4 websites?

To take full advantage of some of the Channel4.com features you must be a registered user.

Register now

This FAQ was helpful

Not found the answer you were looking for?