Help lines & telephone charges
0800 & 0808 - Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808.
084 numbers – The cost of calling 0843, 0844 and 0845 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling. The service charge for calls to 084 numbers is between 0p and 7p per minute. The access charge – which is additional to the service charge – will vary depending on your phone company, and can range from 8p to 65p per minute. You can find out the access charge from your phone company. You can look up your phone providers pricing information by clicking on this link https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost
03 numbers - Calls cost no more than calls to geographic numbers (01 or 02) – see below – and must be included in inclusive minutes in the same way. Call costs are the same for all 03 numbers.
01 & 02 - Geographic numbers - Calls from landlines are typically charged up to 16p per minute. Many providers charge a 23p call set-up fee (or 'connection charge'), but this can vary. Call charges are dependent on the time of day, and most providers offer call packages that allow calls free of charge at certain times of the day. Call costs from mobiles vary according to the calling plan chosen. Typically, they are included in free call packages. However, if you call an 01/02 number outside of any inclusive minutes, they can cost between 3p and 65p per minute.
These prices are indicative only and should not be used as a definitive list of call charges. Actual costs depend on your communication provider and a number of factors such as individual calling plans, time of day and the exact number called. If you are in any doubt you should check with your provider before you dial.
For more information about phone-paid services and how to identify any unknown charges on your phone bill, visit https://www.phonecharges.org