Find FAQ by section
Common FAQ results
As of 31st January 2021, All 4 will no longer be available on PS3 devices, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app on this device. All 4 will continue to be available on PS4.
As of 29th January 2021, All 4 will no longer be available on 2011 and 2012 models of Samsung TVs, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app for these devices.
However, All 4 will continue to be available on Samsung 2013 model TVs and above.
As of 4.11.20 - the following channels are moving on the Freeview EPG
E4+1 from 28 to 29
4Music from 29 to 30
Film4+1 from 45 to 46
4Seven from 47 to 48
If your box doesn't automatically update please do a manual retune.
As of Thursday 22nd February 2018 Channel 4HD and All 4 were removed from the Freesat platform. All of Channel 4’s other services; including the standard definition version of Channel 4 remain available.
The availability of Channel 4HD on other platforms is unaffected: Channel 4HD remains available on Freeview, YouView, Sky and Virgin Media.
In the meantime, our other channels on Freesat remain unaffected and continue to be available.
If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted. If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP. If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist. If not, then please drop us a line to Viewer Enquiries and we can look into this for you. www.channel4.com/contact
(Please note we are not responsible for the content of third party sites)
You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.
Desktop Chrome browser
1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"
Desktop Firefox browser
1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box
Not found the answer you were looking for?