4Viewers FAQs

Common FAQ results

Why can’t I cast from the Channel 4 app to my Goggle TV?

We are aware that some viewers are having issues at the moment casting from the Channel 4 app to Google TV.  Our tech team are working on the issue and we hope to have this rectified as soon as possible.

In the meantime, as an alternative, Channel 4 is also available to stream on these platforms.

Devices supporting the Channel 4 streaming app

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Is Channel 4 still broadcast in the Republic of Ireland?

Yes, but as part of Channel 4’s digital-first Fast Forward strategy, we are closing Channel 4 in standard definition (SD) on 1 July in the Republic of Ireland as it no longer delivers meaningful return on investment or public value given the focus of TV platforms is now on HD. Channel 4 will remain available in HD in the Republic of Ireland on all platforms – Sky Ireland, Virgin Media, Vodafone and Eircom. Our strategy reflects the generational shift in TV viewing and involves reducing costs – particularly in linear activities - to allow us to invest in digital priorities and stay competitive in a world of global entertainment conglomerates and social media giants.

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What is E4 Extra?

E4 Extra launched on Wednesday 29th June 2022 at 7am and can be found at:

• Freeview 31
• Virgin 337
• Sky 138
• Freesat 126
• YouView 31

E4 Extra focuses on comedy and entertainment and is home to scripted and unscripted acquisitions like Batwoman, Ramsay’s Kitchen Nightmares, Ninja Warrior Japan and Undercover Boss USA, as well as audience favourites like The Big Bang Theory, The Inbetweeners and Derry Girls.

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What is Channel 4's commitment to accessibility?

Channel 4 is committed to providing a streaming service that is accessible to the widest possible audience, regardless of ability, capability or technology.

At Channel 4, we routinely check experiences across our platforms against the latest WCAG guidelines. We work closely with the Digital Accessibility Centre (DAC) to review and audit screens. We also seek to improve usability through user feedback and research.  

We respond positively to feedback regarding the accessibility of any of our services. We aim to conform to the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG), to AA level, wherever possible.

For further information on the accessibility of the Channel 4 Streaming website please view our accessibility statements www.channel4.com/4viewers/accessibility

If you would like to comment about the accessibility of our streaming service please use the Contact Us Form www.channel4.com/contact or email accessibility@channel4.co.uk

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Is Channel 4HD available on Freesat?

Channel 4HD is now available on the Freesat platform at channel number 104.

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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