4Viewers FAQs

Common FAQ results

Why can’t I cast from the Channel 4 app to my Google TV?

We are aware that some viewers are having issues at the moment casting from the Channel 4 app to Google TV.  Our tech team are working on the issue and we hope to have this rectified as soon as possible.

In the meantime, as an alternative, Channel 4 is also available to stream on these platforms.

Devices supporting the Channel 4 streaming app

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Is Channel 4 still broadcast in the Republic of Ireland?

Yes, but as part of Channel 4’s digital-first Fast Forward strategy, we are closing Channel 4 in standard definition (SD) on 1 July in the Republic of Ireland as it no longer delivers meaningful return on investment or public value given the focus of TV platforms is now on HD. Channel 4 will remain available in HD in the Republic of Ireland on all platforms – Sky Ireland, Virgin Media, Vodafone and Eircom. Our strategy reflects the generational shift in TV viewing and involves reducing costs – particularly in linear activities - to allow us to invest in digital priorities and stay competitive in a world of global entertainment conglomerates and social media giants.

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What is E4 Extra?

E4 Extra launched on Wednesday 29th June 2022 at 7am and can be found at:

• Freeview 31
• Virgin 337
• Sky 138
• Freesat 126
• YouView 31

E4 Extra focuses on comedy and entertainment and is home to scripted and unscripted acquisitions like Batwoman, Ramsay’s Kitchen Nightmares, Ninja Warrior Japan and Undercover Boss USA, as well as audience favourites like The Big Bang Theory, The Inbetweeners and Derry Girls.

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Is Channel 4HD available on Freesat?

Channel 4HD is now available on the Freesat platform at channel number 104.

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel4.com” error message when trying to stream on our website. 

As a first step, please ensure you are on the latest version of either Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

If you are on the latest version of one of our supported browsers and still receive the error, please follow these steps to fix this issue:

Desktop Chrome browser

1. Go to chrome://settings/content (please copy and paste this link into the browser)
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

Desktop Microsoft Edge browser

1. Go to edge://settings/content/protectedContent (please copy and paste this link into the browser)
2. Click the toggle buttons on for both Allow sites to play protected content (recommended) and Allow identifiers for protected content (computer restart may be required) 
3. If necessary, please restart your computer or laptop in order to start watching

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