Help with All 4

Related FAQ results

How is advertising restricted to ensure children and young people do not view unsuitable adverts?

Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
 
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access

This FAQ was helpful

How can I watch Live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) on All 4?

Watch Live is supported on most of our platforms (Amazon, Roku, PS4, Samsung Tizen, iOS, Android and Channel4.com).

To check the TV Guide CLICK HERE

If you are having any issues with Watch Live please get in touch via our CONTACT US form.

This FAQ was helpful

Why do subtitles not work on all programming when watching live TV (i.e. Channel 4, More4, E4, Film4, 4Seven)?

Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content,  because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.).  If subtitles are available, an 'S' button will be visible on screen.

If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.

This FAQ was helpful

Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

This FAQ was helpful

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

This FAQ was helpful

What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

This FAQ was helpful

Why can't I find your US shows on all All 4 platforms?

Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.

This FAQ was helpful

How do I set up a PIN just on 18 rated content?

For the All4.com website

Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.

For iPhone and iPad and Android apps

Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.

For Smart TVs, Streaming Devices & Games Consoles

Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN

For YouView

Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes

This FAQ was helpful

I live in the UK/Republic of Ireland but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?

All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.

This FAQ was helpful

I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

This FAQ was helpful

Not found the answer you were looking for?