Channel 4 is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.
• To help us monitor and improve our digital products and services within All 4;
• To provide you with a more personalised experience, such as making programme recommendations or telling you when a programme you might like is available to watch.
• To send you details about the digital products and services within All 4, where you have signed up to receive such marketing communications.
• To help sell online advertising space. Channel 4 is able to put this advertising revenue back into the free services we provide to you.
To be able to do these things, it’s important we collect and analyse data including who our viewers are and how they use the digital products and services within All 4.
Should I read any other information or terms?
What are Channel 4’s privacy principles and what is the Viewer Promise?
Channel 4’s privacy principles in respect of how it collects, uses and manages your personal information are enshrined in our Viewer Promise. In summary these principles are as follows: • When we ask for data it’s to give something back.
Registering with All 4 gives you access to a growing number of benefits, such as access to all our programmes on All 4. Asking for your name means we know how to talk to you. Knowing your date of birth helps us give you better recommendations of our programmes and also, together with your address and gender, helps us offer you more relevant advertising.
• We are clear on what data we hold and what we do with it.
• You control the data we hold on you.
You can ask us to close your account at any time within the “Account Settings” section of My4. We will delete your main account information (such as your name, email address, date of birth and postal address) securely and swiftly, and anonymise all the remaining information we hold about you, such as your activity on the digital products and services within All 4.We will have in place appropriate security measures to protect your information from unauthorised access, and will only work with responsible organisations, which have been carefully chosen by Channel 4, when handling your information.
Compliance with laws and your rights
There are various laws and regulations which apply to data protection and data privacy including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time). Broadly, the laws require that:
i. you agree to your data being collected and used;
ii. no more information than is required is asked of you;
iii. your personal information must be securely kept to prevent unauthorised access;
iv. you have a right to know what information an organisation holds about you;
v. your personal information must be deleted when it is no longer required; and vi. information about your internet use must be protected even where the information being collected is not personally identifiable.
At Channel 4, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website – www.ico.org.uk
What information will Channel 4 collect about me?
Channel 4 may collect and hold the following information about you:
• Information you provide to us such as when you complete a survey, or register or sign up to any of the digital products and services within All 4 (e.g. registering with All4.com to access the viewing services (the “On Demand”, “Now”, and “On Soon” sections) subscribing to newsletters and marketing emails or participating in Channel 4 communities). On registration with All 4, we currently ask for your first and surname, your email address, date of birth, gender and a password.
We also ask you to provide us with some additional, voluntary information when you register – namely, your address. For some of our digital products and services, like Download, you will be asked to provide us with your address (if you haven’t already done so) before you can access these services. Knowing a little more about you means that we are able to tailor the advertising we present to you. This helps us to generate more money from our online advertising, which goes back into creating great content and services (like Download, for example) for you to enjoy for free. If you do not want to receive tailored advertising on All 4, you can change your advertising preferences by visiting the “Account Settings" section of My4. See ‘How can I manage my Advertising Preferences?’ below for more information. However, you will still see the same number of adverts but they will be the ones that appear as standard and won’t be as relevant to you.
Occasionally, we may also use your address to tell you about relevant Channel 4 events in your area that you might be interested in.
We may also ask you for other information from time to time, when you enter a competition, for example. This might include your full address and contact telephone number, for example, so that we can make sure a competition prize gets to you if you’re a winner.
• Information provided by other companies (such as advertisers you may have bought a product from or other reputable data sources) who have obtained your permission to share information about you. If advertisers want to advertise to you, or people like you, using the digital products and services within All 4 they may provide us with information about you to help us target their advertising.
We may also obtain additional information about you from other reputable data sources. The data these companies might hold about you has been collected from publicly available records, such as the electoral roll, or via a range of sources with your permission (such as surveys or where you have agreed, via opt-in, for your information to be shared with third parties). We may check our registered viewer database against the information they hold on their systems to see if there are any matched individuals. If there is a match, we can collect and store some of this additional information (which may include statements about your lifestyle and interests) in our database and use it to further enhance our understanding of the types of products and services you might be interested in. If you do not want us to obtain this additional lifestyle information from these reputable data sources, as described above, you can change your matching preferences by visiting the “Account Settings" section of My4. See ‘How can I manage my Advertising Preferences?’ below for more information.
• Information from our web servers’ logs, such as IP addresses. This is used by us and other organisations with whom we work to analyse activity on All 4. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our viewers.
• Information from social networking sites (such as Facebook and Twitter). We collect information from social media activity, including likes, shares and tweets on All 4, and about our content on social networking sites. Where you sign in to All4.com using social network credentials, such as a Facebook log-in, you grant permission to the social network to share your user details. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your Facebook account settings. We may from time to time, on different apps and services, request more than just basic account information from you. We will always be clear about this up front but you should also check what permissions we are asking for before you connect with these apps and services. If you remove the All 4 app from your social network settings, we will no longer be able to access this information.
How will we use this information?
Channel 4 will use the information we collect about you in the following ways:
• To help us to monitor, analyse and improve All 4. This information helps us to understand which All 4 content, products and services are most interesting, enjoyable and useful to our users, and if they are shared via social networks. The information also helps us to identify when errors occur within the digital products and services within All 4 and test different versions of a page or feature to see which one works best. All of which helps us improve our digital products and services for our users.
• To allow you to take part in the interactive features of the digital products and services within All 4, such as games you can play along with while a show is live on TV.
• To provide you with a more personalised experience. By looking at the information we have about you, we can create a more tailored experience. For example, we will do this by making programme recommendations or telling you about relevant Channel 4 events in your area.
• To inform the way we commission future content at Channel 4. We will use aggregated and anonymous user data to help our commissioning teams understand what type of content our users like so that they can make more of it in the future.
• To sell advertising on All 4.
We may combine all the information we hold about you (including, for example, your registration data; information about the programmes, adverts and services you access on All 4; and information you provide when you take part in a Channel 4 survey) with information that we receive from third parties, such as advertisers and/or reputable data sources, to build up an idea of the types of products and services which might be of interest to you.
By understanding more about you, we are able to serve you more tailored, relevant advertising. For example, if we think that you are interested in health and beauty, you may find that we serve you with health and beauty product advertising from time to time. Advertisers want to make sure that their adverts are being seen by users who are more likely to be interested in their brand, product or service; so by serving relevant advertising, Channel 4 is able to generate more advertising revenue than it would do otherwise. As a not-for-profit organisation, Channel 4 will put this advertising revenue back into the free services we are able to provide to you.
Where we do not have any information about you, you will of course still see advertising across the digital products and services within All 4 but this will not be tailored to you. Please note that we do not disclose personally identifiable information to our advertisers without your consent, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men under 30 have viewed their advertisement on a given day).
• To market services to you.
We will send you information about the digital products and services within All 4 or other marketing activities, but only where you have signed up to receive these from us. Similarly, sometimes, third party partners will want to send you information about products and services, but will only do so if you have agreed to receive them by ticking an opt-in box.
• We will email you occasionally about the digital products and services within All 4 that you have signed up for (for example, to provide you with password reminders or to contact you about content you have submitted to us via our digital products and services) so that we are able to deliver these services to you. We may also invite you to participate in surveys from time to time to help us understand what you think about our programmes, products and services, and in turn make them better.
I am a user aged 16 or under
Please note that you need to be 16 or over to register with All 4. However, some of the digital products and services within All 4 (such as educational games and websites) may be specifically aimed at younger audiences. In these cases, if you are aged 16 or under, please speak to your parent/guardian to get their permission before you provide any personal information to Channel 4 because without this consent, you are not allowed to provide us with personal information. We may also ask for your parent/guardian’s contact details so that we can check they are happy for you to use All 4.
This policy only applies to our use of your information via All 4. Therefore, it does not apply to third party websites to which Channel 4 might provide links or on which Channel 4 content is embedded.
Equally, it is important to note that when you access All 4 via a social networking site, such as Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used.
How can I manage my Advertising Preferences?
If you do not want Channel 4 to match your information with data held by reputable data sources, as explained above, you can ask us not to by changing your matching preferences in the “Account Settings" section of My4. This means that Channel 4 will exclude your details from the data that is matched against information held by the relevant data source and, if relevant, will delete any lifestyle or other information previously obtained from data sources from our registered viewer database.
What about third party behavioural advertising?
Channel 4 may use third party advertising networks and servers to provide some of the display advertisements which you see on All 4.
Cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you and your interests. This is often called online behavioural advertising (OBA) (also known as ‘behavioural targeting’ or ‘interest based advertising’) and is done by grouping together shared interests based upon previous web browsing activity. Advertising may then be displayed to you from these third parties when you visit the digital products and services within All 4 which match these interests.
Personalised retargeting is another form of OBA that enables our advertiser partners to show you ads based on your online browsing away from Channel 4 websites. For example, if you visited the website of an online travel company you may start seeing adverts from the same travel company displaying special offers or showing you the products that you were browsing when you come to our websites. This allows companies to advertise to people who previously visited their website.
Although these cookies can track your visits around the web they don’t know who you are. Even if you sign in to All4.com, the OBA data is still not linked to your profile. See more about third party cookies in our Cookies Policy - www.channel4.com/4viewers/cookies
How can I manage cookies?
We provide more information about cookies and similar technologies used on the digital products and services within All 4 in our Cookies Policy - www.channel4.com/4viewers/cookies. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.
What about spam?
We will not send you any unsolicited marketing. We will only send you emails or other marketing messages where you have signed up to receive these.
Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.
Please note that registered users may receive important information about the digital products and services within All 4 (such as changes to the digital products and services themselves or other service administration matters). As a registered user, this is not spam.
How can I access and update my personal information?
You can update some of your personal information by signing in to All 4 using your email address and password and visiting your details page. We do not allow you to change your date of birth as this supports our Parental Control function.
Will Channel 4 share my information with anyone else?
Channel 4 commits to keeping your personal information confidential save that we:
• use a range of data processing companies to help manage your information. However, we require these companies to comply strictly with our instructions and they are not allowed to use your information for their own business purposes (unless you have explicitly agreed to this). We also require these companies to have appropriate physical and technological security measures to protect your personal information.
• may share your information with third parties where you have specifically agreed to this. We won’t, however, sell your data to any third party.
• may disclose your personal information where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party. How long does Channel 4 keep my personal information?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
If you close your account, your personal information (i.e. the information you gave us when you registered, such as your email address) will be deleted promptly, which means that all other information we might hold about you (such as how you have used the digital products and services within All 4) will be anonymised and we won’t be able to recognise that data as yours or contact you about it. Please note if you don’t want to continue to receive relevant targeted advertising on the digital products and services within All 4 after you have closed your account, we recommend that you also delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookies Policy can help – www.channel4.com/4viewers/cookies
Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose.
Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent to the digital products and services within All 4; any sending of information is therefore at your own risk.
How do I contact Channel 4 if have a question about privacy issues?
If you have any questions or concerns about privacy issues, you can use the form on our ‘Contact us’ page which can be found here – www.channel4.com/4viewers/contact-us
Access to your information
If you would like to know what personal information Channel 4 holds about you, you may make a request to Channel 4 for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’) and may charge an administration fee of up to £10 to cover our costs in providing you with this information.
All subject access requests should be made in writing and addressed to Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU. Alternatively, you can use the form on our ‘Contact us’ page which can be found here – www.channel4.com/4viewers/contact-us
Changes to this policy
Last updated: 19th February 2015