Who makes the Channel 4 Digital Products and Service available to me?
Our Digital Products and Services are made available to you by Channel Four Television Corporation which is a statutory corporation established under the Broadcasting Act 1990. Our postal address is 124 Horseferry Road, London SW1P 2TX.
Should I read any other information or terms?
Additional terms may also apply to some of our Digital Products and Services and they will be made clear to you at the relevant page or point of access.
We also offer some helpful responses to frequently asked questions and the opportunity to contact us on our 4Viewers page.
When we refer to our Content, we mean any audio, video, text, images, trade marks, logos or other content made available to you by us and may sometimes include content which is owned or controlled by third parties which we are permitted to make available to you.
Is Channel 4 Content suitable for everyone and what parental control tools are available to me?
Our Content may contain material that you consider indecent, objectionable or which may not be suitable for young audiences. If you permit a child to use your device to view our Content (including watching 4oD), you are solely responsible for deciding whether or not such Content is appropriate for that child to view. Where relevant, parental guidance is provided (in the form of ‘G' for guidance) with additional warnings at the beginning of our video content and other guidance on non-video content (where applicable) and we would ask that you pay attention to this if you are concerned in any way.
We also offer a parental control tool on 4oD (by way of a 4 digit PIN). If you have enabled the 4-digit PIN, your device will not be able to play either 16 or 18 rated content (depending on the setting you choose) unless you type in the PIN. Please click here to find out more about our Parental Controls tool.
Why does Channel 4 ask me to register?
By becoming a registered user, you will be able to access some parts of our Digital Products and Services which are not available to other visitors. You will also be provided with a more personalised experience and the ability to participate in conversations or other forms of interaction taking place across our Digital Products and Services. More information about the benefits of registration is available in our Viewer Promise.
Please note that you need to be 16 or over to become a registered user.
What do I agree to by accessing and using Channel 4's Digital Products and Services?
By becoming a registered user of our Digital Products and Services you agree that you will:
Whether or not you are a registered user, when using our Digital Products and Services you must always act honestly and appropriately. Unacceptable behaviour includes being abusive, offensive, defamatory, infringing anyone's privacy, trolling, harassing or doing anything which would upset or be disrespectful to any other person.
What do I need to know about my registered details?
You will be able to access your registered details with your email address and password.
You will be able to keep your information up to date by logging in and updating your profile.
I'm concerned about my personal data. What can Channel 4 use this for?
Can I copy stuff from Channel 4's Digital Products and Services?
Apart from adverts and user content, all of the Content on our Digital Products and Services belongs to us and/or our production company, digital or studio partners.
Whilst we have no objection to you printing out extracts or a page of text from our Digital Products and Services for your own personal use, you must not copy or reproduce or otherwise publish large sections of our Content or, for example, an entire website.
You are not permitted to use any of our Digital Products and Services for commercial purposes. For example, you must not copy and reproduce our Content for use on your own advertiser funded website or attempt to commercialise or attempt to sell access to our Content in any way.
It is really important that our Channel 4 brand is fully protected from misuse. Our trade marks and logos are designed to let people know that the service they are getting is provided by Channel 4. Therefore, you must not copy, reproduce or otherwise publish any of our trade marks or logos.
Making our programmes available on unauthorised websites or software applications is against the law. There are particular laws in force about sharing content without permission on P2P networks and it is important that you do not do this.
Please consider that even though our Content is available to you for free, we are able to generate revenue by selling advertising space in and around it. Any person watching one of our programmes on an unauthorised website represents lost advertising revenue to Channel 4 which we need in order to fund our Digital Products and Services and to make our programmes available to you which we do for free.
Our Content may be streamed or downloaded depending on which Digital Products and Services you are using. Please see the section headed "How can I download Content?" for more information on downloading. We may use content security technology or use other content protection measures. You agree that you will not circumvent, try to adjust or otherwise interfere with our security technology for any reason.
Educational establishments which have taken out a licence with the Educational Recordings Agency ("ERA") can access recordings of our content under the terms of that ERA licence.
Is Channel 4 responsible for third party websites when it provides a link to these?
Sometimes, third party websites provide links to our Content. This does not mean that we have any relationship with that website and you should be careful about assuming Channel 4's association or affiliation to anyone else, especially where the existence of that relationship has not been confirmed by us.
How can I download Content?
Content can be downloaded via 4oD depending on which Digital Products and Services you are using to access 4oD. To be able to download our Content, you must:
Content is available to download for a minimum of 30 days. Once downloaded to your device, you will have up to a maximum of 7 days to watch that Content. After the relevant period of time for watching the Content has expired, the Content will be automatically deleted from your device. If the Content is still available to download on 4oD, you can download it again. Due to our agreements with our production company, digital or studio partners, please note that not all of our Content will be available for you to download.
Do I need to pay Channel 4 to watch programmes?
Unless specifically indicated, there is no charge to watch our video content. However, you may need to meet your internet service provider's charges in order to have access to the required amount of bandwidth.
You do need to be covered by a valid TV Licence if you watch any TV channel on any device at the same time as it is being broadcast on TV. This includes watching live TV on devices such as a computer, laptop, mobile phone, smart phone or tablet. Further information about this is available on the TV Licensing website. Accordingly, you will need to be covered by a valid TV Licence if you use our Watch Live service to watch our channels online when they are live simulcasts of broadcast channels (but not for watching on demand programmes on 4oD).
What are the rules I need to know about user content?
We provide users and viewers with an opportunity to participate in shared activity such as contributing to our programmes (e.g via calls to action on our shows) and online projects via online comments, blogs, social media channels, email and other interactive activity.
Your participation in and contribution to any such shared activity is subject to your compliance with our Community Guidelines.
You will own your user content and may continue to use it, but by posting or submitting this content to us, you allow us (and our third party partners) irrevocably to use your content in any media (including on television and online) throughout the world at any time without further liability to you.
Where we do use your user content, we also have the right to change or edit this. We might also show your name (and if available your photograph) with your contribution. If you would rather that we did not use your user content, we would kindly ask that you do not post or otherwise submit any user content to us.
I would like to post links to Channel 4 content on my website, or other social network account like Facebook or Twitter. Is this ok?
Some clips available on our Digital Products and Services feature an embed code which allows you to display that clip on your website or social networking page ("embeddable content").
When using our embeddable content you must not:
What technical stuff do I need to know about?
We will try to provide our Digital Products and Services so that they are available to you at all times. However, we do not provide any guarantees about their availability or that we will be able to resolve quickly any technical problems that arise.
Whilst we seek to make our Digital Products and Services available as widely as possible, some features and functionality may not work on all devices.
Please note that matters relating to the internet generally, such as broadband availability, connections and speed and other matters outside of our control may affect the quality and availability of our Digital Products and Services and your ability to participate in some Channel 4 activities. We take no responsibility for these sorts of matters.
To watch our video content on your computer or other device will need to meet the minimum operating requirements.
If you have any problems watching or viewing our Content, please go to our video Help and FAQ page for further guidance.
Whilst we will take reasonable steps to ensure that our Content is virus free, we cannot guarantee this. Accordingly, you must take your own precautions in this regard (such as using anti-virus software). We accept no responsibility for any infection by virus or any other contamination or by anything which might have a destructive property.
What do I need to know about applying online to be on Channel 4 programmes?
Sometimes, we facilitate the opportunity to appear on our programmes via an online portal and application form. We usually operate this on behalf of our production company partners who make our programmes for us. In these cases, the completed application forms will be sent to the relevant production company who will be responsible for processing your application.
Typically you will need to be 18+ in order to apply to appear on one of our programmes, but our production company partners will make this clear to you on the application form.
Any other specific issues relating to eligibility will also be set out in the application form.
Please note that submitting an application does not give you any legal rights or impose any sort of obligation on Channel 4 or its production company partners. Any decisions regarding successful applications will be made in our, or our production company partner's, sole discretion.
What terms apply to Channel 4 online competitions?
The terms relating to our online competitions are available here.
There may be additional or different terms which relate to a specific competition being run by us, and where this is the case, we will make that clear to you.
What if I have a complaint?
About our programmes
If you wish to comment on one of our programmes you can contact us via the 4Viewers website.
Please note that 4oD is an on-demand programme service. The Authority for Television On Demand (ATVOD) is the independent co-regulator for the editorial content of on-demand programme services. More information about ATVOD can be found on its website.
About user content
If you see any user content that you think is abusive, offensive, defamatory, infringes anyone's privacy or is hurtful or disrespectful in any way, the best way to let us know is by using the Contact Form. You can also contact us at our postal address set out above. Please mark any post for the attention of Viewer Enquiries.
About breach of copyright
If you see any content which appears on our Digital Products and Services which you consider to infringe your copyright, please let us know by using the Contact Form. When you notify us about a copyright infringement you will need to: (a) provide your contact details; (b) identify the infringing content; and (c) confirm that you own the copyright in the content and that its publication has not been authorised by you.
Following receipt of this notification, we will consider whether the content ought to be taken down.
What other legal stuff do I need to know about?
To the extent permitted by law, we do not accept any responsibility for anything contained within our Digital Products and Services. To be clear, neither Channel 4 nor its subsidiary companies accept any liability (whether based in contract, tort or other action) for any loss caused by your use of our Digital Products and Services whether this is caused by Channel 4 or any third party. This exclusion of liability does not affect your statutory rights (please see this advice guide for further details).
Any commentary, opinions or other material on Channel 4's Digital Products and Services are not intended to amount to advice on which you should rely.
If Channel 4 decides not to exercise or enforce any right that it has against you at a particular time, then this does not prevent Channel 4 from later deciding to exercise or enforce that right.
Our Digital Products and Services are only intended to be accessed by residents in the United Kingdom. Channel 4 makes no representation that materials available across our Digital Products and Services comply with local laws in other jurisdictions.
Last updated 25 July 2013