Help with All 4

Common FAQ results

Why do I get an Ad blocker message for All 4, when watching content via my Duck Duck Go browser?

If you are simply using the Duck Duck Go browser to access the All 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on All 4. 

If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com.  This should turn green and appear as enhanced.
 

This FAQ was helpful

Why is the All4 app no longer available on the Xbox 360?

Due to recent technical changes, it is no longer possible to maintain an All 4 app for the service.

All 4 will continue to be available on Xbox One.

This FAQ was helpful

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

This FAQ was helpful

I am using Internet Explorer 11. Why am I having problems watching All 4?

This is due Adobe Flash not working in web browsers from the end of 2020, and Microsoft now planning to slowly drop support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

This FAQ was helpful

I am visually impaired. Can I use a screen reader combined with Internet Explorer 11 to sign-in or register when using All 4?

To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.

However, for the best experience on All 4 please use a more recent browser. See our minimum operating requirements for more details.

Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.

For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.

If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

This FAQ was helpful

Why can I no longer set up a reminder?

Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.

To find out more about My4 and managing ‘My List’ CLICK HERE

This FAQ was helpful

Not found the answer you were looking for?