Help with All 4

Common FAQ results

What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

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How is advertising restricted to ensure children and young people do not view unsuitable adverts?

Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
 
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access

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How can I watch Live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) on All 4?

Watch Live is supported on most of our platforms (Amazon, Roku, PS4, Samsung Tizen, iOS, Android and Channel4.com).

To watch the Tokyo 2020 Paralympics live go our our dedicated site CLICK HERE

To check the TV Guide CLICK HERE

If you are having any issues with Watch Live please get in touch via our CONTACT US form.

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How do I manage my All4+ subscription?

To add on or cancel All4+ - go to My4, select Account Settings then Manage All4+

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Why do subtitles not work on all programming when watching live TV (i.e. Channel 4, More4, E4, Film4, 4Seven)?

Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content,  because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.).  If subtitles are available, an 'S' button will be visible on screen.

If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.

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How can I watch Live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) on All4.com with subtitles? What are the operating requirements?

To view a programme with subtitles, click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles available for that programme.

For the best experience we recommend using one of the following browsers:

• Google Chrome (latest version)
• Microsoft Edge (latest version)

All 4 is committed to continuing to extend accessibility where possible, but there are known issues with subtitles for live television on both Safari and Firefox where the subtitle position is inconsistent. We therefore recommend using one of the above browsers for the best viewing experience.

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