Help with All 4

Common FAQ results

How do I disable mobile data downloading on iPad/iPhone?

You can can disable downloading over mobile data by going to the All 4 application settings in iOS settings and disabling the mobile data option.

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I've forgotten my PIN. How can I reset this on iPhone/iPad?

You can reset your PIN by selecting Parental Controls in settings, Forgotten My Pin and then providing the answer to your security question.

If you cannot remember your security question, please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)

• Switch to watching content in the Flash player

Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I link All 4 to my Google Assistant enabled device?

In order to use All 4 with the Google assistant you must first link your All 4 account with the Google account you use to access the Google Assistant (both on your mobile device or a Google Home device)

To link your All 4 account:
On your mobile device
1.    Open the Google Home App
2.    Tap the navigation menu (3 lines in the top left corner of the app)
3.    Tap More Settings…
4.    Tap Videos and Photos
5.    Find All 4 in the list of available video services and click Link
6.    Fill in your All 4 account details and click Sign In

Your accounts will now be linked and you you can use the Google Assistant with All 4. For more details how this works, please click here. For more info on the Google Assistant, click here

 

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Can I access All 4 using Google Assistant on my Google Home or mobile device?

Yes! You can now access all All 4 shows using your Google Assistant on your Google Home (using a Chromecast) or your mobile device.

Google Assistant on your Google Home device

You can ask your Google Home device to play an All 4 show on a Chromecast device by saying…
•    Ok Google, Play Bake Off on the Living Room TV

Google Assistant on your mobile device
You can ask the Google Assistant to search for an show in the All 4 app by saying
•    Ok Google, Play The Inbetweeners

You can also control your Chromecast device by saying:
Ok Google…
•    Pause
•    Play
•    Rewind 30 Seconds
•    Fast forward to 5 mins before the end
•    Next/previous episode
•    What is playing?
•    How long is left?
•    Stop

For more info on controlling video with the Google Assistant click here

For info on how to link All 4 to you Google Assistant enabled device click here

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I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

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