Help with All 4

Common FAQ results

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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Can I skip the adverts on Xbox?

No, you can't skip adverts.  All 4's content is free to watch because we are an advertiser-funded broadcaster.  As a government-owned, not for profit organisation, the revenue we make from advertising doesn't go to shareholders, it goes back into making more programmes.

Our All 4+ service is available, for information see our website. www.channel4.com

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Why do I get an Ad blocker message for All 4, when watching content via my Duck Duck Go browser?

If you are simply using the Duck Duck Go browser to access the All 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on All 4. 

If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com.  This should turn green and appear as enhanced.
 

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Why is the All4 app no longer available on the Xbox 360?

Due to recent technical changes, it is no longer possible to maintain an All 4 app for the service.

All 4 will continue to be available on Xbox One.

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I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

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I am using Internet Explorer 11. Why am I having problems watching All 4?

This is due Adobe Flash not working in web browsers from the end of 2020, and Microsoft now planning to slowly drop support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

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