Help with All 4

Common FAQ results

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

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I am using Internet Explorer 11. Why am I having problems watching All 4?

This is due Adobe Flash not working in web browsers from the end of 2020, and Microsoft now planning to slowly drop support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

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I am visually impaired. Can I use a screen reader combined with Internet Explorer 11 to sign-in or register when using All 4?

To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.

However, for the best experience on All 4 please use a more recent browser. See our minimum operating requirements for more details.

Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.

For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.

If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

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Why can’t I download the All 4 app on to my Huawei device?

We are aware of an issue that is affecting some Huawei devices at the moment which means you may be unable to find or download the All 4 app from the Google Play Store. We are looking to find a solution for this. 

The models that are affected are:

Manufacturer	Model Name	Model Code
Huawei	P20	HWEML
Huawei	P20 Pro	HWCLT
Huawei	P20 Pro	HW-01K
Huawei	HUAWEI P30	HWELE
Huawei	HUAWEI P smart 2019	HWPOT-H
Huawei	HUAWEI P30 Pro	HWVOG
Huawei	Mate 10 Pro	HWBLA
Huawei	Mate 10 lite	HWRNE
Huawei	Mate 10	HWALP
Huawei	Mate 20 Pro	HWLYA
Huawei	P30 lite	HWMAR

 

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Why can I no longer set up a reminder?

Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.

To find out more about My4 and managing ‘My List’ CLICK HERE

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What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

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