Help with All 4

Common FAQ results

How do I link All 4 to my Google Assistant enabled device?

In order to use All 4 with the Google assistant you must first link your All 4 account with the Google account you use to access the Google Assistant (both on your mobile device or a Google Home device)

To link your All 4 account:
On your mobile device
1.    Open the Google Home App
2.    Tap the navigation menu (3 lines in the top left corner of the app)
3.    Tap More Settings…
4.    Tap Videos and Photos
5.    Find All 4 in the list of available video services and click Link
6.    Fill in your All 4 account details and click Sign In

Your accounts will now be linked and you you can use the Google Assistant with All 4. For more details how this works, please click here. For more info on the Google Assistant, click here

 

This FAQ was helpful

Can I access All 4 using Google Assistant on my Google Home or mobile device?

Yes! You can now access all All 4 shows using your Google Assistant on your Google Home (using a Chromecast) or your mobile device.

Google Assistant on your Google Home device
You can ask your Google Home device to play an All 4 show on a Chromecast device by saying…
•    Ok Google, Play Bake Off on the Living Room TV
Google Assistant on your mobile device
You can ask the Google Assistant to search for an show in the All 4 app by saying
•    Ok Google, Play The Inbetweeners
You can also control your Chromecast device by saying:
Ok Google…
•    Pause
•    Play
•    Rewind 30 Seconds
•    Fast forward to 5 mins before the end
•    Next/previous episode
•    What is playing?
•    How long is left?
•    Stop
For more info on controlling video with the Google Assistant click here

 

This FAQ was helpful

I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

This FAQ was helpful

Why can’t I use the HTML 5 player outside of the UK?

All 4+ is available to watch whilst on holiday in the EU (these programmes are unavailable due to rights restrictions - see the list here).  However you may experience issues when using the HTML5 player within the EU.  If you are unable to stream, please switch to the Flash player.  

 

This FAQ was helpful

How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

This FAQ was helpful

Can I rejoin All 4+ after cancelling?

Yes, you can rejoin All 4+ any time by visiting the All 4+ page and signing up again.

 

This FAQ was helpful

Not found the answer you were looking for?