Help with All 4

Common FAQ results

Why can’t I download the All 4 app on to my Huawei device?

We are aware of an issue that is affecting some Huawei devices at the moment which means you may be unable to find or download the All 4 app from the Google Play Store. We are looking to find a solution for this. 

The models that are affected are:

Manufacturer	Model Name	Model Code
Huawei	P20	HWEML
Huawei	P20 Pro	HWCLT
Huawei	P20 Pro	HW-01K
Huawei	HUAWEI P30	HWELE
Huawei	HUAWEI P smart 2019	HWPOT-H
Huawei	HUAWEI P30 Pro	HWVOG
Huawei	Mate 10 Pro	HWBLA
Huawei	Mate 10 lite	HWRNE
Huawei	Mate 10	HWALP
Huawei	Mate 20 Pro	HWLYA
Huawei	P30 lite	HWMAR

 

This FAQ was helpful

Why can I no longer set up a reminder?

Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.

If you have any existing reminders set up these will continue in the short term, and can be managed in your My Account area. Find out how to cancel your reminders here (select My account/Communication preferences/My reminders

If you are having significant issues with these, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

This FAQ was helpful

What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

This FAQ was helpful

Why am I having problems watching programmes on my Huawei P20, P30 and Honor Mate 10 device?

We're aware that there are issues with the Huawei P20, P30 and Honor Mate 10 devices. We're currently working hard to investigate the root of the problem, but users with these devices may experience performance issues
 

This FAQ was helpful

Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

This FAQ was helpful

How do I disable mobile data downloading on iPad/iPhone?

You can can disable downloading over mobile data by going to the All 4 application settings in iOS settings and disabling the mobile data option.

This FAQ was helpful

Not found the answer you were looking for?