Help with All 4

Related FAQ results

How do I enable JavaScript on Firefox and Safari?

To enable JavaScript, please follow the instructions below for your specific browser:

For Firefox 3.0 on Mac

Open Firefox

Click "Firefox" on the menu bar

Click "Preferences..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Firefox 3.0 on PC

Open Firefox

Click "Tools" on the menu bar

Click "Options..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Select 'OK'

Close Window

For Safari on Mac

Open Safari

Click "Safari" on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Safari on PC

Open Safari

Click "Settings" icon (looks like a wheel) on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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Do I need to enable Javascript on channel4.com and if so, how do I do that?

Yes, you need Javascript enabled for All 4.

To enable JavaScript in Firefox (PC):

• Open Firefox.
• On the Tools menu, click Options.
• Click on the Content icon.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK

To enable JavaScript in Firefox (MAC):

• Select Preferences from the Firefox menu.
• In the pop-up window, click the Content icon.
• Check the Enable JavaScript check box.
• Close the window.

To enable JavaScript in Safari (MAC):

• Select Preferences from the Safari menu.
• Click Security.
• Check Enable JavaScript.
• Close the window.
• Click Reload.

To enable JavaScript in Google Chrome (PC):

• Right click Google Chrome's shortcut icon and choose Properties.
• In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.

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How can I change my screen resolution to view my programmes better on All4.com?

If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option.Open Start , select Settings > System > Display.

Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."

If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."

Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.

Changing the size of the All 4 Player screen:

You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'.

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I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

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Why are some episodes displayed with expiry days and some not?

Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.

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What is UKCCIS and are Channel 4 members?

Channel 4 is a member of the UK Council for Child Internet Safety. Click here (Opens in new window) to learn more.

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I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.

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Is there any sign language available on All 4?

Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)

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Can I re-size the pop-out player on the All4.com website?

You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out icon in the player controls.

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