Help with All 4

Related FAQ results

I am using Internet Explorer 8 and get the DRM error 3300, what can I do?

Where possible, please install the latest version of Internet Explorer.

If you are using Windows XP, please install Google Chrome or Opera as Microsoft is due to end official support for Internet Explorer 8 on Windows XP.

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What is UKCCIS and are Channel 4 members?

Channel 4 is a member of the UK Council for Child Internet Safety. Click here (Opens in new window) to learn more.

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Can I use other media players like QuickTime, RealPlayer, etc.?

No, to watch full-length programmes via the All 4 service or video clips, you have to use Flash and therefore you need Adobe Flash 12.0.0. or higher.

For All 4 and some of our other video clip content, you need to use Windows Media Player. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc.), please set Windows Media Player as your default media player to avoid problems accessing this content.

To make Windows Media Player the default media player:

• Open up the Windows Media Player application. Click on Tools Options.
• Click on the "File Types" tab. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
• Click "Apply" and then "Ok

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I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.

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How do I enable JavaScript on Firefox and Safari?

To enable JavaScript, please follow the instructions below for your specific browser:

For Firefox 3.0 on Mac

Open Firefox

Click "Firefox" on the menu bar

Click "Preferences..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Firefox 3.0 on PC

Open Firefox

Click "Tools" on the menu bar

Click "Options..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Select 'OK'

Close Window

For Safari on Mac

Open Safari

Click "Safari" on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Safari on PC

Open Safari

Click "Settings" icon (looks like a wheel) on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

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Can I re-size the pop-out player on the All4.com website?

You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out icon in the player controls.

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Is there any sign language available on All 4?

Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)

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Why are some episodes displayed with expiry days and some not?

Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.

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Do I need to enable Javascript on channel4.com and if so, how do I do that?

Yes, you need Javascript enabled for All 4.

To enable JavaScript in IE go to:

• Tools, Internet Options in the menu bar of Internet Explorer.
• Click on the Security tab - Make sure the Internet zone is highlighted
• Click on Custom Level to bring up your Security Settings
• Scroll down the list for the Active scripting option
• Make sure that Enabled is selected
• Click OK to close the Security Settings window
• Click OK to close the Internet Options window

To enable JavaScript in Firefox (PC):

• Open Firefox.
• On the Tools menu, click Options.
• Click on the Content icon.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK

To enable JavaScript in Firefox (MAC):

• Select Preferences from the Firefox menu.
• In the pop-up window, click the Content icon.
• Check the Enable JavaScript check box.
• Close the window.

To enable JavaScript in Safari (MAC):

• Select Preferences from the Safari menu.
• Click Security.
• Check Enable JavaScript.
• Close the window.
• Click Reload.

To enable JavaScript in Google Chrome (PC):

• Right click Google Chrome's shortcut icon and choose Properties.
• In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.

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Do I need a TV licence to watch your channels live on All 4?

Yes, you must have a valid TV licence to watch programmes on the Watch Live service.

To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071 or visit http://www.tvlicensing.co.uk/ (Opens in new window).

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I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. To alleviate this problem, please ensure you are using the latest version of Adobe Flash plugin.
This can be downloaded here:

http://get2.adobe.com/flashplayer/

Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

During the Beta phase All 4+ will only be available on the channel4.com website, which can be viewed on your laptop or computer.  All 4+ will work on the same laptop or computer that you currently use for All 4.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection
• Adobe Flash installed and enabled (This is a web browser plugin)

One of the following browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• IE 11
• Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

All 4 iPhone and iPad apps:

Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

• iOS 10.3 + in order to upgrade to the new app
• Users 10.2 and below can continue to use 7.6.2 for the time being. At some point it is likely that this version will be deprecated

All 4 Android apps:

Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

• The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
• You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

Chromecast:

Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

TVs, Consoles and Set Top Boxes:

All 4 is available on the following devices:

PS3, PS4, Xbox360, Windows 10/XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

In order to view on any device you will need:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

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How can I change my screen resolution to view my programmes better on All4.com?

If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option.Open Start , select Settings > System > Display.

Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."

If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."

Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.

Changing the size of the All 4 Player screen:

You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'.

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Can I use All 4 on a Google Cast Ready receiver?

You can cast videos on your Google Cast Ready receiver from the All 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the All 4 app and tap on the Chromecast icon to connect.

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What assistance is available to visually impaired users on an iOS mobile device?

For users who have visual impairments, VoiceOver will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

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What assistance is available to visually impaired users on an Android mobile device?

For users with visual impairments, Talkback will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

Audio description is not currently available on the mobile app.

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What is Freeview and how do I get it?

Freeview is a digital service which broadcasts free-to-air television channels, radio stations and interactive services from Channel 4, BBC, Sky and other broadcasters. By end of 2012, the analogue TV system was completely replaced by Digital Terrestrial Television (DTT). Freeview DTT coverage is steadily growing, with a large number of UK homes currently able to receive the five main terrestrial channels, plus many more. Channel 4, Channel 4+1, E4, E4+1, More4, More4+1, Film4, 4Music and 4seven are currently available on Freeview. For more information on Freeview click here (Opens in new window) to go to their website.

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What is All 4?

All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS3, PS4, Roku, Samsung TV, Windows app, XBox one and YouView

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I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

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I have difficulty distinguishing colours on websites. Is there any help available?

All of the colour contrast combinations used on the All4.com website have been used with the intention to meet WCAG2 AA standard, ensuring that contrast is of a sufficient standard. However, if you find that there are areas that you are having difficulty when viewing All4.com on Internet Explorer, users can adjust the screen contrast by using 'high contrast' mode on a windows PC. This can be selected using the shift, Alt key, and 'Print Screen' (PrtScn) pressed together at the same time. Other browsers such as Chrome and Firefox have extensions and add-ons available to switch to high contrast mode. This will invert the screen, to provide a darker background and more vivid text display for users who experience low to medium visual problems.

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The play button is missing on All4.com, what can I do?

Please find out which version of the Flash Player you currently have installed. Go to this page http://www.adobe.com/software/flash/about/ (Opens in new window) in your usual web browser. There should be a small box about half way down the right hand side of the page headed 'Version Information'. This is your current Flash version. Please note down the details.

Then upgrade to or reinstall the latest version as it is possible your Flash Player may be corrupt. To do this, click on the following link to go to the Flash Player Download Center: Get Adobe. This should take you to a page with a button 'Agree and Install', click and follow any further instructions from Adobe. This should install the latest version of Flash.

You can re-check that you have the latest version installed by repeating the step above if required.

Also, some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites.

We currently know of two freeware 'shields' available on both Mac and PC that cause problems:

• Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
• Hotspot Shield (this hides your IP amongst other things, which would cause a problem)

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How do I improve sound when watching on my computer?

To adjust the volume of video in the All4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.

Ensure you have mute unchecked and all external speakers connected properly.

Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.

If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.

Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.

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How do I use voice activation software on the All 4 player?

The All 4 player on channel4.com is voice activation accessible and works best with Dragon 13 or greater. It is recommended to use it with IE11 or greater as the web browser (please see recommended requirements of your software vendor for which compatible versions of browser can be used).

As well as controls to operate the video, the player may also contain 1 or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps. Navigating Screens and Using Controls

Once you have the video in focus using the skip to content link (visible on tab focus), use keyboard keystroke commands to navigate and activate the video controls:

• 'Press TAB' – cycles forward through screen options and control buttons
• 'Press SHIFT + TAB' - cycles backward through screen options and control buttons
• 'Press SPACEBAR' or 'Press ENTER' – activates controls / buttons / links

Voice Activation Control in Fullscreen

Due to security restrictions of the Adobe Flash Player, keyboard control is disabled in fullscreen; this means voice activation control is also affected. You can watch programmes in fullscreen using voice activation software but to use keyboard control commands you must exit fullscreen. To exit fullscreen use the "press escape key" keystroke command.

The Popout player may be used as an alternative to fullscreen. Selecting the “large size” button will scale the player window to its maximum available size. This view, unlike fullscreen, is fully keyboard accessible and therefore can also be used via voice activation keystroke commands.

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