Help with Channel 4

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What assistance is available to visually impaired users on an Android mobile device?

For users with visual impairments, Talkback will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

Audio description is not currently available on the mobile app.

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I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

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What are the minimum operating requirements to stream content on Channel 4?

The minimum operating requirements for each platform are described below.

Accessing online at www.channel4.com
In order to watch you will need:

- A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
- An internet connection
- And one of our recommended browsers:
    - Google Chrome (latest version)
    - Mozilla Firefox (latest version)
    - Microsoft Edge (latest version)
    - Safari (latest version)

You can access the mobile website and browse our catalogue of content on:
- Mobile and tablet devices with an internet connection
Please note: Internet Explorer 11  is  no longer being supported. To continue watching we would strongly suggest that you update to one of the browsers above.

iPhone and iPad apps:
- An internet connection 
- iOS 12 and above
- content is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using mobile data or Wi-Fi connectivity. To stream or download on mobile data, you'll need to turn off the 'Stream/Download only on Wi-Fi' toggles in your app settings
- Download our free app for iOS by visiting the iTunes app store from your device

Android apps:
- An internet connection
- Android OS 5.0 and above. For security reasons, rooted devices are not support
- content is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using mobile data or Wi-Fi connectivity. To stream or download on mobile data, you'll need to turn off the 'Stream/Download only on Wi-Fi' toggles in your app settings
- Download our free app for Android by visiting Google Play or Amazon store

Chromecast:
- Use your Android or iOS device, or the Chrome browser on your computer, to cast content directly to your TV.

TVs, Consoles and Set Top Boxes:
Content is available on the following devices:
- PS4, PS5, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media, Apple TV

Accessing Channel 4+
Channel 4+ is available across all devices and the same minimum requirements as accessing the Channel 4 app apply. To sign up log into your account and select account settings.

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