Help with Channel 4
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No, to watch full-length programmes via the Channel 4 service or video clips, you have to use the HTML5 Player
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Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.
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The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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You can only watch content when you are connected to the internet, as it is a streaming service.
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Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on Channel 4 streaming.
To find out more about My4 and managing ‘My List’ CLICK HERE
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On the channel4.com website
When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.
On the iPhone and iPad app
To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.
On the Android app
To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.
On Smart TVs, Games Consoles and Set Top Boxes
When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.
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Log in to channel4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.
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For channel4.com you can use the volume slider from the Channel 4 player. This will adjust the native TV/speaker volume using Google Chromecast.
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To adjust the volume of video in the channel4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.
Ensure you have mute unchecked and all external speakers connected properly.Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.
If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.
Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.
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If you have changed your address and wish to update your profile, please sign in to channel4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Personal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.
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