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Please CLICK HERE for information on our commitment to providing access services across our platforms and services and details of the programming we provide weekly with audio description or signing.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted. If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP. If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist. If not, then please drop us a line to Viewer Enquiries and we can look into this for you. www.channel4.com/contact
(Please note we are not responsible for the content of third party sites)
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If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you. -
Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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To enable JavaScript, please follow the instructions below for your specific browser:
For Firefox 3.0 on Mac- Open Firefox
- Click "Firefox" on the menu bar
- Click "Preferences..."
- Select the "Content" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
For Firefox 3.0 on PC- Open Firefox
- Click "Tools" on the menu bar
- Click "Options..."
- Select the "Content" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Select 'OK'
- Close Window
For Safari on Mac- Open Safari
- Click "Safari" on the menu bar
- Click "Preferences..."
- Select the "Security" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
For Safari on PC- Open Safari
- Click "Settings" icon (looks like a wheel) on the menu bar
- Click "Preferences..."
- Select the "Security" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
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For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.
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If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact
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