4Viewers FAQs
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Unfortunately the 4 Music player will no longer be available online as of 16 November 2023, but you'll still be able to view the channels here:
- 4Music – Sky 354, Virgin 286
- The Box – Sky 355, Virgin 285
- Kiss – Sky 356, Virgin 288
- Magic – Sky 357, Virgin 289
- Kerrang – Sky 358 , Virgin 290
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Yes, Channel 4 has partnered with SignVideo to enable hearing impaired viewers to make comments or ask questions about our programmes or services via SignVideo’s BSL interpreter service.
To find out more information on how to use the service CLICK HERE
To connect to an interpreter – please go to our Contact Us page and click on the CONNECT TO BSL INTERPRETER link.
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No, to watch full-length programmes via the Channel 4 service or video clips, you have to use the HTML5 Player
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Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.
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This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.
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The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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You can only watch content when you are connected to the internet, as it is a streaming service.
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Channel 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.
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When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any Channel 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.
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When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming Channel 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any Channel 4 downloaded content using Google Chromecast.
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