Who makes All 4 available to me?
All 4 is made available to you by Channel Four Television Corporation which is a statutory corporation established under the Broadcasting Act 1990. Our postal address is 124 Horseferry Road, London SW1P 2TX.
Should I read any other information or terms?
Additional terms may also apply to some of our digital products and services within All 4 and these will be made clear to you at the relevant page or point of access.
We also offer some helpful responses to frequently asked questions and the opportunity to contact us on our 4Viewers page.
When we refer to our Content, we mean any audio, video, text, images, trade marks, logos or other content made available to you by us and may sometimes include content which is owned or controlled by third parties which we are permitted to make available to you.
Is Channel 4 Content suitable for everyone and what parental control tools are available to me?
Our Content may contain material that you consider indecent, objectionable or which may not be suitable for young audiences. If you permit a child to use your device to view our Content (including watching Content via the viewing sections of All 4), you are solely responsible for deciding whether or not such Content is appropriate for that child to view. Where relevant, parental guidance is provided (in the form of ‘G' for guidance) with additional warnings at the beginning of our video content and other guidance on non-video content (where applicable) and we would ask that you pay attention to this if you are concerned in any way.
We also offer a parental control tool on All 4 (by way of a 4 digit PIN). If you have enabled the 4-digit PIN, your device will not be able to play either 16 or 18 rated content (depending on the setting you choose) unless you type in the PIN. Please click here to find out more about our Parental Controls tool.
Why does Channel 4 ask me to register?
By becoming a registered user, you will be able to access some parts of All 4 which are not available to other visitors. You will also be provided with a more personalised experience and the ability to participate in conversations or other forms of interaction taking place across All 4. More information about the benefits of registration is available in our Viewer Promise.
Please note that you need to be 16 or over to become a registered user.
What do I agree to by accessing and using the digital products and services available within All 4?
By becoming a registered user of All 4 you agree that you will:
- provide a valid email address;
- not let anyone else use your account;
- keep your login details, including your password and PIN (if applicable) secret;
- only set up one account per person;
- set up your account in your own name, and use an appropriate display name. You must not seek to pass yourself off as someone else or pick a display name which is offensive, defamatory or otherwise likely to be deemed by us to be unacceptable;
- tell the truth about your age. If, for example, we don't believe that you are 16 or older, we may ask you to prove your age at any time; and
- notify us if you become aware of any unauthorised use of your account.
Whether or not you are a registered user, when using All 4 you must always act honestly and appropriately. Unacceptable behaviour includes being abusive, offensive, defamatory, infringing anyone's privacy, trolling, harassing or doing anything which would upset or be disrespectful to any other person.
What do I need to know about my registered details?
You will be able to access your registered details with your email address and password.
You will be able to keep your information up to date by logging in and updating your profile.
I'm concerned about my personal data. What can Channel 4 use this for?
Can I copy stuff from All 4?
Apart from adverts and user content, all of the Content on All 4 belongs to us and/or our production company, digital or studio partners.
Whilst we have no objection to you printing out extracts or a page of text from All 4 for your own personal use, you must not copy or reproduce or otherwise publish large sections of our Content or, for example, an entire website. Furthermore, you are not permitted to embed, upload or make any of the digital products and services within All 4 available via any third party platform, website or service without prior consent.
You are not permitted to use any part of All 4 for commercial purposes. For example, you must not copy and reproduce our Content for use on your own advertiser funded website or attempt to commercialise or attempt to sell access to our Content in any way. Your use of any of our digital products and services such as the Channel 4-operated "All 4 Application" is for your own personal use and access is limited to your chosen device.
It is really important that our Channel 4 brand is fully protected from misuse. Our trade marks and logos are designed to let people know that the service they are getting is provided by Channel 4. Therefore, you must not copy, reproduce or otherwise publish any of our trade marks or logos.
Making our programmes available on unauthorised websites or software applications is against the law. There are particular laws in force about sharing content without permission on P2P networks and it is important that you do not do this.
Please consider that even though our Content is available to you for free, we are able to generate revenue by selling advertising space in and around it. Any person watching one of our programmes on an unauthorised website, platform or service, represents lost advertising revenue to Channel 4 which we need in order to fund All 4 and to make our programmes available to you which we do for free.
Our Content may be streamed or downloaded depending on which digital products and services you are using. Please see the section headed "How can I download Content?" for more information on downloading. We may use content security technology or use other content protection measures. You agree that you will not circumvent, try to adjust or otherwise interfere with our security technology for any reason.
Educational establishments which have taken out a licence with the Educational Recordings Agency ("ERA") can access recordings of our content under the terms of that ERA licence.
Is Channel 4 responsible for third party websites when it provides a link to these?
Sometimes, third party websites provide links to our Content. This does not mean that we have any relationship with that website and you should be careful about assuming Channel 4's association or affiliation to anyone else, especially where the existence of that relationship has not been confirmed by us.
How can I download Content?
Content can be downloaded depending on which device or website you are using to access All 4. To be able to download our Content, you must:
- be a registered user and logged in to your account at the time of download; and
Content is available to download for a minimum of 30 days. Once downloaded to your device, you will have up to a maximum of 7 days to watch that Content. After the relevant period of time for watching the Content has expired, the Content will be automatically deleted from your device. If the Content is still available to download you can download it again. Due to our agreements with our production company, digital or studio partners, please note that not all of our Content will be available for you to download. Please also be aware that advertising around Content is current and up-to-date at the point of download; however, once Content has been downloaded to your device, offers and promotions featured within the advertising may expire.
Do I need to pay Channel 4 to watch programmes?
Unless specifically indicated, there is no charge to watch our video content. However, you may need to meet your internet service provider's charges in order to have access to the required amount of bandwidth.
You do need to be covered by a valid TV Licence if you watch any TV channel on any device at the same time as it is being broadcast on TV. This includes watching live TV on devices such as a computer, laptop, mobile phone, smart phone or tablet. Further information about this is available on the TV Licensing website (opens in a new window). Accordingly, you will need to be covered by a valid TV Licence if you use our "Now" viewing service to watch our channels online when they are live simulcasts of broadcast channels (but not for watching on demand programmes on All 4).
What are the rules I need to know about user content?
We provide users and viewers with an opportunity to participate in shared activity such as contributing to our programmes (e.g via calls to action on our shows) and online projects via online comments, blogs, social media channels, email and other interactive activity.
Your participation in and contribution to any such shared activity is subject to your compliance with our Community Guidelines.
You will own your user content and may continue to use it, but by posting or submitting this content to us, you allow us (and our third party partners) irrevocably to use your content in any media (including on television and online) throughout the world at any time without further liability to you.
Where we do use your user content, we also have the right to change or edit this. We might also show your name (and if available your photograph) with your contribution. If you would rather that we did not use your user content, we would kindly ask that you do not post or otherwise submit any user content to us.
I would like to post links to Channel 4 content on my website, or other social network account like Facebook or Twitter. Is this ok?
Some clips available on All 4 feature an embed code which allows you to display that clip on your website or social networking page ("embeddable content").
When using our embeddable content you must not:
- copy, re-publish, edit, alter, add to or use the embeddable content, embed code or embeddable player in any other way;
- charge users for access to the embeddable content, or use the embeddable content as a means to secure advertising or other revenue in any other way;
- directly or indirectly suggest any endorsement or approval by us of your website or page or any non-Channel 4 entity, product or content or any views expressed;
- use the embeddable content in any way that could bring Channel 4 into disrepute or otherwise cause any loss or damage to Channel 4; and/or
- use the embeddable content on any websites or pages that:
- contain pornography or sexually explicit content;
- contain offensive text or images;
- are hate sites (on grounds of race, religion, gender, disability, age or sexual orientation);
- contain gratuitous violence; and/or
- condone or encourage unlawful acts.
What technical stuff do I need to know about?
We will try to ensure All 4 is available to you at all times. However, we do not provide any guarantees about its availability or that we will be able to resolve quickly any technical problems that arise.
Whilst we seek to make All 4 available as widely as possible, some features and functionality may not work on all devices.
Please note that matters relating to the internet generally, such as broadband availability, connections and speed and other matters outside of our control may affect the quality and availability of All 4, its features and functionality and your ability to participate in some Channel 4 activities. We take no responsibility for these sorts of matters.
To watch our video content on your computer or other device will need to meet the minimum operating requirements.
If you have any problems watching or viewing our Content, please go to our video Help and FAQ page for further guidance.
Whilst we will take reasonable steps to ensure that our Content is virus free, we cannot guarantee this. Accordingly, you must take your own precautions in this regard (such as using anti-virus software). We accept no responsibility for any infection by virus or any other contamination or by anything which might have a destructive property.
What do I need to know about applying online to be on Channel 4 programmes?
Sometimes, we facilitate the opportunity to appear on our programmes via an online portal and application form. We usually operate this on behalf of our production company partners who make our programmes for us. In these cases, the completed application forms will be sent to the relevant production company who will be responsible for processing your application.
Typically you will need to be 18+ in order to apply to appear on one of our programmes, but our production company partners will make this clear to you on the application form.
Any other specific issues relating to eligibility will also be set out in the application form.
Please note that submitting an application does not give you any legal rights or impose any sort of obligation on Channel 4 or its production company partners. Any decisions regarding successful applications will be made in our, or our production company partner's, sole discretion.
What terms apply to Channel 4 online competitions?
The terms relating to our online competitions are available here.
There may be additional or different terms which relate to a specific competition being run by us, and where this is the case, we will make that clear to you.
What if I have a complaint?
About our programmes
If you wish to comment on one of our programmes you can contact us via the 4Viewers website.
Please note that the "On Demand" section of All 4 constitutes an on demand programme service. As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website (opens in a new window)
About user content
If you see any user content that you think is abusive, offensive, defamatory, infringes anyone's privacy or is hurtful or disrespectful in any way, the best way to let us know is by using the Contact Form. You can also contact us at our postal address set out above. Please mark any post for the attention of Viewer Enquiries.
About breach of copyright
If you see any content which appears on All 4 which you consider to infringe your copyright, please let us know by using the Contact Form. When you notify us about a copyright infringement you will need to: (a) provide your contact details; (b) identify the infringing content; and (c) confirm that you own the copyright in the content and that its publication has not been authorised by you.
Following receipt of this notification, we will consider whether the content ought to be taken down.
What other legal stuff do I need to know about?
To the extent permitted by law, we do not accept any responsibility for anything contained All 4. To be clear, neither Channel 4 nor its subsidiary companies accept any liability (whether based in contract, tort or other action) for any loss caused by your use of and reliance on any aspect of All 4 whether this is caused by Channel 4 or any third party. This exclusion of liability does not affect your statutory rights (please see this advice guide (opens in a new window) for further details).
Any commentary, opinions or other material within the digital products and services available on All 4 are not intended to amount to advice on which you should rely.
If Channel 4 decides not to exercise or enforce any right that it has against you at a particular time, then this does not prevent Channel 4 from later deciding to exercise or enforce that right.
Our Digital Products and Services are only intended to be accessed by residents in the United Kingdom. Channel 4 makes no representation that materials available across our Digital Products and Services comply with local laws in other jurisdictions.
Last updated 02 June 2016