Help with Channel 4
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When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming Channel 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any Channel 4 downloaded content using Google Chromecast.
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Audio Description is not currently available on Amazon Fire TV but is available on some content on channel4.com, Android and iOS. For details of programmes featuring audio description click this link to go to our website.
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Amazon Fire TV consists of a VoiceView Screen reader, which offers limited support within the app for users with visual impairments. Screen Magnification can also be enabled to zoom in on specific sections of the screen. There is also a high contrast setting, but this does not currently work with the Channel 4 app.
There is currently a highly visible focus highlighting mechanism within the Channel 4 app, Amazon screen magnification can be used within the app to increase the size of text and images if needed.
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Amazon Fire TV has some built in accessibility tools that may be used with the Channel 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page
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Here's how to start using Google Chromecast:
1. Plug in your Google Chromecast device into your HDTV and power up. Then visit Google Chromecast.com/setup
2. Connect to the same wi-fi network as your Google Chromecast
3. Once connected to the wi-fi network, you will see the Cast button appear in the bottom right of the player and the top right of the Chrome browser.
4. Click the cast button then click the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video. -
If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.
More information can be found here.
https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html
If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
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It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Cast. You will need to disconnect from Google Cast and watch locally on your computer or mobile, if supported.
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To use the Channel 4 App:
Select the app from Amazon Fire TV home page
Sign in to your channel 4 account using the on-screen keyboard
Use the cursor/navigation keys (circular main button) to navigate within the menu.
Use the select button to play programs. -
Alexa Voice Control is not currently supported within the Channel 4 app.
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If you have hearing loss, more recent videos have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.
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