Help with Channel 4
Search FAQs about our video on demand service
Find FAQ by section
Related FAQ results
-
When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming Channel 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any Channel 4 downloaded content using Google Chromecast.
-
On the channel4.com website
When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.
On the iPhone and iPad app
To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.
On the Android app
To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.
On Smart TVs, Games Consoles and Set Top Boxes
When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.
-
Log in to channel4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.
-
Here's how to start using Google Chromecast:
1. Plug in your Google Chromecast device into your HDTV and power up. Then visit Google Chromecast.com/setup
2. Connect to the same wi-fi network as your Google Chromecast
3. Once connected to the wi-fi network, you will see the Cast button appear in the bottom right of the player and the top right of the Chrome browser.
4. Click the cast button then click the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video. -
No, you can't skip adverts. Channel 4 content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not for profit organisation, the revenue we make from advertising doesn't go to shareholders, it goes back into making more programmes.
For information on our Channel 4+ service go to the website www.channel4.com/plus -
The Channel 4+ functionality allows you to watch the majority of content without ads and/or other commercial messages. Please be aware that for licensing reasons some content will not be subject to the enhanced Channel 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.
-
Channel 4's streaming service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an account and that age appropriate content is served. It's also used to make our advertising more relevant to you.
-
On the Channel4.com website
Go to the channel4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.On the iPhone and iPad app
Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam foldersOn the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.On Smart TVs, Games Consoles and Set Top Boxes
Go to My 4 on the channel4.com website and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders -
Channel 4 is a member of the UK Council for Child Internet Safety. Go to www.education.gov.uk/ukccis to learn more.
-
For channel4.com
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page https://www.channel4.com/parental-controls. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.For iPhone and iPad and Android apps
Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirmFor Smart TVs, Streaming Devices & Games Consoles
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.For YouView
Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.
Not found the answer you were looking for?