Help with All 4

Related FAQ results

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)

• Switch to watching content in the Flash player

Or you can use a different connection, such as HDMI, to view content on another monitor.

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I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

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I receive a Digital Rights (DRM) error (3321), (3307) or (3368). What can I do?

If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.

More information can be found here.

https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html

If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.

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I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.

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I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. To alleviate this problem, please ensure you are using the latest version of Adobe Flash plugin.
This can be downloaded here:

http://get2.adobe.com/flashplayer/

Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

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I receive a Digitial Rights (DRM) error (3322) or (3346) . What can I do?

This may be fixed by resetting your Flash video licenses.

To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html

Please restart your browser before trying to use All 4 again.

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I am using Google Chrome and get the DRM error 3364 or 3370, what can I do?

If you receive this error in Chrome you need to:

1. In Chrome browser, copy and paste chrome://settings/content into the address bar.

2. Scroll down to the Protected Content Section.

3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.

4. Click Done.

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I am using Internet Explorer 8 and get the DRM error 3300, what can I do?

Where possible, please install the latest version of Internet Explorer.

If you are using Windows XP, please install Google Chrome or Opera as Microsoft is due to end official support for Internet Explorer 8 on Windows XP.

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I am using Google Chrome and get the DRM error 3328, what can I do?

If you receive this error in Chrome, you need to:-

1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.

2. Ensure the tickbox beside "content licenses" is ticked.

3. Untick all other boxes.

4. Click the "clear browsing data" button.

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I am being warned I am using an Ad Blocker but I don't have one, what do I do?

While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.

Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.

To use All 4 and to access the All4.com website, please ensure that 'channel4.com' is whitelisted in any of these tools.

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