Help with Channel 4
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For users who have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 's' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. iOS subtitles will not currently work if there are no subtitles present on the video. Subtitles styles can be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.
For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.
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The majority of downloadable programmes will be available to download for 30 days after broadcast.
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You must have registered with Channel 4 and be signed in to your account to download programmes.
To create an account go to www.channel4.com/register.
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Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
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Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.
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In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
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Delete by swiping left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.
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If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.
You can no longer pause a download on iPhone or iPad.
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