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You can reset your PIN by selecting Parental Controls in settings, Forgotten My Pin and then providing the answer to your security question.
If you cannot remember your security question, please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.
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Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
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We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help
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