Help with Channel 4
Search FAQs about our video on demand service
Find FAQ by section
Related FAQ results
-
Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
-
In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
-
Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
-
You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.
-
The majority of downloadable programmes will be available to download for 30 days after broadcast.
-
You must have registered with Channel 4 and be signed in to your account to download programmes.
To create an account go to www.channel4.com/register.
-
Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
-
Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.
-
In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
-
If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.
You can no longer pause a download on iPhone or iPad.
Not found the answer you were looking for?