Help with Channel 4
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Audio Description is not currently available on Amazon Fire TV but is available on some content on channel4.com, Android and iOS. For details of programmes featuring audio description click this link to go to our website.
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Amazon Fire TV consists of a VoiceView Screen reader, which offers limited support within the app for users with visual impairments. Screen Magnification can also be enabled to zoom in on specific sections of the screen. There is also a high contrast setting, but this does not currently work with the Channel 4 app.
There is currently a highly visible focus highlighting mechanism within the Channel 4 app, Amazon screen magnification can be used within the app to increase the size of text and images if needed.
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Amazon Fire TV has some built in accessibility tools that may be used with the Channel 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page
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To use the Channel 4 App:
Select the app from Amazon Fire TV home page
Sign in to your channel 4 account using the on-screen keyboard
Use the cursor/navigation keys (circular main button) to navigate within the menu.
Use the select button to play programs. -
Alexa Voice Control is not currently supported within the Channel 4 app.
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If you have hearing loss, more recent videos have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.
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Channel 4 streaming is available on a range of devices, including 2014 Amazon Fire HD 6”, Fire HD 7” and Fire HDX 8.9 on Fire OS 5.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted. If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP. If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist. If not, then please drop us a line to Viewer Enquiries and we can look into this for you. www.channel4.com/contact
(Please note we are not responsible for the content of third party sites)
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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