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If you have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. Google subtitles will not currently work if there are no subtitles present on the video. Subtitles cannot be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled. For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.
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Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
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We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help
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When content has subtitles available, they will have an 'S' icon present in the playback menu. Subtitles can be activated from the playback menu by selecting the icon or from within accessibility settings within your device. Android users cannot currently customise the appearance of subtitles.
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