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For users who have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 's' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. iOS subtitles will not currently work if there are no subtitles present on the video. Subtitles styles can be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.
For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.
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Programmes have content that is short and simple to understand. Content on the website and native iOS/Android apps have information that is broken up into smaller bitesize pieces to ensure that users can digest the information more easily. Wherever possible, content has been presented in a list format, rather than in overly long paragraphs of information; this style of presentation is often easier for users to absorb.
The Channel4.com website has meaningful headings and subheadings that introduces content correctly, which minimises the likelihood of users becoming confused. To achieve this, the headings are relevant to the content they introduce, acronyms and abbreviations have been expanded in their first instance of use on a page, and spacing between paragraphs have been carefully considered in order to aid in readability of the page.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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