Help with Channel 4
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For users who have visual impairments, VoiceOver will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.
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It is not currently possible to view a video in the browser using the main channel4.com site, as currently, this will force a user to view a programme using the Channel 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'Channel 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the channel4.com app.
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
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Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
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Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
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We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.
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It may be that your Google Chromecast device is disconnected, or not on the same wi-fi network. Check that the device is correctly plugged in and also on the same network.
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To disconnect from Google Chromecast, simply click the Cast button in the browser bar or in the player and then select STOP.
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VoiceOver is a free screen reading software package which is built-in to iOS devices including IPad, IPhone, IPod touch and apple TV. It is designed to assist people with little or no sight to navigate the content of the screen. Setting up VoiceOver on an IOS device
Take the following steps to activate VoiceOver on your apple device;
- Go to settings;
- Choose general settings;
- Then choose Accessibility settings; Select VoiceOver and tap the screen to Switch VoiceOver on. Note: it is possible to activate VoiceOver by using Siri by pressing the home button and giving the instruction 'Switch VoiceOver on'.
When VoiceOver has been switched on, it is possible to make changes to the speed of VoiceOver. This can be done by taking the following steps;
- Choose rate
- Swipe up towards the speaker or downwards towards the home screen to change the rate of VoiceOver. You will hear the information in the form of percentages for example, 60 per cent.
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