Help with Channel 4
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The site can be navigated using switches for individuals with who may have limited dexterity or a mobility impairment. Switch Control lets you control your Android Phone/tablet or iOS mobile/tablet using a single switch or multiple switches, which will allow various commands to be undertaken including scanning multiple selectable items on a web page or app, with the ability to select a particular element that is clickable. For more information on switch capability please go to the following links on the Apple or Google websites: iOS Switch Control or view Switch Access for Android
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The Channel 4 app allows bluetooth switch access to Android 5.0 and later for mobility impaired users. The Android app is also developed so that content can be accessed with ease. Android Switch Access works best with the Google Chrome browser. The Channel 4 android app has been developed so that iconography/buttons are of sufficient size to select.
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If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via the contact us form on our website www.channel4.com.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.
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Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
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Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)
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No, unfortunately we don't have the rights to show all our programmes on Watch Live.
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We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help
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