Help with Channel 4
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Audio description is currently available on some content on the channel4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on Channel 4.
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Channel4.com can be navigated using keyboard only and the tab key. Use space or enter to select links or activate controls.
Channel4.com can be used with switches and Voice Activation software.
Dragon NaturallySpeaking (also known as Dragon or DNS), is a speech recognition software package that allows you to control your computer by voice using verbal commands. It allows the user to speak into a microphone and translate the spoken words into text or browse an internet web page. Dragon Naturally Speaking is used for those with difficulty using a keyboard and/or mouse.
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If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option. Open Start , select Settings > System > Display.
Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."
If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."
Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.
Changing the size of the Channel 4 Player screen:
You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the player. This will give options for the 'Pop out player' as well as 'Full screen'.
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It is not currently possible to view a video in the browser using the main channel4.com site, as currently, this will force a user to view a programme using the Channel 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'Channel 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the channel4.com app.
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Channel4.com is accessible using VoiceOver and Talkback on iOS and Android devices, which will allow the content to be read back to the user using audio feedback of links, text and other functional items.
Browsing in context means using VoiceOver or Talkback to browse the entire page, giving you access to the text and all other items, such as links, headings and form fields, which are present on the page. Using one finger to swipe left and right will allow you to browse the previous item on the page, respectively.
Tapping an item once or using a single tap gesture will shift focus to your chosen item and tapping again or using the double tap gesture will open your selected item.
It is also possible to browse the Channel4.com site out of context with an iOS device, with Voiceover switched on, using the Rotor. This allows users to browse the page in terms of different elements such as browsing a list of links, headings and form controls. To use the rotor, take the following steps;
- Place two fingers on the screen;
- Move your fingers in a circular movement left or right to select a list of headings, links, form controls or other elements which may be present on the page;
- Use one finger to swipe up towards the speaker or down towards the home button to browse the previous or next item in the list, respectively.
To navigate out of context using TalkBack on an Android device swipe up or down with one finger to navigate through the navigation options. When you have reached to option you require, such as headings, then swipe left and right to navigate through the page via the headings.
The screen can also be zoomed on the mobile website using pinch and zoom gesture but not when using the native mobile app, due to the way content has been developed. It is possible to use the built-in zoom feature on certain mobile devices that have this accessibility support. Some devices have magnifiers built in to the accessibility settings that can be used with the app.
Content is audio described and Channel 4 are working to increase the number of programs available with audio description, which will allow visually impaired users a more descriptive experience of programmes on demand.
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Channel4.com is currently compatible with JAWS, NVDA and VoiceOver Screen reading software, and works with current screen magnification applications such as Zoomtext or Supernova. This allows the screen to be magnified beyond the usual browser zoom sizes, up to 64x the actual size of text on screen. These software programmes can also assist users with the aid of audio feedback when tabbed-to or using the mouse on links/buttons on the page.
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All of the colour contrast combinations used on the Channel4.com website have been used with the intention to meet WCAG2 AA standard, ensuring that contrast is of a sufficient standard.
However, if you find that there are areas that you are having difficulty with when viewing Channel4.com, browsers such as Chrome and Firefox have extensions and add-ons available to switch to high contrast mode. This will invert the screen, to provide a darker background and more vivid text display for users who experience low to medium visual problems.
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Channl4.com is a responsive site and can be zoomed up to 200% with no loss of content, this will allow the page to wrap, and resize in line with the screen resolution and size. On a desktop browser to zoom the screen use the Ctrl key and '+' (plus key) or '-' (minus key).
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Screen sensitivity settings can be adjusted within the accessibility settings of your device which can help users with limited mobility or have difficulty making controlled or precise touch gestures. This can help users on both iOS and Android devices.
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The Channel 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox.
As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.
Navigating through screens and using the controls:
TAB – cycles forward through screen options and control buttons
SHIFT + TAB - cycles backward through screen options and control buttons
SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).
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