Help and information about Channel 4 websites
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You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.
Desktop Chrome browser
1. Go to chrome://settings/content (please copy and paste this link into the browser)
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"Desktop Firefox browser
1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" boxDesktop Microsoft Edge browser
1. Go to edge://settings/content/protectedContent (please copy and paste this link into the browser)
2. Click the toggle buttons on for both Allow sites to play protected content (recommended) and Allow identifiers for protected content (computer restart may be required)
3. If necessary, please restart your computer or laptop in order to start watching -
We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.
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For full details around the terms and conditions for using the new Box TV media player, which is available to view channels via simulcast on these sites, please CLICK HERE
www.4music.com, www.magic.co.uk, www.kissfmuk.co.uk, www.heatworld.com, www.kerrangradio.co.uk, www.kerrang.com -
We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.
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Yes, you must have a valid TV licence to watch programmes on the Watch Live service.
To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071 or visit http://www.tvlicensing.co.uk/.
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For legal reasons, the Watch Live service is only available to residents of the United Kingdom.
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Yes, you will need to be registered to use the Watch Live service. You can register on our website www.channel4.com
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Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
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The registration page may not load or work correctly if your browser does not accept cookies or your browser is in ‘Private’ or ‘Incognito’ browsing mode.
For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies
The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers
• Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
• Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
• Chrome on all devices - https://support.google.com/chrome/answer/95464
• Firefox for Windows, Mac and Linux - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
• Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
• Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge -
If you make a complaint about one of our programmes and you are not satisfied with our response you may wish to pursue the matter further with Ofcom our statutory regulator using the link below
http://consumers.ofcom.org.uk/complain/tv-and-radio-complaints/
If your complaint is about Channel 4 online content you may wish to pursue the matter further with the Independent Online Complaints Reviewer. For more information read the documents here.
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