4Viewers FAQs

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Are subtitles available on Youview?

If you have hearing loss, more recent videos will have subtitles which can be accessed from the playback menu and will be indicated with an 'S' Icon.

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Can I record subtitles?

Unfortunately, only a small minority of video recorders are capable of recording subtitles so before buying one make sure it is one of those that does.

Subtitles are provided on programming on our on demand service Channel 4 Streaming available via the app on a range of devices.

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Are subtitles available on the Android native app?

If you have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. Google subtitles will not currently work if there are no subtitles present on the video. Subtitles cannot be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled. For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.

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What platforms currently support subtitles?

Subtitles are currently supported on the channel4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, Amazon Fire and Freeview Play.

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Why wasn't a programme listed as being subtitled?

Our aim is for the listings to be as accurate as possible and we do not want to disappoint our viewers. We send out a list of the programmes we intend to subtitle to the magazines, newspapers, television electronic programme guides and text services. The information we supply to the listings organisations is up to date when it is issued and should be accurate. We also issue updates when there are schedule changes.

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How do I get subtitles on the channel4.com website?

Click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that no subtitles are available for that programme.

For the best subtitle experience on channel4.com with live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) please see our recommended browsers for more details.

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Why don't all programmes have subtitles?

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on Channel 4 streaming will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on channel4.com where possible.

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Is there any subtitled content available on channel4.com?

Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon.

Audio settings can be adjusted via your mobile, tablet or desktop PC settings

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Are subtitles available when you stream on Channel 4?

Subtitled content be found across our platforms. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display.

Subtitles are currently supported on the channel4.com website, the iPhone/iPad app (for streaming), a number of Android mobile and tablet apps (for downloads and streaming), YouView, PS4, Amazon Fire, Freeview Play, Samsung devices and on our content available on Sky.

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on  demand will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme differs to the one originally broadcast.

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Why do you list programmes as being subtitled and then they aren't?

Our aim is for the listings to be as accurate as possible and we do not want to disappoint our viewers. We send out a list of the programmes we intend to subtitle to the magazines, newspapers, television electronic programme guides and text services. The information we supply to the listings organisations is up-to-date when it is issued and should be accurate. We also issue updates when there are schedule changes to ensure the Electronic Programme Guide is as up-to-date as possible. Very occasionally, we are not able to subtitle the programmes we had hoped to. This may be due to a number of reasons such as technical problems or the unexpectedly late delivery of a programme. We do appreciate that this causes great disappointment.

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