999: What's Your Emergency?
As Ollie and Jackie squeeze five weeks call-handler training into a fortnight, student paramedics Sam and Caitlin meet all kinds of patients with Covid symptoms. And then Caitlin falls ill.
This episode examines Covid-19's impact on the mental health of patients and NHS staff. Paramedic Richard, who has lost his mum to the pandemic, continues working on the frontline.
In the heart of lockdown, staff from the West Midlands Ambulance Service come to the aid of care homes, where the virus is claiming so many lives, to offer help and reassurance