Mary Queen of Frocks
Mary Portas visits more businesses with poor customer service issues
Mary asked you to share your worst, funniest, most wackiest Retail Horror Stories with her. This is what she had to say about them.
Mary reacts to your Customer Service Confessions, submitted by you, the viewing public. She's also got some secrets of her own!
A second series of the show where Mary Portas is the secret shopper helping failing businesses and their customers too