Mary Portas Secret Shopper

Mary's mission is to transform fast fashion chain Pilot's worst performing store into a haven for shoppers, and to then challenge MD Chris George to roll her ideas out across the rest of his empire

Strong languageThis episode is subtitled47 mins

Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts commission, not shoppers, first.

Mary's secret cameras reveal the infuriating world of mobile phone stores to be one of the least user-friendly retail environments on the high street

This episode is subtitled45 mins

Mary plans to start a revolution in the world of estate agents. Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down.