Update: What’s up on Channel 4?

Category: News Release

We are still experiencing problems from a serious incident on Saturday 25 September, when we had to switch to our emergency back-up, and not all our systems are working properly yet.

First, we want to say we’re sorry really that this is still going on.

At the moment, we can’t give you an exact date when things will get back to normal but we hope to update you very soon.

There are a number of serious issues that will be very annoying for lots of you, outlined below.

Access Services (Subtitling, audio description and sign language)

We can’t currently offer any of these services on our live programming. We know that this is really frustrating for you, because we know that it means you can’t watch your favourite programmes. We are working to fix this as quickly as possible but it’s a very complex issue.

We will be putting new episodes of our most popular programmes on Channel4.com and the All 4 app with subtitles, and will let you know when they are available via our social media platforms. To watch these you will need to visit Channel4.com or use the All 4 app available on Apple/Android devices, Amazon Fire, main games consoles and most Smart TVs. When the problem is fixed, we will make sure all the programmes you have missed will be available with subtitles, audio description and sign language support.

All 4 Video-On-Demand (VOD) on Sky or Virgin Media

Unfortunately, All 4 VOD in Sky and Virgin Media is still affected by the incident. While you can still watch archive programming, you can’t currently watch any catch-up programmes after September 25 2021.

4Music Channels

At the moment, only Kiss, Box and Hits are available. For the rest, we are showing Box Hits.

Once again, we are really sorry that you can’t watch all your favourite shows. But we are working around the clock to fix these problems.