Help lines & telephone charges
0800 & 0808 - Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808.
0843 & 0844 & 0845 – The cost of calling 0843, 0844 and 0845 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling. The service charge for calls to 084 numbers is between 0p and 12p per minute. You can find out the access charge for this number – which is the rest of the call cost – from your phone company. You can look up your phone providers pricing information by clicking on this link < http://www.ukcalling.info/cost-calling.
0300 - Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. There is a set up charge of 15.97p if you are calling from a BT landline. Other landline providers typically charge a set up fee of between 3p and 15p.
These prices are indicative only and should not be used as a definitive list of call charges. Actual costs depend on your communication provider and a number of factors such as individual calling plans, time of day and the exact number called. If you are in any doubt you should check with your provider before you dial.