4Viewers FAQs
Search all of our frequently asked questions
Related FAQ results
-
Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad.
-
Unfortunately, you can only watch on All 4 when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.
-
If you're using an IOS or Android device to access All 4, you can watch and download All 4 content using 3G/4G or Wi-Fi connectivity (please check in Settings in order to enable this function). Please note that your operator may charge you for 3G/4G data when you stream/download content on the App. If you are unsure how much 3G/4G data costs on your tariff, please contact your network operator.
-
The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Switch to watching content in the Flash player
Or you can use a different connection, such as HDMI, to view content on another monitor.
-
No. All 4 programming is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)
Nor can you watch All 4 content via a UK SIM while overseas. Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).
However, you can download programmes to watch whilst overseas on iOS and Android devices.
-
It is not currently possible to watch a programme on the All4.com mobile site. However, you will be directed to a link which reads as 'How to watch'. Choosing this link will direct you to links where you can download the All 4 app in order to catch-up or stream a programme.
-
For legal reasons, the Watch Live service is only available to residents of the United Kingdom.
-
Firstly, you will need to download the app from the Google Play Store
You can search for content by accessing the different menu options from the home page:
We Recommend presents viewing suggestions from our editors.
Catch Up enables you to search for content by broadcast date.
Categories enables you to search for content by genre. Browse free Box Sets of some of our favourite shows.
A-Z allows you to search for programmes alphabetically using the first letter of the show’s title. Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.
-
Yes, you will need to be registered to use the Watch Live service. You can register here
-
All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series. Plus you can also watch our channels live from the All 4 website and mobile/tablet apps.
-
You can watch all the latest catch up, free box sets, plus a huge library of recent, classic and online shows including Shorts. It is not currently possible to cast the Watch Live service nor Clips and Extras. Channel 4 must acquire specific rights for some programmes in order to show these on a particular device, therefore some shows may not be available to cast on Google Chromecast.
-
The minimum operating requirements for each platform are described below.
Accessing All 4+
All 4+ is available across a wide range of devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.
Accessing All 4 online at www.All4.com:
In order to watch All 4 you will need:
- A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
- A broadband internet connection
One of our recommended browsers:
- Google Chrome (latest version)
- Firefox (latest version)
- Edge (latest version)
- Safari (latest version)
You can access the mobile website and browse our catalogue of content on:
- Mobile and tablet devices with an internet connection
Please note: If you are using Internet Explorer 11 there is limited support and you may notice things not working properly. For the best experience we would strongly suggest that you update to one of the browsers above.
All 4 iPhone and iPad apps:
- A broadband internet connection connected to your device
- HDMI compatible TV
- A relevant account or subscription to access device features/content
-
Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device
All 4 Android apps:
Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)
Chromecast:
Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.
TVs, Consoles and Set Top Boxes:
All 4 is available on the following devices:
PS3, PS4, Windows 10/XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.
In order to view on any device you will need:
- iOS 10.3 + in order to upgrade to the new app
- Users 10.2 and below can continue to use 7.6.2 for the time being. At some point it is likely that this version will be deprecated
- The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
- You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.
-
It is not currently possible to watch a programme on the channel4.com mobile site. However, you will be given the option to open or download the app. If you already have the app installed, choosing this option will open the app and enable you to catch-up or stream a programme. If you choose to download the app, you will be redirected to the apple store.
-
If you have either Freeview or satellite you can watch Channel 4 in Wales. You’ll find us on channel 117 and our HD channel on 140 with Sky and on channel 7 via Freeview.
-
You can only watch All 4 when you are connected to the internet, as it is a streaming service.
-
The All 4 app on iOS is available with an internet connection; either mobile or Wi-Fi connectivity, or without an internet connection you can access the "Downloads" section only.
- All 4 iOS v8.0+ requires iOS 10.3+
- iOS 10.2 and below will continue to be able to use 7.6.2 for the time being.
- Older generation devices are not supported – these include iPhone 4/4S or iPad 1 devices.
-
All 4 iOS v8.0+ requires iOS 10.3+
iOS 10.2 and below will continue to be able to use 7.6.2 for the time being. If you have an older iOS version or are using an older iOS device, such as an iPhone 4/4S these are unfortunately no longer supported.You can check which operating system your iPad or iPhone is currently using by going to Settings>General>About> and scrolling down do Version.
-
Yes. Once you have downloaded a programme, you can watch it offline or overseas.
-
No, unfortunately we don't have the rights to show all our programmes on Watch Live.
-
See our information page on the platforms we support and the minimum operating requirements.
-
Using a Visa or Mastercard credit or debit card. We only accept cards registered to a UK address.
-
You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out icon in the player controls.
-
Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
-
Go to www.boxplus.com in any browser.
-
All 4+ is a new feature from All 4, Channel 4’s video on demand service, which allows you to watch TV shows without ads*. Sign up for a free 14 day trial; after that it’s just £3.99 a month and you can cancel at any time.
All you need is an All 4 account, if you're not already registered, go to www.channel4.com, select My4, create your account and then follow the link Manage All 4+ or CLICK HERE to sign up
*Some programmes feature commercial messages and/or promotional trails for other programmes. Watch Live is excluded.
-
All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS3, PS4, Roku, Samsung TV, Windows app, XBox one and YouView
-
Yes, you must have a valid TV licence to watch programmes on the Watch Live service.
To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071
or to contact TV Licensing directly, please visit: tvlicensing
-
Yes, you can rejoin All 4+ any time by visiting the All 4+ page and signing up again.
-
Commercially released Channel 4 titles can be purchased via DVD retailers. For videos/DVDs of our Learning/Education programmes click here.
If the video or DVD you want is not available through the Channel 4 store or another retailer, then the programme has not been released either by Channel 4 or any other distributor and is therefore not available for purchase. As we are sure you can appreciate, we receive hundreds of calls and e-mails requesting copies of programmes, therefore, Channel 4’s policy is that we do not provide one-off copies. However, you might be able to watch the programme again on line via our on demand Service, All 4 – click here.
-
No, you can't skip adverts. All 4's content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not for profit organisation, the revenue we make from advertising doesn't go to shareholders, it goes back into making more programmes.
Our All 4+ service is available, for information see our website. www.channel4.com -
You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.
-
To adjust the volume of video in the All4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.
Ensure you have mute unchecked and all external speakers connected properly.Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.
If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.
Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.
-
For legal reasons, the Watch Live service is only available to residents of the United Kingdom.
-
You can catch-up with the last 7 days reports on the Channel 4 News site - CLICK HERE to browse.
-
Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
-
If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you. -
To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.
However, for the best experience on All 4 please use a more recent browser. See our minimum operating requirements for more details.
Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.
For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.
If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.
-
If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option.Open Start , select Settings > System > Display.
Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."
If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."
Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.
Changing the size of the All 4 Player screen:
You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'.
-
If you can download the app you can use the download function. However, not all programmes are available for download but those that are will be clearly marked with the download symbol
-
If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.
If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should! -
You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.
-
Yes, you can sign out via the App settings.
-
You can cast videos on your Google Cast Ready receiver from the All 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the All 4 app and tap on the Chromecast icon to connect.
-
The download service is available for iOS and Android supported devices only. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.
In addition, iPhone and iPad now support downloading over 3G/4G.
-
Due to the number of different Linux distributions and lack of official support for Adobe DRM we are unable to provide official support at this time. However, there are some steps which you may attempt. They are outlined here:
https://forums.adobe.com/message/4551608Please note we are not responsible for third party sites.
-
Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.
-
All 4+ is available within the UK and you can also watch most programmes whilst on holiday in the EU, however some shows are unavailable due to rights restrictions. These shows are not available to view outside the UK in the EU.
For a listing of these click here
-
It is not currently possible to view a video in the browser using the main All4.com site, as currently, this will force a user to view a programme using the All 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'All 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the All4.com app.
-
This is due Adobe Flash not working in web browsers from the end of 2020, and Microsoft now planning to slowly drop support of Internet Explorer 11.
We would strongly suggest you update to one of the following browsers for a better viewing experience:
- Google Chrome
- Firefox
- Edge
- Safari
-
We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.
-
Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.
To find out more about My4 and managing ‘My List’ CLICK HERE
-
Channel 4 originated transmissions provide for three aspect ratios: 4:3, 16:9 that is safe for 14:9 viewing and 16:9. Using a 4:3 TV to view a 4:3 aspect ratio transmission is straight forward. When a 4:3 TV is used to view 16:9 safe for 14:9, what should happen is that the freeview box will zoom in a little to provide thin black bands top and bottom and cut a little of the sides of the picture off. This facility is intended to provide a reasonable compromise for viewers with 4:3 TVs. (14:9 is often used for analogue transmissions for the same reason).Note that some freeview boxes do not support this option and will produce a 16:9 letterbox display in this mode with thick black lines top and bottom, but the correct aspect ratio.A few types of box may become confused and not produce satisfactory pictures. When a 4:3 TV is used to view 16:9 programmes the pictures may be presented in one of two ways depending on the chosen option in the freeview box. Either in letterbox with thick black lines top and bottom or in centre cut out. Centre cut out enlarges the centre of the 16:9 image to fill the 4:3 screen and in so doing cuts off the sides of the picture. Note that some shows which are a mixture of 16:9 and 4:3 have to present the 4:3 with an area of black each side of the screen. If this is being watched in letterbox on a 4:3 TV, this will result in an area of black all around the image. E4 is transmitted with a different resolution setting from E4+1.Some boxes can give unexpected results as a result of this. If you are able to compare results/settings with friends and neighbours it may be helpful.
-
The Player is available on 4music.com. Just go to the homepage and click on the Watch Now button. This will take you to the Watch Now page. Click on the play button in the centre of the screen to start streaming the 4Music channel, or to select another channel.
-
Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.
-
All 4 is a free-to-view video on demand service but we do require users register their details to watch. Registration is free and gives access to all of Channel 4's latest shows and unlocks access to an extensive archive of classic programmes and downloads to watch offline. All 4 is designed to help us deliver programmes that our viewers will like and want to watch. We aim to personalise the experience so it's unique for our users and need viewer details to do this. It helps us get to know you better and deliver more targeted advertising which is how we fund our programming.
All 4's content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn't go to shareholders – it goes back into making more programmes.
Knowing more about our viewers also means we can restrict age related content to the right audience and ensure children and young people are unable to access inappropriate content on the service.
Our Privacyand Cookiespolicies provide all the information you need to understand how, where and why we use your data. But you are in control and can update your preferences at any time, including by opting out of targeted advertising, personalisation and data pairing. To do this, sign in to your account at www.channel4.com – select My 4 – Account Settings. It's up to you whether you want to receive emails from us, but even if you haven't opted in to receive emails, we may still need to send you service messages, which will contain important information about our services, such as changes to our policies.
Take me to register
-
All 4+ is available to watch whilst on holiday in the EU (these programmes are unavailable due to rights restrictions - see the list here). However you may experience issues when using the HTML5 player within the EU. If you are unable to stream, please switch to the Flash player.
-
Watch Live is our simulcast service, which gives you the opportunity to watch our channels online or via your All 4 app or the All 4 website. Click HERE for our watch live service on All4.com
-
Yes! You can now access all All 4 shows using your Google Assistant on your Google Home (using a Chromecast) or your mobile device.
Google Assistant on your Google Home device
You can ask your Google Home device to play an All 4 show on a Chromecast device by saying…
• Ok Google, Play Bake Off on the Living Room TVGoogle Assistant on your mobile device
You can ask the Google Assistant to search for an show in the All 4 app by saying
• Ok Google, Play The InbetweenersYou can also control your Chromecast device by saying:
Ok Google…
• Pause
• Play
• Rewind 30 Seconds
• Fast forward to 5 mins before the end
• Next/previous episode
• What is playing?
• How long is left?
• StopFor more info on controlling video with the Google Assistant click here
For info on how to link All 4 to you Google Assistant enabled device click here
-
When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Chromecast.
-
Screen sensitivity settings can be adjusted within the accessibility settings of your device which can help users with limited mobility or have difficulty making controlled or precise touch gestures. This can help users on both iOS and Android devices.
-
You can access and download our games from our dedicated site - CLICK HERE
-
If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.
-
If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.
-
Please find out which version of the Flash Player you currently have installed. Go to this page http://www.adobe.com/software/flash/about/ (Opens in new window) in your usual web browser. There should be a small box about half way down the right hand side of the page headed 'Version Information'. This is your current Flash version. Please note down the details.
Then upgrade to or reinstall the latest version as it is possible your Flash Player may be corrupt. To do this, click on the following link to go to the Flash Player Download Center: Get Adobe. This should take you to a page with a button 'Agree and Install', click and follow any further instructions from Adobe. This should install the latest version of Flash.
You can re-check that you have the latest version installed by repeating the step above if required.
Also, some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites.
We currently know of two freeware 'shields' available on both Mac and PC that cause problems:
- Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
- Hotspot Shield (this hides your IP amongst other things, which would cause a problem)
-
The site can be navigated using switches for individuals with who may have limited dexterity or a mobility impairment. Switch Control lets you control your Android Phone/tablet or iOS mobile/tablet using a single switch or multiple switches, which will allow various commands to be undertaken including scanning multiple selectable items on a web page or app, with the ability to select a particular element that is clickable. For more information on switch capability please go to the following links on the Apple or Google websites: iOS Switch Control or view Switch Access for Android
-
Switch Control lets you control your iPhone, iPad, or iPod touch using a single switch or multiple switches linked to you iOS device. This accessibility feature allows people with motor difficulties to operate their iOS device with the aid of a 'switch' device connected via Bluetooth to the iPhone/iPad. The All 4 iOS app has also been developed so that iconography/buttons are of sufficient size to select.
-
The All 4+ functionality allows you to watch the majority of All 4 Content without ads and/or other commercial messages. Please be aware that for licensing reasons some All 4 Content will not be subject to the enhanced All 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.
-
Yes, you can stream on both Wi-Fi and mobile data
-
If you mouse-over the player you’ll find a social sharing button in the bottom right hand corner of the window. Clicking this button will bring up the option to share on Facebook, Twitter, Tumblr and Google+. You’ll need to log-in to your social network if you aren’t already.
-
This means you don’t have a fast enough Internet connection to view the live video stream.
-
Due to recent technical changes, it is no longer possible to maintain an All 4 app for the service.
All 4 will continue to be available on Xbox One. -
All 4+ functionality allows you to watch the majority of shows on All 4 without ads for a monthly fee. Due to some right restrictions some All 4 content will not be subject to the enhanced Al 4+ functionality, and may still contain ads, commercial messages and/or promotional trails for other programmes.
-
Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.
-
If you are simply using the Duck Duck Go browser to access the All 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on All 4.
If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com. This should turn green and appear as enhanced.
-
If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.
-
The All 4 player on channel4.com is voice activation accessible and works best with Dragon 13 or greater. It is recommended to use it with IE11 or greater as the web browser (please see recommended requirements of your software vendor for which compatible versions of browser can be used).
As well as controls to operate the video, the player may also contain 1 or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps. Navigating Screens and Using Controls
Once you have the video in focus using the skip to content link (visible on tab focus), use keyboard keystroke commands to navigate and activate the video controls:
- 'Press TAB' – cycles forward through screen options and control buttons
- 'Press SHIFT + TAB' - cycles backward through screen options and control buttons
- 'Press SPACEBAR' or 'Press ENTER' – activates controls / buttons / links
Voice Activation Control in Fullscreen
Due to security restrictions of the Adobe Flash Player, keyboard control is disabled in fullscreen; this means voice activation control is also affected. You can watch programmes in fullscreen using voice activation software but to use keyboard control commands you must exit fullscreen. To exit fullscreen use the "press escape key" keystroke command.
The Popout player may be used as an alternative to fullscreen. Selecting the “large size” button will scale the player window to its maximum available size. This view, unlike fullscreen, is fully keyboard accessible and therefore can also be used via voice activation keystroke commands.
-
Yes, as long as the programme is still available on All 4, you can download it as many times as you like.
-
If you have changed your address and wish to update your profile, please sign in to All4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Pesonal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.
-
Not necessarily, but usually. As well as an HDTV, it needs to have an HD decoder built-in, (or an external set top box) that can receive the HD signals and a TV service offering high-definition programmes, many of which are free. There was a confusing period in the late 2000’s where many TV’s said they were “HD Ready” but you need to check that they can decode an HD broadcast. If they can’t you may need an extra set-top-box.
-
You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.
-
On the All4.com website
When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.
On the iPhone and iPad app
To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.
On the Android app
To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.
On Smart TVs, Games Consoles and Set Top Boxes
When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.
-
Audio description on Freeview makes use of two audios. The first is the normal stereo programme sound that all viewers use. The second audio carries only mono audio description which has mix control data associated with it. It is likely you are receiving the audio description service. A Netgem Freeview box makes use of the above to produce a fully mixed stereo audio which incorporates the audio description for blind viewers. As a result of recent feedback from viewers, it has become apparent that there are some Freeview receivers that are able to select the second audio channel as a multi-language option. Note that although obviously in English, this second audio is not suitable for use by itself as it provides only audio description and should be deselected thereby negating the problem. If the above does not help, you will need to contact whoever supplies your signal and they should be able to help.
-
No, to watch full-length programmes via the All 4 service or video clips, you have to use Flash and therefore you need Adobe Flash 12.0.0. or higher.
For All 4 and some of our other video clip content, you need to use Windows Media Player. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc.), please set Windows Media Player as your default media player to avoid problems accessing this content.
To make Windows Media Player the default media player:
- Open up the Windows Media Player application. Click on Tools Options.
- Click on the "File Types" tab. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
- Click "Apply" and then "Ok
-
No, to watch full-length programmes via the All 4 service or video clips, you have to use Flash and therefore you need Adobe Flash 9.0.11.5 or higher.
For All 4 and some of our other video clip content, you need to use Windows Media Player. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc.), please set Windows Media Player as your default media player to avoid problems accessing this content.
To make Windows Media Player the default media player:
- Open up the Windows Media Player application. Click on Tools Options.
- Click on the "File Types" tab. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
- Click "Apply" and then "Ok
-
The All 4 app allows bluetooth switch access to Android 5.0 and later for mobility impaired users. The All 4 Android app is also developed so that content can be accessed with ease. Android Switch Access works best with the Google Chrome browser. The All 4 android app has been developed so that iconography/buttons are of sufficient size to select.
-
All4.com is a responsive site and can be zoomed up to 200% with no loss of content, this will allow the page to wrap, and resize in line with the screen resolution and size. On a desktop browser to zoom the screen use the Ctrl key and '+' (plus key) or '-' (minus key).
-
All4.com can be navigated using keyboard only and the tab key. Use space or enter to select links or activate controls.
All4.com can be used with switches and Voice Activation software.
Dragon NaturallySpeaking (also known as Dragon or DNS), is a speech recognition software package that allows you to control your computer by voice using verbal commands. It allows the user to speak into a microphone and translate the spoken words into text or browse an internet web page. Dragon Naturally Speaking is used for those with difficulty using a keyboard and/or mouse.
-
For users that listen via an earpiece on a mobile device, the audio balance can be adjusted or switched to mono from within the accessibility settings.
-
All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.
-
There are no cancellation fees and you can cancel at any time. If you cancel you can still access All 4+ until the end of your current billing period. If you are charged after this, please visit our Contact Us page or call 0345 073 0017.
-
You can cancel your access to All 4+ by going to www.channel4.com - selecting My 4 > Account Settings > Manage All 4+and pressing the cancel All 4+ button.
-
For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.
-
A common reason for content not playing on channel4.com is Ad Blockers. Ad Blockers stop our content from playing due to the way our video players are built. Please disable your Ad Blocker to watch our shows.
If you don’t have an ad blocker installed and still can’t play content, please visit our Contact Us page.
-
Log in to All4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.
-
Log in to the site and select the 'Manage Account' link at the top of the page. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname and your display name. Finally, once you have made all your changes, select the Save button.
-
If you feel the app is not performing well e.g. it takes a long time to load images and play video, you can make sure your device has sufficient memory by closing all unused apps and rebooting the device.
512 MB RAM (Random Access Memory) is the minimum required memory for All 4 to work on smartphones. You will require 1GB on tablets. However, 1 GB is also recommended to optimise performance on smartphones.
In addition, 20 MB of internal storage is required for caching images on disk. Therefore, if the internal memory is completely full and the app is running it may become very unstable and crash. -
Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
-
Channel 4 does not have any regional programming differences like the BBC or ITV. The only regional differences we have is our advertising. Channel 4 plays to six regions, London, South of England, Midlands, North of England, Ulster and Scotland. Our Advertising Sales department sells each region separately and we run a different set of ads to each of the regions simultaneously.
-
Some Internet Service Providers (ISPs) impose limits which could impact the volume of All 4 content you can view. You should check with your ISP if you are unsure about their download limits.
-
If you have hearing loss, more recent videos within the All 4 app have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.
-
We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.
-
The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
-
You can now access the All 4 service and play all the video clips on a Mac, PC and with Linux operating systems, but you have to use Flash, so you need to have Adobe Flash 12.0.0 or higher installed.
-
We've a dedicated site for all things Rio. Click here to go to the page where you'll find videos, news and the countdown!
-
Channel 4’s 4Talent resource provides exclusive insights and opportunities from across the multiplatform media industry, plus all of Channel 4’s talent development schemes under one roof. For information on careers in the media, try Skillset Careers.
Skillset Careers is the specialist careers information, advice and guidance (IAG) service for broadcast, film, video, interactive media and photo imaging.
Please note we take no responsibility for Third Party sites.
-
The registration page may not load or work correctly if your browser does not accept cookies or your browser is in ‘Private’ or ‘Incognito’ browsing mode.
For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies
The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers
• Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
• Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
• Chrome on all devices - https://support.google.com/chrome/answer/95464
• Firefox for Windows, Mac and Linux - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
• Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
• Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge -
To help us to find you shows you’ll love, we need you to sign in to All 4.
You’ll be able to pick up where you left off on any of your devices, add to a watch list and get recommendations suited to your tastes.
This simple sign-in will also ensure that all members of your household are watching shows suitable for their age.
We promise not to spam you with cute cat pics... but we will provide an All 4 just for you. -
Sometimes it can take a little longer than expected to verify you and set up your details. You will receive a confirmation email once you can start using All 4+.
-
Yes, you will need to be registered to use the Watch Live service. You can register here
-
All 4’s content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.
Follow the links below to manage ad blockers via your specific browser.
How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?
How do I manage ad blockers on an Internet Explorer browser? -
Using the coloured progress bar on the EPG you can see how long the current show has been running and how long is left.
-
If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.
-
If you have hearing loss, more recent videos within the All 4 app have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.
-
Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon.
Audio settings can be adjusted via your mobile, tablet or desktop PC settings
-
Where we can acquire a programme or a film with surround sound, we use it. This tends to be movies, and blockbuster U.S series. More recently there have been a few UK programmes delivered with surround sound.
-
As All4.com no longer supports the IE9 version of Internet Explorer, in order to receive the best experience of All4.com, please upgrade your browser to the latest version. You can upgrade your browser via the following link http://windows.microsoft.com/en-gb/internet-explorer/download-ie
-
In order to use All 4 with the Google assistant you must first link your All 4 account with the Google account you use to access the Google Assistant (both on your mobile device or a Google Home device)
To link your All 4 account:
On your mobile device
1. Open the Google Home App
2. Tap the navigation menu (3 lines in the top left corner of the app)
3. Tap More Settings…
4. Tap Videos and Photos
5. Find All 4 in the list of available video services and click Link
6. Fill in your All 4 account details and click Sign InYour accounts will now be linked and you you can use the Google Assistant with All 4. For more details how this works, please click here. For more info on the Google Assistant, click here
-
The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
-
No, you do not need to be signed in to watch a downloaded programme.
-
If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.
More information can be found here.
https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html
If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
-
You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.
-
All our games or apps are available from either the Amazon App Store, Apple Store or Google Play
(Channel 4 is not responsible for Third Party sites)
-
Visit our listings page with details of our audio described programmes
You can also find information on programmes featuring audio description via our All 4 service
-
Occasionally we are not able to subtitle the programmes we had hoped to. This can be due to technical problems with our transmission or the unexpectedly late delivery of a programme. We do understand how frustrating this is and we always try to fix the problem as quickly as possible.
If you continue to have subtitle problems across all of your channels (and not just one), make sure your receiver is set up correctly.
Most problems with subtitles used to be caused by poor reception. However, now that all TV is digital, if there is a reception problem, it will affect the video and the audio and the subtitles equally. -
This may be fixed by resetting your Flash video licenses.
To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.htmlPlease restart your browser before trying to use All 4 again.
-
If you receive this error in Chrome, you need to:-
1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.
2. Ensure the tickbox beside "content licenses" is ticked.
3. Untick all other boxes.
4. Click the "clear browsing data" button.
-
Programme listings are sent to press two weeks in advance of transmission for all our channels. Until schedules are released to the press, the information is sensitive and embargoed. This policy applies equally to repeats and first showings. So, if you can’t find details of your favourite programme in your TV listing magazine, EPG or on our website, it is not scheduled and we are unable to confirm when it will be.
-
All 4 programmes have content that is short and simple to understand. Content on All 4 website and native iOS/Android apps have information that is broken up into smaller bitesize pieces to ensure that users can digest the information more easily. Wherever possible, content has been presented in a list format, rather than in overly long paragraphs of information; this style of presentation is often easier for users to absorb.
All4.com website has meaningful headings and subheadings that introduces content correctly, which minimises the likelihood of users becoming confused. To achieve this, the headings are relevant to the content they introduce, acronyms and abbreviations have been expanded in their first instance of use on a page, and spacing between paragraphs have been carefully considered in order to aid in readability of the page.
-
After you have requested a password reset we will email you a link to a page where you can reset your password.
Please ensure that you open this link in a browser which accepts cookies and is not in ‘Private’ or ‘Incognito’ browsing mode.
If your browser has cookies disable or is in ‘Private’ or ‘Incognito’ mode the page will not load.
Cookies are required on this page to identify the correct account and to ensure only the person with the password reset email link can make this change.
For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies
The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers
• Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
• Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
• Chrome on all devices - https://support.google.com/chrome/answer/95464
• Firefox for Windows, Mac and Linux - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
• Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
• Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge -
BOX TV MEDIA PLAYER - COOKIES STATEMENT
About us
Welcome to the Box TV Media Player. The Box TV Media Player is made available to you by Box Television Limited, a company incorporated and registered in England and Wales (company number: 02643552) whose registered office is at 124 Horseferry Road, London, SW1P 2TX, and whose postal address is Francis House, 11 Francis Street, London, SW1P 1DE.
This Cookies Statement applies to all users of our Box TV Media Player. We explain what we mean by our “Box TV Media Player” in our Terms of Use - you should read this Terms of Use before using the Box TV Media Player. This Cookies Statement informs you about any cookies that our Box TV Media Player uses and how to change your cookie settings.
What are cookies?
We may, through the Box TV Media Player, collect information about your computer, mobile browsing device and general internet usage by using a cookie file which is stored on your device’s hard drive. "Cookies" are pieces of information that is transferred to your hard drive to store and sometimes track information about you. You can think of cookies as providing a "memory" for the Box TV Media Player, enabling it to recognise a user and respond appropriately.
If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: www.cookiecentral.com.
For further legal information about privacy issues generally, you may find these links useful: Data Protection Act 1998 and The Information Commissioner's Office.
How to control and delete cookies
The Box TV Media Player will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the Box TV Media Player, or any other website, you can do this through your browser settings. This link should tell you how to restrict or block cookies: http://www.allaboutcookies.org/. Please be aware that turning cookies off can affect your web browsing experience and restrict you from certain functions of websites.
If you continue to use the Box TV Media Player you agree to our use of cookies.
Cookies used by the Box TV Media Player
Cookie
Name
Purpose
More Information
SSMPlayer
iD
Tracking unique users
None
-
No, but for some activities, like watching programmes on All 4, you will need to log in.
-
Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on your device. You should check with your Network Provider if you are unsure about their charges or download limits.
-
Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon with your remote control.
Audio settings can be adjusted via your TV /Monitor or PC settings.
-
Some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites.
We currently know of two freeware 'shields' available on both Mac and PC that cause problems:
- Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
- Hotspot Shield (this hides your IP amongst other things, which would cause a problem)
-
All4.com is accessible using VoiceOver and Talkback on iOS and Android devices, which will allow the content to be read back to the user using audio feedback of links, text and other functional items.
Browsing in context means using VoiceOver or Talkback to browse the entire page, giving you access to the text and all other items, such as links, headings and form fields, which are present on the page. Using one finger to swipe left and right will allow you to browse the previous item on the page, respectively.
Tapping an item once or using a single tap gesture will shift focus to your chosen item and tapping again or using the double tap gesture will open your selected item.
It is also possible to browse the All4.com site out of context with an iOS device, with Voiceover switched on, using the Rotor. This allows users to browse the page in terms of different elements such as browsing a list of links, headings and form controls. To use the rotor, take the following steps;
- Place two fingers on the screen;
- Move your fingers in a circular movement left or right to select a list of headings, links, form controls or other elements which may be present on the page;
- Use one finger to swipe up towards the speaker or down towards the home button to browse the previous or next item in the list, respectively.
To navigate out of context using TalkBack on an Android device swipe up or down with one finger to navigate through the navigation options. When you have reached to option you require, such as headings, then swipe left and right to navigate through the page via the headings.
The screen can also be zoomed on the mobile website using pinch and zoom gesture but not when using the native mobile app, due to the way content has been developed. It is possible to use the built-in zoom feature on certain mobile devices that have this accessibility support. Some devices have magnifiers built in to the accessibility settings that can be used with the app.
Content is audio described and Channel 4 are working to increase the number of programs available with audio description, which will allow visually impaired users a more descriptive experience of programmes on demand.
-
All 4+ is currently in the Beta phase and is available on all platforms and devices including www.channel4.com on desktops and laptops, as well as Amazon Fire, TVOS (Apple TV) and Youview.
For a list of devices that All 4 is available on click here.
-
You can only change the password you created when you registered using Channel 4's registration. If you registered using your Facebook identity you will need to change your Facebook password within Facebook. To change your password, sign in to Channel4.com, then click on your user name in the link at the top of the page to access your Account page. Click on the Edit Details button on your Account page. This makes the page editable. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.
-
At this time it is not possible to series link downloads.
-
Channel 4 commission and buy programmes but don't produce any in-house. Consequently, there are no celebrities working in our offices. For this reason, we aren't able to provide autographs or signed photos.
-
Channel 4 commission and buy programmes but don't produce any in-house. Consequently, there are no celebrities working in our offices. For this reason, we aren't able to provide autographs or signed photos.
-
Unfortunately, only a small minority of video recorders are capable of recording subtitles so before buying one make sure it is one of those that does.
-
Yes, you must have a valid TV licence to watch programmes on the Watch Live service.
To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071 or visit http://www.tvlicensing.co.uk/.
-
Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)
-
Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.
-
We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.
-
If you put your post code into the search box HERE - it will let you know whether you can receive Freeview and what channels, in your area. Alternativesly you can contact Freeview directly via their website or by phone on 03456 505050.
-
Programmes on All 4 are streamed with advertising before and during the show.
-
To find out more about our games or submit one of your own – CLICK HERE to contact All 4 Games.
-
Subtitled content be found across our platforms. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display.
Subtitles are currently supported on the All4.com website, the iPhone/iPad app (for streaming), a number of Android mobile and tablet apps (for downloads and streaming), YouView, PS3, PS4, Amazon Fire, Freeview Play, Samsung devices and on our content available on Sky.We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast.
-
It is certainly heading that way these days (2015). Of course, some old programmes weren't made in HD, so we have to “upconvert” those from standard definition (720x576 pixels). Since 2011, we requested all of our commissioned programmes to be made in HD.
-
As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]
-
The following programmes/series are not available to view outside of the UK for the week from 14th to 21st February 2020.
71
90210
**** That's Delicious
**** That's Delicious: Classics
12 Years a Slave
127 Hours
13 Commandments
24 Hour Party People
45 Years
'71
A Price Above Rubies
A Very Scandi Scandal
Abandoned
Acquitted
Alex
All Night
American Boyband
American Honey
An Elephant Sitting Still
Anger Management
Animal Farm (1954)
Any Human Heart
Aqua Teen Hunger Force
B***s Deep
Babymother
Bad Banks
Ballmastrz: 9009
Before We Die
Big Night Out
Birdsong
Black Dynamite
Black Market
Black Widow
Blue Eyes
Bone Tomahawk
Brexit Stage Left
Bride & Prejudice: Australia
Bride & Prejudice: USA
Car S.O.S
Car S.O.S Special: 7 Day Challenge
Cardcaptor Sakura
Carol
Cell
Charlotte
Check It Out! With Dr. Steve Brule
Code 37: Sex Crimes
Community
Contact
Cover Story
Cowboy Bebop
Cricket World Cup Highlights
Crow's Blood
Cut-Off
Cyberwar
Damages
Danny's House
Daphne
Dark Side of the Ring
Dawson's Creek
Dead Beautiful
Dead Man's Shoes
Dead Set on Life
Deadly Money
Detective Cain
Deutschland 83
Deutschland 86
Diary of a Wimpy Kid: The Long Haul
Dicte - Crime Reporter
Dinner with Brett Gelman
Don't Tell the Bride
Dopesick Nation
Dream Corp LLC
Durarara!!
East is East
Epicly Later'd
ER
ER Special
Farang: Dead Man Running
Fine Young Criminals
Flight HS13
Flophouse
Forever in My Heart
Formula 1 2017 - 2019
Four Lions
Freaks and Geeks
Free Fire
Frisky Dingo
Frozen Sky
Gangster no. 1
Gaycation
Genova
Gogglebox Australia
Greyzone
Guardian of the Castle
Hamilton vs Vettel: The Fight for Five
Hamilton's Pharmacopeia
Harry
Harvey Birdman: Attorney General
Hate Thy Neighbour
Heineken Champions Cup Rugby
Helen Dorn
Hollywood Love Story
Home Guards
Hot Streets
Hotel Beau Sejour
How to Lose Friends and Alienate People
How to Rob a Bank
How to Talk to Girls at Parties
Huang's World
Hunger
Hush
Hustle
Hyena
I am Not a Witch
Inspector Borowski
Inspector Falke
InuYasha
Ireland Rugby Autumn Internationals
Isolation
It's Suppertime!
Jimmy's Hall
Joe Pera Talks with You
Journeyman
Jungletown
Just One Look
Kill Zone 2
Killer by the Lake
Killing of a sacred deer
King of the Road
Klopp vs Pochettino
Krft Punk's Political Party
Kylie's Golden Tour
Last Chance High
Le Weekend
Let's Get Physical
Liberty
Lifeline
Light as a Feather
Local Hero
Locked Up
Looking for Eric
Love Daily
Love It or List It Australia
Lowlife
Made in Stone
Mafia Only Kills in Summer
Magnifica 70
Makala
Maltese: The Mafia Detective
Mama's Angel
Mammon
Married at First Sight USA
Mary Kills People
Megalo Box
Menashe
Mobile Suit Gundam: The Origin
Momma Named Me Sheriff
Most Expensivest
Mostly 4 Millennials
Mother, May I Dance With Mary Jane's Fist?
Motherboard
Mr. Neighbor's House
Mr. Pickles
Munchies Guide to...
My House
My Name is Joe
Mystery Girl
Needles and Pins
New Amsterdam
New Texas
Night and Day
Nirvanna the Band the Show
No Second Chance
Noisey
Norskov
Nuts and Bolts
Once Upon A Time in The Midlands
Outsider
PAKT
Party Legends
Payday
Point Blank
Post Radical
Prevenge
Primal
Principles of Lust
Professor T
Ramsay's 24 Hours to Hell and Back
Ramsay's Kitchen Nightmares USA
Rebecka Martinsson: Arctic Murders
Resistance
Rest in Peace
Ricky Gervais: Animals
Ricky Gervais: Fame
Ricky Gervais: Politics
Ride Upon the Storm
Rise
Robot Chicken
Robot Chicken Born Again Virgin Christmas
Robot Chicken: DC Comics
Robot Chicken: Star Wars
Robot Chicken: The Walking Dead Special
Rough Justice
Samurai Jack
Schitt's Creek
Schooled
Scratch My Back
Seaside Hotel
Second coming
Seinfeld
Seven Year Switch Australia
Seven Year Switch USA
Sexy beast
Shame
Shocking Emergency Calls
Sleep Tight
Slow West
Slumdog Millionaire
Slutever
Soft Focus with Jena Friedman
Solaris (1972)
Squidbillies
Starred Up
States of Undress
Stockholm Requiem
Strut
Submarine
Suntan
Surviving the Amazon
Tabula Rasa
Tainted
Tattoo Age
Terror
The Adulterer
The Big Bang Theory Specials
The Blood Pact
The Body Collector
The Border
The Cleaning Lady
The Cleveland Strangler
The Court
The Crimson Rivers
The Crying Game
The Devil You Know
The Double
The Dragon Dentist
The Eric Andre Show
The Goldbergs
The Hunt for the Trump Tapes with Tom Arnold
The I.T Crowd 1 - 4
The I.T Crowd Special
The Ice Cream Show
The Inbetweeners
The Inbetweeners 2
The Island USA with Bear Grylls
The Jellies!
The Last Shot
The Lawyer
The League of Gentlemen's Apocalypse
The Lobster
The Look of Love
The Mind of a Murderer
The Money Shot
The Other Two
The Passenger
The Pizza Show
The Prancing Elites Project
The Raid
The River
The Score
The Secret Life of Kids USA
The Selection USA
The Shield
The Shivering Truth
The Slap
The Straight Story
The Survivalist
The Swingers
The Teacher
The Team
The Therapist
The Third Industrial Revolution
The Truth Will Out
The Untitled Action Bronson Show
The Venture Bros.
The Venture Bros.: A Very Venture Halloween
The Venture Bros.: All This And Gargantua-2
The VICELAND UK Census
The Vision of Escaflowne
The Windsors: Secrets of the Royal Tours
The Wrestlers
Thicker Than Water
This Is England
Thou Shalt Not Kill
Tigtone
Tim and Eric's Bedtime Stories
Tim and Eric Awesome Show, Great Job!
Tim and Eric Bedtime Stories: Haunted House
Tim and Eric's Awesome 10 Year Anniversary
Tokyo Ghoul
Touching the Void
Train to Busan
Trainspotting
Trixie and Katya
Twiz and Tuck
Tyrannosaur
Una
Under The Skin
Valkyrien
Vanished by the Lake
VICE Does America
VICE Guide to Film
VICE World of Sports
W Series Moror Racing
Wales Rugby Matches
Weediquette
What Would Diplo Do?
Whitney
Who Is America?
Wife Swap New Zealand
Wife Swap USA
Wild Amazon
With or Without You
Woman
Women's World Football Show
World Paralympic Swimming Championships
You Were Never Really Here
Young and Promising -
To read the full version of our terms of use, please visit this page: Terms of Use
-
Channel 4HD is a direct simulcast of the core Channel 4 schedule. A proportion of the programmes will have been originally made in the HD format, these will include some of our well know US series and films as well as some Channel 4 commissioned programmes. The Channel 4 Group is committed to increasing its investment in HD production and acquiring programmes in the HD format. We fully intend to increase the proportion of our schedule which is made in high definition over time. The remaining non-HD programmes will be up-converted from the SD source material.
-
You can download as many programmes as you like as long as you have enough storage space on your device.
-
Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
-
Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
-
No, you can only download an available programme whilst in the UK. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it, in order to re-start the download.
-
We get a lot of requests from students for information on their chosen project/assignment. Unfortunately, we simply don’t have the time or resources to answer individual enquiries but you may find the following useful:
Information regarding animation, filmmakers etc:
The British Film Institute, 21 Stephen Street, London, W1P 1PL. Website: www.bfi.org.uk (The BFI also offers viewing facilities whereby some programmes are recorded from the terrestrial channels and then made available to the public to view on the premises. Telephone 0207 255 1444 for details).
Information regarding violence/censorship/strong language/Ofcom guidelines etc:
Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA. Website: www.ofcom.org.uk
Information regarding viewing figures:
BARB (British Audience Research Board) Glenthorne House, Hammersmith Grove, London, W5 0ND. Website: www.barb.co.uk
Information regarding Channel 4 News:
ITN (Independent Television News)
200 Gray's Inn Road, London, WC1X 8XZ. Website: www.itn.co.uk or visit the Channel 4 News website.
Other Channel 4 Information locations:
You can also find lots of information about our channels in our FAQs and in our Annual Report which you'll find on our Corporate site.
Information around Advertising Sales can be found at Channel 4 Sales
Your own school/college library may have a section on the subject of television and broadcasting where you will find some of the many publications and professional directories that are published annually. Additionally, the television trade newspaper, Broadcast, is available from newsagents. -
Great news; we now allow you to download to SD card. In order to take advantage of this feature you need to be on app version 6.4.13 or above, and you will need to toggle this ON within the settings in the app. You will then have to set the storage from “internal” to “external” and ensure that there is sufficient space available on the SD card to be able to take advantage of this feature.
-
If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact
-
Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
-
Please click on the Contact Us button, select which website and send us the full URL (link) and we will endeavour to fix the problem as a matter of urgency.
-
If you are looking for the teachers notes that accompany our Learning programmes - go to the 4Learning website
-
More4, launched at 8pm on Monday 10 October 2005. It features a host of the best factual programming . More4 is available on: Freeview - Channel 14 (+1 on channel 86 - HD boxes only), Virgin Media - Channel 147, Freesat - Channel 124 (+1 on channel 125), Sky - Channel 138 (+1 on channel 139)
-
The player is best experienced in full-screen. If you mouse-over the player you’ll find the ‘full-screen’ control in the bottom right hand corner of the window. To return to the normal view click the same button again or press the escape (esc) button on your keyboard
-
After the initial 14 day free trial, All 4+ costs just £3.99 a month.
-
To use the All 4 App
- Select the All 4 app from Freeview TV home page
- Sign in to your channel 4 account using the on-screen keyboard
- Use the cursor/navigation keys (circular main button) to navigate within the menu.
- Use the select button to play programs.
-
Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)
-
Yes, you can download programmes if you live in the Republic of Ireland
-
You can apply to see the show being made, CLICK HERE for details.
-
You can add as many items to your Queue as you like, but you can only download one programme at a time. Once a programme has completed downloading, the next item in the Queue will commence downloading.
-
There is no longer a setting to disable streaming by mobile data. Note: a user can also download over data now.
-
The current Annual Report can be found on our corporate home page here.
The Annual Report for 2016 was released 12 July 2017.
You can also find out more information about Channel 4 on our corporate site here.
-
Film4 is available on channel 14 on Freeview and you can also get Film4+1 on channel 45 if you have an HD Freeview box.
-
For information regarding current vacancies at Channel 4, take a look at our Careers site.
You can also stay across opportunities and events from Channel 4 and across the wider independent production sector on 4TALENT
-
You can reset your PIN by selecting Parental Controls in settings, Forgotten My Pin and then providing the answer to your security question.
If you cannot remember your security question, please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
-
The reviewer can only review complaints where you are directly affected either because you believe you have been treated unfairly and/or your privacy has been infringed – see Online Reviewer Procedural Rules and Online Complaints Code
-
To check whether your downloads have finished on Android devices, you should visit the Downloads > Queue page.
On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded.
-
Please drop us a line using the Contact Us webform, indicating what mistake you've spotted and supply the full url (web address) of the page that contained the error and we'll get it fixed as a matter of urgency.
-
Channel 4's revenues are solely generated through advertising and this model is replicated on these platforms: Online and Video On Demand (VOD). Subsequently there are a number of exciting advertising opportunities that are available to Advertising Agencies and Clients alike. Find out more at Channel 4 Sales.
-
For rights reasons, the service is only available in the UK and Ireland (including the Channel Islands and the Isle of Man).
-
Very few of our programmes are released on DVD, however, if available, you'll find them and any books that accompany a series, for sale via online or other DVD/Book retailers.
-
Channel 4 commission and buy programmes but don't produce any in-house. Consequently, there are no celebrities working in our offices. For this reason, we're unable to forward e-mails directly to Channel 4 talent and don't have access to photographs or autographs. You would be best to search on the internet for a Fan Club to whom you could forward your mail.
-
4seven began transmisison on Wednesday 4 July, 2012 at 7pm. 4seven features programming that created a buzz over the previous 7 days on Channel 4.
You'll find 4seven on Freeview, Freesat, Sky and Virgin.
Freview: 47
Freesat: 127
Sky: 140
Virgin: 143
-
To purchase DVD/Video's of our Learning/Education programmes please call 08701 246 444 our visit out website CHANNEL 4 LEARNING
-
There are two free satellite services available.
For information about the freesat service from BBC/ITV go to www.freesat.co.uk and for details of the service available from Sky go to www.freesatfromsky.co.uk.
-
Channel 4 – 104, Channel 4HD - 141, Channel 4+1 – 142
E4 – 106, E4HD - 145, E4+1 – 146
More4 – 147, More4HD - 195, More4+1 - 196
Film4 – 428, Film4HD – 429, Film4+1 - 430
4Seven - 143, 4SevenHD - 203 -
Go to the Learning section of our website for details on teachers notes, educational web content and video/DVD availability.
-
The Channel 4 News website has a wealth of information including video clips, transcripts, Jon's Podcast and links to other relevant websites. Channel 4 News
-
For information about Channel 4 have a look at our corporate information website here
-
For information on programmes featuring signing, please click here to visit our access services web page.
-
Due to a change in the way that Film4+1 is broadcast on Freeview, unless you have a Freeview HD TV or set top box you will no longer be able to receive the Film4+1 service post Thursday 20 November. You will still be able to receive Film4 as normal on channel 14.
Unfortunately, we are aware that some viewers have already lost the +1 service, if you have an HD box, please try a retune, if you don't have Freeview HD, then I am afraid that the +1 service is no longer available.
If you are unsure how to retune your box, the Digital UK website has full details - CLICK HERE
-
Please do the following to access the new service:
1. Highlight the All 4 icon in your TV/Video services section, press the triangle button and select ‘Delete’ from the menu.
2. Open My Channels in the TV/Video Services section on the XMB Menu and click on the All 4 icon to install the new app.
-
If you have not already downloaded the All 4 app:
- Go to the Roku Channel Store from the home screen
- Find the All 4 channel in the Film and TV genre
- Select Add Channel
- To immediately launch, select Go to Channel
- This will download the channel to the My Channels area on your home screen
-
To use the All 4 App
- Select the All 4 app from Freeview TV home page
- Sign in to your channel 4 account using the on-screen keyboard
- Use the cursor/navigation keys (circular main button) to navigate within the menu.
- Use the select button to play programs.
-
Select 'My 4' in the top navigation bar and click on the 'sign out' option. This will immediately sign you out of the All4.com website.
-
To update your app go to the iTunes App Store and search for 'All 4', then click on the 'Update' button and enter your iTunes Apple ID password if required.
-
We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.
-
All 4 is available on a range of devices, including 2014 Amazon Fire HD 6”, Fire HD 7” and Fire HDX 8.9 on Fire OS 4.5.3. For 2013 Kindle Fire HDX 7” and Fire 8.9”, please ensure that you have Fire OS 4.5.3 installed to enable downloads and for a better playback experience.
-
The All 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox. For JAWS 17 and below it is recommended to use IE11 due to compatibility with this browser*. It is recommended to use NVDA with Firefox due to similar compatibility support.
As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.
Navigating through screens and using the controls:
TAB – cycles forward through screen options and control buttons SHIFT + TAB - cycles backward through screen options and control buttons SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).
*Microsoft is slowly dropping support of Internet Explorer 11 and Adobe Flash will not be supported in web browsers by the end of 2020, so All 4 has limited support on Internet Explorer. If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.
-
Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.
-
Click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles for that programme available.
-
-
From time to time we may not have the appropriate rights to stream certain shows online. An on-screen message will tell you when the transmission will resume. Why not try one of our other music channels while you wait?
-
Yes there are T&Cs and they can be found here: terms and conditions
-
Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device settings.
-
If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted. If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP. If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist. If not, then please drop us a line to Viewer Enquiries and we can look into this for you. www.channel4.com/contact
(Please note we are not responsible for the content of third party sites)
-
If you have an Apple device that supports Airplay (iPhone, iPad, or a newer iMac), and an Apple TV then you can stream the channels to your TV. You’ll need to make sure your Apple TV and device are connected to the same network, then press the output selection button that appears on the video player and select your Apple TV.
-
We supply magazines, newspapers, text and on-line services with a list of the programmes we intend to subtitle. The letter T for text or S for subtitled are normally used to indicate that a programme is subtitled. You can find information on our TV listings here, on Sky’s EPG (Electronic Programme Guide) and via the ‘Now & Next’ information on Digital Terrestrial Television.
-
Recent fixes have been made relating to this error. To alleviate this problem, please ensure you are using the latest version of Adobe Flash plugin.
This can be downloaded here:http://get2.adobe.com/flashplayer/
Please note:If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud based architecture the Maxthon browser is not currently supported.
If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.
-
Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.
-
Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
-
If you receive this error in Chrome you need to:
1. In Chrome browser, copy and paste chrome://settings/content into the address bar.
2. Scroll down to the Protected Content Section.
3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.
4. Click Done. -
Where possible, please install the latest version of Internet Explorer.
If you are using Windows XP, please install Google Chrome or Opera as Microsoft is due to end official support for Internet Explorer 8 on Windows XP. -
For more information provided by Google, visit the Google Chromecast help page and FAQs https://support.google.com/chromecast/
Channel 4 is not responsible for the content of third party sites.
-
No, this is a live streaming service only.
-
To write to Hollyoaks contact:
Lime Pictures Limited
Campus Manor
Childwall Abbey Road
Liverpool
L16 0JP
or check out the dedicated HOLLYOAKS website -
Please visit the Channel 4 Freedom of Information website for more information here
-
The following websites have an extensive list of music used in adverts:
www.uktvadverts.com
www.songofthesalesman.co.uk
(Channel 4 is not responsible for the content of external websites)
-
Channel 4 have created an simpler experience, designed to better enable users with Learning disabilities and other conditions such as dementia or short-term memory to more easily understand and navigate the content across All 4 devices.
To achieve this, Channel 4 have created links that are clear, ensuring they stand out and are easily interpreted. Text is larger than normal on headings, in order to provide an easier navigational experience. Additionally, iconography has been used to further aid easy recognition of certain key features. Imagery has also been provided in relation to programmes in order to enable users to more easily identify particular programmes and/or channels that they may view on a regular basis.
-
Alexa Voice Control is not currently supported within the All 4 app
-
The All 4 app 8.0+ currently does not support AirPlay or HDMI output.
-
Audio description is currently available on some content on the All4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on All 4.
-
All 4 is available for download if your device is running the Android operating system 5.0 and above. If you are on an operating system below this (i.e. 4.4 or below), you will not be able to download the app. If you are on operating system 4.4 or below and already have the app, please note that this version of the app is not supported and will not function properly. We encourage these users to upgrade their version of Android in order to get the best possible experience.
-
DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment.
-
Audio description is currently available on some content on the Android app, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description.
iPhone and iPad now support AD on streaming content. Where available, there will be an AD button displayed on the player.
-
When navigating through the menus and programs, there is a highly visible focus indicator present on screen which will help many keyboard only or switch users when moving to selectable elements such as links or buttons. This colour change should also be visible for mouse users, where you will see a visual change when moving your mouse cursor over a selectable element.
-
If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)
On iPhone and iPad, this message will only be shown on the first launch after installing.
-
If you have the Developer Tools or Downloads panels open then please close these. These cause issues with the display of fullscreen video on channel4.com.
-
Hovering over the player with your mouse brings up the EPG for the currently selected channel. This guide shows you what’s currently on and allows you to scroll through the day (by clicking the forward and back arrows).
-
All 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days.
-
The main destination to watch full-length programmes on channel4.com is via All 4. A list of all the shows that have full length All 4 video can be found by clicking HERE You can also find lots of other video on channel4.com, Channel 4 News, and E4.com.
-
No, but for some activities, like watching programmes on All 4, you will need to log in.
-
All 4+ will only exclude adverts shown within the on demand video player (with the exception of our Watch Live service) and does not extend to display adverts on the website.
-
It’s normal for the video to buffer for a short time before playing and on changing channel.
However, if the video continues to buffer for a long time the most likely cause is that your Internet connection isn’t fast enough, or you have an intermittent connection. This can sometimes occur if you are using a shared Internet connection and somebody else is using it at the same time. Another common reason is that you’re using a mobile data connection. But of course your Internet connection may just not be fast enough, in which case you should talk to your ISP.
Check your Internet connection speed by using a speed test site such as www.speedtest.net (we take no responsibility for third party websites). We recommend a minimum speed of 2 Mb/s, but the service will still function at lower bandwidths, albeit with reduced video quality. However, once the available bandwidth drops below about 700 Kb/s the player is unlikely to work at all.
-
No programmes are installed on your machine when you use All 4, although you might need to upgrade your existing software. For information on the minimum operating requirements see What are the minimum operating requirements to watch on All 4?,
-
On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.
-
You can can disable downloading over mobile data by going to the All 4 application settings in iOS settings and disabling the mobile data option.
-
Hovering over the Flash player with your mouse brings up the Electronic Programme Guide (EPG) for the currently selected channel. You can start streaming a channel by double-clicking on one of the tabs. Alternatively you can single-click a tab to see what’s on, and then click the Watch Now button to start streaming.
-
My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.
To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.
-
All our apps are available to download via itunes, googleplay or amazon. Or you can find the links on our apps page HERE
-
Delete by swiping left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.
-
Amazon Fire TV has some built in accessibility tools that may be used with the All 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page
-
Information about our education and learning programmes can be found on our 4LEARNING site - but not all programmes are available to purchase, so do check our online All 4 on demand service to see if it is available to view there.
Channel 4 does not provide one-off copies of programmes.
-
Amazon Fire TV consists of a VoiceView Screen reader, which offers limited support within the app for users with visual impairments. Screen Magnification can also be enabled to zoom in on specific sections of the screen. There is also a high contrast setting, but this does not currently work with the All 4 app.
There is currently a highly visible focus highlighting mechanism within the All 4 app, Amazon screen magnification can be used within the app to increase the size of text and images if needed.
-
When a show is live or completed very close to transmission, it is not possible to prepare the subtitles in advance. To provide subtitles on live programmes (or on programmes completed very close to transmission), we employ a technique known as broadcast stenography or stenocaptioning.
Stenography is a type of machine-written shorthand based on phonetics, as used to record proceedings in courts and for parliamentary committees. Our stenographers employ the same technique, with the difference that the shorthand outline is translated by computer and transmitted instantly to air. Our stenographers are very experienced, but when writing previously unseen material at speeds of up to 240 words per minute, some mistakes are inevitable. They may occur because a word may come up that has not been fed into the stenographer’s dictionary, in which case the computer will supply a "phonetic" translation.
Sometimes the speed at which they work makes it inevitable that a finger will be in the wrong place, and a simple word will translate as something completely different. Mistakes may in fact represent only one finger error or “typo”. We also use speech recognition technology to provide live subtitling. A speech subtitler listens to the commentary and "re-speaks" it into software which recognises the speech and translates it into subtitles. Speech recognition produces a different range of errors to stenography as the software attempts to "make sense" of the sounds it hears, so instead of seeing phonetic translations, words may appear out of context.
The average person speaks over 240 words a minute and although this is fine for the average listener, it is much too fast for anyone reading subtitles, especially with a picture to watch at the same time. Subtitlers, therefore, have to reduce the number of words that are said so that the subtitles can be read in the time it takes the speaker to say them. They must also synchronise the subtitles with the soundtrack and make it clear who is saying what. In order to achieve all of this, it is sometimes necessary to edit the soundtrack and careful yet quick decisions have to be made about how best to do this.
With all this in mind, a small delay between the words spoken on screen and the subtitles appearing is inevitable. We aim to keep this delay as short as possible, but it is often more noticeable on an unscripted programme such as Big Brother where often several people are talking at once. Subtitles on live programmes are therefore not precisely synchronised with the soundtrack, as you may expect in pre-recorded programmes. Our live team constantly work towards eliminating errors and consistently achieve extremely accurate results across a wide range of programmes. However, live programming presents some of the biggest challenges to live subtitlers and some mistakes are unfortunately inevitable.
-
If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’
With the ad blocker software disabled, you’ll be able to watch All 4 programmes on your Google Chrome browser. -
If an ad blocker has been installed on Firefox, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu select ‘Disable on channel4.com’
This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Firefox browser. -
If an ad blocker has been installed on Internet Explorer you will first need to enable the Status bar to access the ad blocker icon.
Follow these simple steps:
1. Right click on the browser toolbar at the top of the page
2. Select ‘Status bar’ so it is enabled
3. A toolbar will appear at the bottom of the page with an icon displayed for the ad blocker software.
4. Click on this icon.
5. From the menu select ‘Disable on www.channel4.com'
This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Internet Explorer browser. -
Check your ‘All 4 App settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.
-
Applications for current vacancies will be acknowledged by email or post as soon as possible. Due to the volume of applications received, for some vacancies, we regret that we are not able to provide feedback to individuals who are not invited for interview.
All current vacancies can be found on our 4careers site - please click here
-
Channel 4 is a commercial operation and like all organisations we have to balance the need to respond to comments and requests with the resources which that inevitably incurs. Our aim is to try to minimise overheads so we can maximise our programme spend. We have looked at our call volumes and times of peak demand and have arranged the opening hours with this in mind.
-
4Talent is the gateway to all Channel 4's, talent initiatives helping creative people across TV, comedy, film, documentary, new media and radio find their way through the industry mire, develop their careers and realise their potential in multi-platform media. Online, 4Talent showcases both emerging talent and established professionals via text, video and audio features that provide details of the varied - and often unconventional - routes into the industry, alongside inspiration, guidance and opportunities for aspiring creatives to get their foot onto or advance up their personal career ladder.
Full details of all Channel 4's talent development schemes are also available on the site. On the ground, 4Talent boasts a dedicated team of editors and producers based in London, Birmingham, Scotland and Northern Ireland, offering opportunities for emerging talent around the country to take part in workshops, masterclasses, seminars and showcasing events that are free to attend and fully inclusive. -
For pre-recorded programmes, subtitlers edit the speech and make a careful decision about where to place the subtitles on the screen in order that no vital part of the picture is hidden. However, because the visual images that programme makers use tend to fill up the whole screen, there are inevitably occasions when the subtitles, wherever they are placed, end up covering a part of the picture that a viewer might wish to look at. We generally place our subtitles at the bottom of the screen because they are less obtrusive there and it is at this level that they are most comfortably read. However, for some programmes we deliberately choose to place the subtitles in a different position to avoid covering vital information. We do aim to avoid people’s mouths so that viewers who lip-read can do so. However, subtitles can appear at slightly different levels depending on whether you are watching on analogue, DTT or satellite.
-
While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.
Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.
To use All 4 and to access the All4.com website, please ensure that 'channel4.com' is whitelisted in any of these tools. -
All of the colour contrast combinations used on the All4.com website have been used with the intention to meet WCAG2 AA standard, ensuring that contrast is of a sufficient standard. However, if you find that there are areas that you are having difficulty when viewing All4.com on Internet Explorer, users can adjust the screen contrast by using 'high contrast' mode on a windows PC. This can be selected using the shift, Alt key, and 'Print Screen' (PrtScn) pressed together at the same time. Other browsers such as Chrome and Firefox have extensions and add-ons available to switch to high contrast mode. This will invert the screen, to provide a darker background and more vivid text display for users who experience low to medium visual problems.
-
For the All4.com website
Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.
For iPhone and iPad and Android apps
Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.
For Smart TVs, Streaming Devices & Games Consoles
Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN
For YouView
Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes
-
There's a common complaint from the viewing public that commercials sound too loud when compared with programmes.Why is this? To gain impact, commercial advertisers tend to "compress" the sound levels which means they lift them all up to the higher end - and this is what creates the greater impact. However, when compared against programmes which have a wider dynamic range - a wider variation in sound levels - this can cause irritation, because the two types of sound treatment don't sit very well together. Channel 4 has recognised this as a problem for viewers, and we use perceived loudness meters which give us a measure of the way the brain perceives the actual loudness of the sound. This allows us to adjust the levels of commercials and other interstitial material in accordance with Ofcom guidelines, so that they no longer cause irritation when compared with the wide majority of programme types transmitted by Channel 4. We continue to strive for an even perceived loudness through all our programming junctions on all our services.
-
All4.com is currently compatible with JAWS, NVDA and VoiceOver Screen reading software, and works with current screen magnification applications such as Zoomtext or Supernova. This allows the screen to be magnified beyond the usual browser zoom sizes, up to 64x the actual size of text on screen. These software programmes can also assist users with the aid of audio feedback when tabbed-to or using the mouse on links/buttons on the page.
-
On-screen logos are very much a part of the multi-channel world and being competitive in this environment is tough. Channel 4 tries to maintain this competitiveness by making high quality programmes that people want to watch and by establishing loyalty, so that when a viewer is watching television, they watch Channel 4 channels rather than the hundreds of other choices.
-
It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Cast. You will need to disconnect from Google Cast and watch locally on your computer or mobile, if supported.
-
If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.
This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.
You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data -
Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.
Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.
PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.
-
PIN Protected Content
In order to help you control access to the content on film4productions.com, we have provided a PIN (Personal Identification Number) system. This will enable you to set a PIN to prevent anyone viewing the content you choose to restrict access to. You may find this helpful to ensure children and younger viewers in your household can only view content that is appropriate for them.
film4productions.com is part of Channel 4 who is a member of the UK Council for Child Internet Safety.
Please note Film4 Productions Parental Controls are separate to those that may have been set on other Channel 4 websites/apps. For example, if you have set up PIN protection for content on all4.com, this will not be recognised by film4productions.com and a new PIN will need to be set up specifically for content on film4productions.com.
How do I set a parental control PIN on film4productions.com?
You can enable your Parental PIN via the Parental Controls page, accessed by clicking on the ‘Parental Controls’ option in the film4productions.com navigation. Or at the point of play when a video has displayed a Guidance warning and the link to ‘Turn on Parental Controls’.
From the navigation, click ‘Parental Controls’ to go to the Parental Control page. Input a 4-digit PIN and select ‘Turn on Parental Controls’.
From the video player, Input a 4-digit PIN and select ‘Turn on Parental Controls’.
Your PIN can be set at one of two levels: All rated content (16+ years of age only) or 18 rated content only (18+ years of age only)
You will be asked to confirm you have read the Terms of Use.
All rated content (16 and 18)
If you choose to set it for All rated content (16+), then anyone wishing to view content suitable only for users over 16 years of age will need the PIN.
At 18
If you choose to set it at 18 rated content (18+), then anyone wishing to view content suitable only for users over 18 years of age will need the PIN.
Your PIN will be required in order to view rated content each time you log on to film4productions.com but only once per session.
If you share your PIN with, or allow your PIN to be accessed by, anyone else and it is entered by them, then all content on film4productions.com will be accessible, including 18 rated content suitable only for adults. Please keep your PIN secure.
What if I forget my PIN?
If you ever forget your PIN, you will be able to contact 4Viewers via the Contact Us form to have it reset.
How do I disable the Parental control PIN on film4productions.com?
You can disable your Parental PIN via the Parental Controls page accessed by clicking on the ‘Parental Controls’ option in the film4productions.com navigation. Or at the point of play when a video has displayed the PIN entry boxes with the option to ‘Disable Parental Controls’.
From the video player, input the existing PIN and select ‘Turn off Parental Controls’. -
Yes, you must have a valid TV licence to watch the channels. To buy a TV licence or to obtain further information about licensing requirements visit TV Licensing at www.tvlicensing.co.uk
-
To watch any of our HD channels, you will need to have the appropriate equipment either a Freeview, Sky or Virgin HD box/card as well as an HD Ready TV.
-
In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
-
Don’t worry, if you’ve been streaming a channel for 3 hours without interruption, you’ll receive a prompt asking if you’re still watching. If you don’t respond within 30 seconds the live stream will stop.
-
The green button on Film4 via Freeview, allows you to either set the record function on the upcoming featured film on your PVR, or, if your TV supports it, a reminder on your TV to remember to watch the film.
-
Audio Description is not currently available within the All 4 YouView App but is available on some content at All4.com.
-
All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
-
If you can't find the answer to your question in our FAQs, you can contact us about any issues on channel4.com, E4.com or film4.com, by using the contact us button above and we'll get back to you as soon as we can.
-
The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
-
The All 4 app 8.0+ currently does not support HDMI output.
-
The All 4 app 8.0+ currently does not support HDMI output.
-
The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
-
The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
-
If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.
You can no longer pause a download on iPhone or iPad.
-
If you find that you are suddenly unable to playout video, this might be due to other applications using the same resources in your phone. You might be able to watch content again by closing any other open apps and/or rebooting your device.
-
If you’ve got Sky you can catch us on channel 135. Unfortunately our HD channel is not currently available.
-
You can order DVDs of selected E4 series through the Channel 4 Store. Click HERE to go to the online shop.
-
We have tried to make as much of our content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
-
Audio Description is not currently available within the All 4 app on Amazon Fire TV but is available on some content on All4.com [link http://www.channel4.com/programmes/categories/audio-described] and supported on the Android app.
-
If you mouse-over the player you’ll find a volume control button in the bottom right hand corner of the window. If you hover your cursor over the volume control it will display a slider that you can use to adjust the volume. The volume can be instantly muted by clicking the volume button.
-
To discuss a refund you can get in touch with our team via the Contact Us page, who will look into your request. Or call us on 0345 073 0017.
-
The reviewer’s remit is set out in his terms of reference and you can find out more details about the reviewer – see press link
-
For users who have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 's' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. iOS subtitles will not currently work if there are no subtitles present on the video. Subtitles styles can be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.
For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.
-
If you can't find your answer in our FAQ section, you can call us on 0345 076 0191 (lo-call number), we are open from 9am – 9pm Monday to Friday and from 10am – 7pm on weekends and public holidays or you can write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU
Or click on the contact us tab to go to the webform.
-
If your devices all support Flash (which all PCs and some older Android devices do) the player will be the same on all your devices. However, Apple have never supported Flash, neither do the latest versions of Android. In these cases the player will be a mobile compatible version (HTML5). The exact playback experience will depend on your device, but you’ll still be able to select and stream all our channels
-
Our All 4 Games site has a dedicated area for developers, CLICK HERE FOR INFORMATION
-
The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served. It's also used to make our advertising more relevant to you.
-
Unfortunately All 4 no longer supports Android devices on operating systems below Android 5.0 and are therefore unable to provide updates for users on these devices.
-
You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.
Desktop Chrome browser
1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"Desktop Firefox browser
1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box -
If you have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. Google subtitles will not currently work if there are no subtitles present on the video. Subtitles cannot be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.
-
TalkBack screen reader gives you spoken feedback and notifications. Each manufacturer may have different shortcuts when enabling TalkBack for visually impaired users. Also, on newer Samsung devices this may be known as Voice Assistant. Check on the phone manufacturer web pages for instructions on specific instructions, as this may vary depending on manufacturer type and version.
Turn on TalkBack in your device Settings
The steps below require sighted assistance in order to enable TalkBack within your Android device.
- Open your device's Settings app.
Open Accessibility, then TalkBack.
Turn on TalkBack.
In the confirmation dialog, tap OK.
You can also enable TalkBack when you turn on your Android device for the very first time. Again, you can check with your phone manufacturer on how to do this. On many devices you can also enable TalkBack by holding down the two volume controls.
-
All 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.
-
This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 App settings. This needs to be enabled for successful streaming.
-
Subtitles are currently supported on the All4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, PS3, Amazon Fire and Freeview Play.
-
The All 4 Apple TV app is available for Apple TV 4th Generation tvOS 12.0+ or above. To find out how to check and upgrade your Apple TV version, please visit Apple Support.
-
Channel 4 requires all users to provide their real date of birth as some content may not be suitable for children or young people. The Channel 4 registration service is only available to over 16s.
-
In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
-
When content has subtitles available, they will have an 'S' icon present in the playback menu. Subtitles can be activated from the playback menu by selecting the icon or from within accessibility settings within your device. Android users cannot currently customise the appearance of subtitles.
-
For more details please consult the Audio Description for TV document issued by the RNIB. You can find details of the programmes that we audio describe here
If you would like further information or advice call the RNIB audio description helpline on 08456 01 01 81 or 0161 234 9063.
-
Channel 4 welcomes feedback from our viewers. If you are unhappy with any aspect of Channel 4, you can use the contact us webform, call us on 0345 076 0191 or write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU.
-
To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.com website, click on 'My 4' in the top navigation bar. Select the 'Account settings' and click on 'Close Your account' tab.
Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account.
-
We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel All 4+ before your free trial is due to end and you will not be charged.
-
When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.
-
Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.
We are looking to roll this service out on to more of our platforms as soon as possible.
-
We currently have subtitles available on all HD channels and, Audio Description, where it is available with the programme master file. Sometimes we have a person signing BSL burnt-in to the programme too. Check the info/description in your EPG (Electronic Programme Guide).
-
/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}
The content of films and acquired programmes shown on television must comply with Ofcom Broadcasting Code (Ofcom is the regulator for television in the UK). No film refused classification by the BBFC can be broadcast, unless it has subsequently been classified or the BBFC have confirmed that it would not be rejected according to the standards currently operating. The Ofcom Code may also mean that changes can be required to permit more flexible scheduling. Of course, if this is necessary, every effort is made to make changes sensitively and in such a way that the audience experience is not compromised.
-
There are specific accessibility features built into YouView platform which may be helpful for many users with visual impairments. However, not all YouView Accessibility settings currently work within the app. The app does have a high contrast style, which is supported and has highly visible focus highlighting when navigating the content. These features are very well supported for users when viewing programmes on the All 4 big screen app on a TV. Unfortunately, the 'Zoom' function on YouView does not currently work once the app has been selected. Some televisions may enable users to increase the size of the screen. So please check your manufacturer's instructions for details.
-
Firstly programmes need to be shot and made in HD and then they are played-out by us, to you, in High Definition.
It requires an entirely separate broadcast stream from standard definition (SD) broadcasting. It has a 16:9 aspect ratio, (“widescreen”) and in the UK it transmits at a picture size of 1920 pixels wide & 1080 pixels tall. In the UK, we call this format “1080i” (the “i” stands for interlaced). Channel 4 uses only this format, which has been adopted by all UK broadcasters. We use a newer transmission method to fit all the increased picture data into, so older set-top boxes that don’t say “HD” most likely won’t get the services.
-
Channel 4 takes its commitment to online accessibility very seriously. Our policy is to ensure this website meets recognised international standards for accessibility to ensure it is accessible to all. We are fully committed to ensuring this website meets the Web Content Accessibility Guidelines (opens in a new window) (WCAG 2.0) to AA standard to ensure people with disabilities are not excluded from accessing information and services. To this end, we work closely with the Digital Accessibility Centre (opens in a new window) to ensure the accessibility of all Channel 4 websites, including detailed testing by disabled people using a range of assistive devices such as screen readers. Whilst Channel 4 strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Access Services: We are committed to providing subtitles on as much of our All 4programming as possible. We are also looking into the providing more programmes with audio description on All 4 content in the future, We are not currently able to provide subtitles on short clips but are investigating the possibility of providing this when it becomes feasible to do so.
Accessibility challenges: As an innovative company working in broadcasting we are always looking at new ways to enhance and develop our websites. As part of this we will ensure we think about the accessibility of any new technology we use. There may be some instances where we display video players, advertisements and third party applications that are out of our control and therefore Channel 4 cannot guarantee accessibility of these. Where possible we work with our partners to rectify these issues with the aim of enhancing the experience of all our users.
Feedback: If you would like to comment about the accessibility of this site please send an email to accessibility@channel4.com
-
If you haven’t received your verification email after 5 minutes check your junk/spam folders, as occasionally our emails end up in there. If the email is not in your junk/spam folder you can resend the verification email using the button on the ‘Check your email’ page. If you still are unable to find the verification email please go to our Contact Us page.
-
We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help
-
Wi-Fi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.
-
For users who have visual impairments, VoiceOver will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.
-
For users with visual impairments, Talkback will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.
Audio description is not currently available on the mobile app.
-
If you have a complaint about the content of one of our programmes or content on one of our online sites you can use the contact us webform, call us on 0345 076 0191 or write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU. Alternatively if your complaint is about one of our programmes you may want to complain directly Ofcom our statutory regulator using the link below
http://consumers.ofcom.org.uk/complain/tv-and-radio-complaints/ -
This is a new format, and some UHDTV’s have appeared on the market. Sometime people call this “4K”. The picture size is even greater than HD, and is increased from 1920 pixels wide and 1080 pixels tall (HD) to 3840 pixels wide by 2160 pixels tall (UHD). That’s about four times more definition.
This is in its infancy, and although there are TV’s on the market, there is not yet a transmission method that broadcasters can use, but there is a great deal of development of this new technology. -
The Channel 4 Headquarters building is at 124 Horseferry Road, London, SW1P 2TX
However, if you want to comment or enquire about a programme by letter, please write to:
Channel 4 Enquiries
PO Box 1058
Belfast BT1 9DU
Or you can call 0345 076 0191 (lo-call number) or use the contact us button below
-
The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.
All4.com website
Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.
All 4 iPhone and iPad apps
Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.
All 4 Android apps
Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.
TVs, Consoles and Set Top Boxes
Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.
-
If you are having technical difficulties receiving any of our channels, we'd be grateful if you could let us has as much of the following information as possible when you write to us, so that we can fully investigate.
Name, Postcode, Town or City, Telephone Number (in case engineers need to contact you for further information)
For digital, satellite or cable
Q: Is the problem on Channel 4 only or does it affect other channels?
Q: Who supplies your signal (Sky/Cable/Freeview)?
Q: If cable, which company?
Q: If Sky or Freeview, what is your set-top box model?
Q: How long has the problem existed?
Q: Does it affect only picture, sound, or both?
-
On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
We would strongly suggest you update to one of the following browsers for a better viewing experience:
- Google Chrome
- Firefox
- Edge
- Safari
-
Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.
-
A rooted device is a device that has been altered to allow control of the device's entire operating system, giving you admin access to the device. This essentially allows you to access apps’ internal caches/databases, remove ‘system level’ app installations (such as apps installed by mobile phone carriers, and gives additional system settings.
For security reasons, and to protect the rights of our content partners, All 4 is not supported on rooted Android devices. -
Channel 4HD, E4HD, Film4HD, More4HD and 4SevenHD are all available on Virgin. You’ll find them at these channel numbers on your EPG, Channel 4HD – 141, E4HD – 145, Film4HD - 429, More4HD - 195 and 4SevenHD - 203.
-
It is an unfortunate reality that television audiences fall dramatically when credits start to roll and in the increasingly competitive multi-channel environment, all channels are under pressure to retain viewers. We have to use every opportunity at our disposal to let our viewers know what is on offer in subsequent schedules. An announcement over the end credits of a programme is an effective means of keeping our viewers informed and reduces the likelihood of their switching over. When we do schedule announcements during credits, we try to ensure that they are appropriate to the programme and remain sensitive to the context of the programme or film’s ending.
-
On the All4.com website
Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On the iPhone and iPad appGo to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders
On the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On Smart TVs, Games Consoles and Set Top Boxes
To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
-
On the All4.com website
Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On the iPhone and iPad appGo to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders
On the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On Smart TVs, Games Consoles and Set Top Boxes
To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
-
VoiceOver is a free screen reading software package which is built-in to iOS devices including IPad, IPhone, IPod touch and apple TV. It is designed to assist people with little or no sight to navigate the content of the screen. Setting up VoiceOver on an IOS device
Take the following steps to activate VoiceOver on your apple device;
- Go to settings;
- Choose general settings;
- Then choose Accessibility settings; Select VoiceOver and tap the screen to Switch VoiceOver on. Note: it is possible to activate VoiceOver by using Siri by pressing the home button and giving the instruction 'Switch VoiceOver on'.
When VoiceOver has been switched on, it is possible to make changes to the speed of VoiceOver. This can be done by taking the following steps;
- Choose rate
- Swipe up towards the speaker or downwards towards the home screen to change the rate of VoiceOver. You will hear the information in the form of percentages for example, 60 per cent.
-
If you have a Facebook account you can sign in to our site using your Facebook account details. If you choose to sign in using your Facebook account you will need to install the Channel 4 Registration application in your Facebook profile.
As part of the install process, the Channel 4 Registration app requires your permission to access some of your Facebook profile details.
"If you ""Allow"" the App to connect you are giving Channel 4 permission to access and use your ""basic information"" which, within Facebook, includes your name, profile picture, gender, networks, user ID, list of friends, and any other information you've made public.
By registering and signing in with Facebook you will automatically be signed in to Channel 4 whenever you visit providing you are also signed in to Facebook. -
On Monday 13 May there will be some changes to the location of some of our channels on the Freeview EPG. If your Freeview device has not updated automatically - if you perform a manual retune that should fix any issues.
The channel changes will be:
Ch4+1 will be moving from 13 to 15
E4 will be moving from 28 to 13
E4+1 will be moving from 29 to 28
Film4 will be moving from 15 to 14
More4 will be moving from 14 to 18
4Music will be moving from 18 to 29All our other channels on Freeview remain unaffected.
-
There are two ways to unsubscribe:
1. By following the instructions at the bottom of the emails you are receiving. This allows you to unsubscribe directly from the email itself.
2. By signing in to your Account page on Channel4.com. To do this sign in on Channel4.com, then click on your user name in the link at the top of the page to access your Account page. On this page you will see all the emails that you are currently subscribed to. Click on the Edit Details button on your Account page. This makes the page editable. Uncheck any email subscriptions you no longer wish to receive. Click on the Save my changes button to confirm.
-
Channel 4 only transmits advertisements which have been examined and cleared for transmission via Clearcast. If you have a complaint about the content of an advertisement, this should be directed to the Advertising Standards Authority who investigate and adjudicate on complaints for all forms of broadcast advertising.
Adverting Standards Authority
Mid City Place
71 High Holborn
London WC1V 6QT
Telephone 020 7492 2222
Textphone 020 7242 8159
Fax 020 7242 3696
If you wish to make Channel 4 aware of your complaint as well, please fill in the complaints form at Contact Us and this will be logged and passed on to our Advertising Sales Department for their information. If your complaint is about a Channel 4 trailer, rather than a product advertisement, then please use the details above to contact us and we will ensure it is logged and passed on to those responsible for our marketing activity. -
To delete your Channel 4 account and remove all your details from our database, sign in on the site first then click on your user name in the link at the top of the page to access your Account.
Click on the "Close Account" button and then again on the next page to reconfirm you wish to close your account.
If you originally registered using your Facebook account details, you will need to visit Facebook and uninstall the Channel 4 Registration App to close your account with us.
To uninstall the Channel 4 Registration App go to your Privacy Settings in Facebook (in the dropdown under Home), click on the link to Apps, look for the Channel 4 Registration App in your list, click Edit and then click Remove.
Facebook will then notify us that you no longer want to sign in to our services using your Facebook identity and we will then remove your registration from our database.
-
For channel4.com
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.
For iPhone and iPad and Android apps
Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm
For Smart TVs, Streaming Devices & Games Consoles
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.
For You View
Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.
-
Anyone wishing to become a presenter will need to produce a showreel to forward to production companies and casting agents. To help you we have listed some points to remember when making one:
- A showreel should be interesting, fun and certainly no more than 4-5 minutes in length
- Include several short scenes e.g. reporting from a special event or interviewing someone in a mock studio
- Remember that the first minute is the most crucial to gain the viewers attention
- Don't go to great expense to make the showreel, try and get family or friends to shoot it for you
- When you send your showreel to a production company enclose a covering letter and ensure your name, age and contact details are clearly marked on it
- Never send your master copy to a production company - they can't guarantee its return
- Production companies may take some time to respond, especially if they are not currently casting
PACT (Producers Alliance for Cinema and Television) have a directory which lists contact details for independent production companies. Contact Pact to subscribe to their online directory of independent production companies.
-
Yes, you need Javascript enabled for All 4.
To enable JavaScript in IE go to:- Tools, Internet Options in the menu bar of Internet Explorer.
- Click on the Security tab - Make sure the Internet zone is highlighted
- Click on Custom Level to bring up your Security Settings
- Scroll down the list for the Active scripting option
- Make sure that Enabled is selected
- Click OK to close the Security Settings window
- Click OK to close the Internet Options window
To enable JavaScript in Firefox (PC):- Open Firefox.
- On the Tools menu, click Options.
- Click on the Content icon.
- Check the box next to Enable JavaScript.
- Click the Advanced button to open the Advanced JavaScript Options box.
- Check the boxes under Allow scripts to section that you want to allow.
- Click OK
To enable JavaScript in Firefox (MAC):- Select Preferences from the Firefox menu.
- In the pop-up window, click the Content icon.
- Check the Enable JavaScript check box.
- Close the window.
To enable JavaScript in Safari (MAC):- Select Preferences from the Safari menu.
- Click Security.
- Check Enable JavaScript.
- Close the window.
- Click Reload.
To enable JavaScript in Google Chrome (PC):- Right click Google Chrome's shortcut icon and choose Properties.
- In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.
-
You’ll need a PC, tablet or smartphone, a connection to the Internet (either a fixed-line, Wi-Fi, or mobile data connection), and a standard web browser (the service has been tested with Internet Explorer, Chrome, Firefox and Safari).
To use the player on a PC you’ll need the Adobe Flash plug-in (version 10.2 or later). If you have an earlier version of Flash you’ll be prompted to download and install the latest version. To check your Flash version or to update it, please visit: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html (we take no responsibility for third party websites).
To experience the best quality video you’ll need an Internet connection of at least 2 Mb/s (although the player will automatically select the maximum possible bandwidth if your connection is slower).
On mobile devices that don’t support Flash an HTML5 player is loaded. This player has a little less functionality than the Flash version (e.g. no Electronic Programme Guide), but it will still allow you to switch between channels and stream the shows live on all your devices.
-
Channel 4 is committed to providing a range of access services across our channels and programming in line with our yearly quota from Ofcom.
For 2018 the quota is:
Subtitling: 90% on Channel 4, 80% on E4, More4 and Film 4 and 60% 4Seven.
Audio Decription: 10% on Channel 4, E4, More4, Film4 and 4Seven
Signing: 5% on Channel 4 and E4.
In 2017, we exceeded our Ofcom quota across the board providing:
Channel 4: 99.99% subtitles, 35.86% audio description and 5.95% of programmes with signing.
E4: provided 99.98% subtitles, 65.80% audio description and 5.54% of programming with signing.
Film4: provided 100% subtitles and 30.66% of programming with audio description.
More4: provided 100% subtitles and 30.70% of programming with audio description.
4Seven: provided 100% subtitles and 37.04% of programming with audio description.
More 4, Film4 and 4Seven all contribute to the Community Channel funding and therefore do not carry signed programmes (with one exception, each Monday morning at 8am on Film4).
Not found the answer you were looking for?