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On Monday 13 May there will be some changes to the location of some of our channels on the Freeview EPG. If your Freeview device has not updated automatically - if you perform a manual retune that should fix any issues.
The channel changes will be:
Ch4+1 will be moving from 13 to 15
E4 will be moving from 28 to 13
E4+1 will be moving from 29 to 28
Film4 will be moving from 15 to 14
More4 will be moving from 14 to 18
4Music will be moving from 18 to 29
All our other channels on Freeview remain unaffected.
We are aware of an issue that is affecting some Huawei devices at the moment which means you may be unable to find or download the All 4 app from the Google Play Store. We are looking to find a solution for this.
The models that are affected are:
Manufacturer Model Name Model Code Huawei P20 HWEML Huawei P20 Pro HWCLT Huawei P20 Pro HW-01K
HUAWEI P30 HWELE Huawei HUAWEI P smart 2019 HWPOT-H Huawei HUAWEI P30 Pro HWVOG Huawei Mate 10 Pro HWBLA Huawei Mate 10 lite HWRNE Huawei Mate 10 HWALP Huawei Mate 20 Pro HWLYA Huawei P30 lite HWMAR
We're aware that there are issues with the Huawei P20, P30 and Honor Mate 10 devices. We're currently working hard to investigate the root of the problem, but users with these devices may experience performance issues
We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue.
We are working hard on getting this fixed and hope to have a resolution soon.
The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Switch to watching content in the Flash player
Or you can use a different connection, such as HDMI, to view content on another monitor.
If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.
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