Help with All 4

Related FAQ results

Can I watch All 4 in another country?

Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad.

This FAQ was helpful

Can I watch on All 4 when I'm not connected to the internet?

Unfortunately, you can only watch on All 4 when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.

This FAQ was helpful

Can I use cellular (3G/4G) connectivity to watch programmes on All 4?

If you're using an IOS or Android device to access All 4, you can watch and download All 4 content using 3G/4G or Wi-Fi connectivity (please check in Settings in order to enable this function). Please note that your operator may charge you for 3G/4G data when you stream/download content on the App. If you are unsure how much 3G/4G data costs on your tariff, please contact your network operator.

This FAQ was helpful

Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

This FAQ was helpful

Can I watch All 4 while overseas or, watch All 4 content on my UK SIM via roaming while overseas?

No. All 4 programming is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)

Nor can you watch All 4 content via a UK SIM while overseas. Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).

However, you can download programmes to watch whilst overseas on iOS and Android devices.

This FAQ was helpful

Can I watch programmes on my Android mobile device from the All 4 website?

It is not currently possible to watch a programme on the All4.com mobile site. However, you will be directed to a link which reads as 'How to watch'. Choosing this link will direct you to links where you can download the All 4 app in order to catch-up or stream a programme.

This FAQ was helpful

Can I watch your channels live on All 4 if I live in the Republic of Ireland?

For legal reasons, the Watch Live service is only available to residents of the United Kingdom.

This FAQ was helpful

How do I find a programme to watch on All 4?

Firstly, you will need to download the app from the Google Play Store

You can search for content by accessing the different menu options from the home page:

We Recommend presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

Categories enables you to search for content by genre. Browse free Box Sets of some of our favourite shows.

A-Z allows you to search for programmes alphabetically using the first letter of the show’s title. Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.

This FAQ was helpful

Do I have to be registered to watch your channels live on All 4?

Yes, you will need to be registered to use the Watch Live service. You can register here

This FAQ was helpful

How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

This FAQ was helpful

What content can I find on All 4?

All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series. Plus you can also watch our channels live from the All 4 website and mobile/tablet apps.

This FAQ was helpful

Can I Google Chromecast all content?

You can watch all the latest catch up, free box sets, plus a huge library of recent, classic and online shows including Shorts. It is not currently possible to cast the Watch Live service nor Clips and Extras. Channel 4 must acquire specific rights for some programmes in order to show these on a particular device, therefore some shows may not be available to cast on Google Chromecast.

This FAQ was helpful

I have a visual impairment, can I watch programmes on the mobile friendly version of the All 4 website?

It is not currently possible to watch a programme on the channel4.com mobile site. However, you will be given the option to open or download the app. If you already have the app installed, choosing this option will open the app and enable you to catch-up or stream a programme. If you choose to download the app, you will be redirected to the apple store.

This FAQ was helpful

Can I use All 4 on my Samsung when I'm not connected to the internet?

You can only watch All 4 when you are connected to the internet, as it is a streaming service.

This FAQ was helpful

What are the minimum operating requirements to watch All 4 on an iPhone or iPad?

The All 4 app on iOS is available with an internet connection; either mobile or Wi-Fi connectivity, or without an internet connection you can access the "Downloads" section only.

• All 4 requires iOS 10.3+
• Older generation devices are not supported – these include iPhone 4/4S or iPad 1 devices.

This FAQ was helpful

Which iOS version should I have to watch All 4 on the iPad or iPhone?

All 4 iOS v8.0+ requires iOS 10.3+
If you have an older iOS version or are using an older iOS device, such as an iPhone 4/4S these are unfortunately no longer supported.

You can check which operating system your iPad or iPhone is currently using by going to Settings>General>About> and scrolling down do Version.

 

This FAQ was helpful

How can I watch Live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) on All4.com with subtitles? What are the operating requirements?

To view a programme with subtitles, click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles available for that programme.

For the best experience we recommend using one of the following browsers:

• Google Chrome (latest version)
• Microsoft Edge (latest version)

All 4 is committed to continuing to extend accessibility where possible, but there are known issues with subtitles for live television on both Safari and Firefox where the subtitle position is inconsistent. We therefore recommend using one of the above browsers for the best viewing experience.

This FAQ was helpful

Can I watch programmes I've downloaded outside the UK?

Yes. Once you have downloaded a programme, you can watch it offline or overseas.

This FAQ was helpful

Are all TV programmes available on Watch Live?

No, unfortunately we don't have the rights to show all our programmes on Watch Live.

This FAQ was helpful

I want to know how to watch All 4

See our information page on the platforms we support and the minimum operating requirements.

This FAQ was helpful

How can I pay for All 4+?

Using a Visa or Mastercard credit or debit card, or you can also sign up in our iOS App. Please note we only accept cards registered to a UK address. 

This FAQ was helpful

Can I re-size the pop-out player on the All4.com website?

You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out icon in the player controls.

This FAQ was helpful

What is All 4+?

All 4+ is a new feature from All 4, Channel 4’s video on demand service, which allows you to watch TV shows without ads*.  Sign up for a free 14 day trial; after that it’s just £3.99 a month and you can cancel at any time.

All you need is an All 4 account, if you're not already registered, go to www.channel4.com, select My4, create your account and then follow the link Manage All 4+ or CLICK HERE  to sign up

*Some programmes feature commercial messages and/or promotional trails for other programmes.  Watch Live is excluded.

This FAQ was helpful

What is All 4?

All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS4, Roku, Samsung TV, Windows app, XBox one and YouView

This FAQ was helpful

Can I start watching a programme where I left off?

Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.

This FAQ was helpful

Do I need a TV licence to watch your channels live on All 4?

Yes, you must have a valid TV licence to watch programmes on the Watch Live service.

To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071

or to contact TV Licensing directly, please visit: tvlicensing

This FAQ was helpful

Can I rejoin All 4+ after cancelling?

Yes, you can rejoin All 4+ any time through the All 4+ page. Please be aware the 14 day free trial is only available once.

 

This FAQ was helpful

Do I have to be connected to the internet to watch a programme I've downloaded?

You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.

This FAQ was helpful

How do I improve sound when watching on my computer?

To adjust the volume of video in the All4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.

Ensure you have mute unchecked and all external speakers connected properly.

Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.

If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.

Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.

This FAQ was helpful

Can I skip the adverts on Xbox?

No, you can't skip adverts.  All 4's content is free to watch because we are an advertiser-funded broadcaster.  As a government-owned, not for profit organisation, the revenue we make from advertising doesn't go to shareholders, it goes back into making more programmes.

Our All 4+ service is available, for information see our website. www.channel4.com

This FAQ was helpful

Why can't I hear any audio when I'm watching a programme on iPad or iPhone?

Volume level can be adjusted by pressing the volume up/down controls.

The silent mode button does not affect play out volume on device.

This FAQ was helpful

I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

This FAQ was helpful

I am visually impaired. Can I use a screen reader combined with Internet Explorer 11 to sign-in or register when using All 4?

To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.

However, to watch on All 4 please use a more recent browser. See our minimum operating requirements for more details.

Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.

For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.

If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

This FAQ was helpful

How can I change my screen resolution to view my programmes better on All4.com?

If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option.Open Start , select Settings > System > Display.

Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."

If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."

Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.

Changing the size of the All 4 Player screen:

You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'.

This FAQ was helpful

How do I watch a programme on my mobile device when on All4.com?

It is not currently possible to view a video in the browser using the main All4.com site, as currently, this will force a user to view a programme using the All 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.

1. Double tap on an item in the menu to select an item such as 'My 4' or 'All 4 homepage'.
2. Swipe left or right to locate a programme of your choice.
3. Use the double tap gesture to enter the programme page.
4. Swipe left or right to select an episode.
5. Double tap on your chosen episode.
6. Choose the link 'How to watch'. This page provides information on how to download the All4.com app.

This FAQ was helpful

I am using Internet Explorer 11. Why am I having problems watching All 4?

This is due to Adobe Flash no longer being supported, and Microsoft now dropping support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

This FAQ was helpful

I sometimes see a prompt when I am watching your channels live on All 4, that asks if I want to keep watching. Why is this?

We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.

This FAQ was helpful

I have the All 4 app on my device, can I download?

If you can download the app you can use the download function. However, not all programmes are available for download but those that are will be clearly marked with the download symbol

This FAQ was helpful

Why can't I find the programme I'm looking for on All 4?

If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.

If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should!

This FAQ was helpful

Can I pause All 4 programmes with Google Chromecast?

You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.

This FAQ was helpful

Can I log out of the All 4 app on my iPhone or iPad?

Yes, you can sign out via the App settings.

This FAQ was helpful

Can I use All 4 on a Google Cast Ready receiver?

You can cast videos on your Google Cast Ready receiver from the All 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the All 4 app and tap on the Chromecast icon to connect.

This FAQ was helpful

Why can't I download programmes from All 4?

The download service is available for iOS and Android supported devices only. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.

In addition, iPhone and iPad now support downloading over 3G/4G.

This FAQ was helpful

Why can't I find your US shows on all All 4 platforms?

Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.

This FAQ was helpful

Can I access the All4.com website on Linux?

Due to the number of different Linux distributions and lack of official support for Adobe DRM we are unable to provide official support at this time. However, there are some steps which you may attempt. They are outlined here:
https://forums.adobe.com/message/4551608

Please note we are not responsible for third party sites.

This FAQ was helpful

Why can I no longer set up a reminder?

Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.

To find out more about My4 and managing ‘My List’ CLICK HERE

This FAQ was helpful

Why do I need to register to use All 4?

All 4 is a free-to-view video on demand service but we do require users register their details to watch. Registration is free and gives access to all of Channel 4's latest shows and unlocks access to an extensive archive of classic programmes and downloads to watch offline. All 4 is designed to help us deliver programmes that our viewers will like and want to watch. We aim to personalise the experience so it's unique for our users and need viewer details to do this. It helps us get to know you better and deliver more targeted advertising which is how we fund our programming.

All 4's content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn't go to shareholders – it goes back into making more programmes.

Knowing more about our viewers also means we can restrict age related content to the right audience and ensure children and young people are unable to access inappropriate content on the service.

Our Privacyand Cookiespolicies provide all the information you need to understand how, where and why we use your data. But you are in control and can update your preferences at any time, including by opting out of targeted advertising, personalisation and data pairing. To do this, sign in to your account at www.channel4.com – select My 4 – Account Settings. It's up to you whether you want to receive emails from us, but even if you haven't opted in to receive emails, we may still need to send you service messages, which will contain important information about our services, such as changes to our policies.

Take me to register

This FAQ was helpful

What is Watch Live and how do I find it?

Watch Live is our simulcast service, which gives you the opportunity to watch our channels online or via your All 4 app or the All 4 website. Click HERE for our watch live service on All4.com

This FAQ was helpful

Will all content on All 4 be available on All 4+?

The All 4+ functionality allows you to watch the majority of All 4 Content without ads and/or other commercial messages. Please be aware that for licensing reasons some All 4 Content will not be subject to the enhanced All 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.

This FAQ was helpful

I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.

This FAQ was helpful

Can I access All 4 using Google Assistant on my Google Home or mobile device?

Yes! You can now access all All 4 shows using your Google Assistant on your Google Home (using a Chromecast) or your mobile device.

Google Assistant on your Google Home device

You can ask your Google Home device to play an All 4 show on a Chromecast device by saying…
•    Ok Google, Play Bake Off on the Living Room TV

Google Assistant on your mobile device
You can ask the Google Assistant to search for an show in the All 4 app by saying
•    Ok Google, Play The Inbetweeners

You can also control your Chromecast device by saying:
Ok Google…
•    Pause
•    Play
•    Rewind 30 Seconds
•    Fast forward to 5 mins before the end
•    Next/previous episode
•    What is playing?
•    How long is left?
•    Stop

For more info on controlling video with the Google Assistant click here

For info on how to link All 4 to you Google Assistant enabled device click here

This FAQ was helpful

How can I navigate All 4 programmes on a mobile device if I have limited mobility?

Screen sensitivity settings can be adjusted within the accessibility settings of your device which can help users with limited mobility or have difficulty making controlled or precise touch gestures. This can help users on both iOS and Android devices.

This FAQ was helpful

Can the All 4 native iOS app work with switch if I have a mobility impairment?

If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.

This FAQ was helpful

Can the All 4 native Android app work with switch if I have a mobility impairment?

If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.

This FAQ was helpful

Can I navigate All 4 programmes using switch devices on a mobile?

The site can be navigated using switches for individuals with who may have limited dexterity or a mobility impairment. Switch Control lets you control your Android Phone/tablet or iOS mobile/tablet using a single switch or multiple switches, which will allow various commands to be undertaken including scanning multiple selectable items on a web page or app, with the ability to select a particular element that is clickable. For more information on switch capability please go to the following links on the Apple or Google websites: iOS Switch Control or view Switch Access for Android

This FAQ was helpful

How can I navigate the All 4 iOSapp if I have a mobility impairment or limited dexterity

Switch Control lets you control your iPhone, iPad, or iPod touch using a single switch or multiple switches linked to you iOS device. This accessibility feature allows people with motor difficulties to operate their iOS device with the aid of a 'switch' device connected via Bluetooth to the iPhone/iPad. The All 4 iOS app has also been developed so that iconography/buttons are of sufficient size to select.

This FAQ was helpful

If my mobile connection switches from WI-FI to mobile data, can I continue streaming/watching? Or vice versa?

Yes, you can stream on both Wi-Fi and mobile data

This FAQ was helpful

Why can't I cast a download when abroad?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Chromecast.

This FAQ was helpful

What is the difference between All 4 and All 4+?

All 4+ functionality allows you to watch the majority of shows on All 4 without ads for a monthly fee.  Due to some right restrictions some All 4 content will not be subject to the enhanced Al 4+ functionality, and may still contain ads, commercial messages and/or promotional trails for other programmes.

 

This FAQ was helpful

Are all Channel 4 programmes available on All 4?

Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.

This FAQ was helpful

Why do subtitles not work on all programming when watching live TV (i.e. Channel 4, More4, E4, Film4, 4Seven)?

Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content,  because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.).  If subtitles are available, an 'S' button will be visible on screen.

If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.

This FAQ was helpful

Why do I get an Ad blocker message for All 4, when watching content via my Duck Duck Go browser?

If you are simply using the Duck Duck Go browser to access the All 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on All 4. 

If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com.  This should turn green and appear as enhanced.
 

This FAQ was helpful

Why is the All4 app no longer available on the Xbox 360?

Due to recent technical changes, it is no longer possible to maintain an All 4 app for the service.

All 4 will continue to be available on Xbox One.

This FAQ was helpful

Why is the All4 app no longer available on PS3?

As of 31st January 2021, All 4 will no longer be available on PS3 devices, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app on this device.  All 4 will continue to be available on PS4.

This FAQ was helpful

Why is the All4 app no longer available on Samsung 2011/2012 models?

As of 29th January 2021, All 4 will no longer be available on 2011 and 2012 models of Samsung TVs, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app for these devices.
However, All 4 will continue to be available on Samsung 2013 model TVs and above.

This FAQ was helpful

How do I use voice activation software on the All 4 player?

The All 4 player on channel4.com is voice activation accessible and works best with Dragon 13 or greater. It is recommended to use it with IE11 or greater as the web browser (please see recommended requirements of your software vendor for which compatible versions of browser can be used).

As well as controls to operate the video, the player may also contain 1 or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps. Navigating Screens and Using Controls

Once you have the video in focus using the skip to content link (visible on tab focus), use keyboard keystroke commands to navigate and activate the video controls:

• 'Press TAB' – cycles forward through screen options and control buttons
• 'Press SHIFT + TAB' - cycles backward through screen options and control buttons
• 'Press SPACEBAR' or 'Press ENTER' – activates controls / buttons / links

Voice Activation Control in Fullscreen

Due to security restrictions of the Adobe Flash Player, keyboard control is disabled in fullscreen; this means voice activation control is also affected. You can watch programmes in fullscreen using voice activation software but to use keyboard control commands you must exit fullscreen. To exit fullscreen use the "press escape key" keystroke command.

The Popout player may be used as an alternative to fullscreen. Selecting the “large size” button will scale the player window to its maximum available size. This view, unlike fullscreen, is fully keyboard accessible and therefore can also be used via voice activation keystroke commands.

This FAQ was helpful

Can I use other media players like QuickTime, RealPlayer, etc.?

No, to watch full-length programmes via the All 4 service or video clips, you have to use the HTML5 Player

This FAQ was helpful

Can I cast downloaded content?

If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.

This FAQ was helpful

If I delete a programme can I re-download it?

Yes, as long as the programme is still available on All 4, you can download it as many times as you like.

This FAQ was helpful

How can I update my address?

If you have changed your address and wish to update your profile, please sign in to All4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Pesonal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.

This FAQ was helpful

How can I change my password?

You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.

This FAQ was helpful

How can I tell if I'm logged in?

On the All4.com website

When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.

On the iPhone and iPad app

To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.

On the Android app

To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.

On Smart TVs, Games Consoles and Set Top Boxes

When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.

This FAQ was helpful

Is All 4+ available outside of the UK?

All 4+ is only available to watch within the UK, you will not be able to watch All 4+ from the EU even if you register in the UK before you travel.

This FAQ was helpful

How can I navigate the All 4 Android app if I have a mobility impairment or limited dexterity

The All 4 app allows bluetooth switch access to Android 5.0 and later for mobility impaired users. The All 4 Android app is also developed so that content can be accessed with ease. Android Switch Access works best with the Google Chrome browser. The All 4 android app has been developed so that iconography/buttons are of sufficient size to select.

This FAQ was helpful

I have low vision. Can I resize the text on the screen when using All4.com?

All4.com is a responsive site and can be zoomed up to 200% with no loss of content, this will allow the page to wrap, and resize in line with the screen resolution and size. On a desktop browser to zoom the screen use the Ctrl key and '+' (plus key) or '-' (minus key).

This FAQ was helpful

How can I navigate the All4.com website if I have difficulty using a mouse or keyboard?

All4.com can be navigated using keyboard only and the tab key. Use space or enter to select links or activate controls.

All4.com can be used with switches and Voice Activation software.

Dragon NaturallySpeaking (also known as Dragon or DNS), is a speech recognition software package that allows you to control your computer by voice using verbal commands. It allows the user to speak into a microphone and translate the spoken words into text or browse an internet web page. Dragon Naturally Speaking is used for those with difficulty using a keyboard and/or mouse.

This FAQ was helpful

I am Deaf in one ear, can I adjust my settings on a mobile device to listen to All 4 programmes?

For users that listen via an earpiece on a mobile device, the audio balance can be adjusted or switched to mono from within the accessibility settings.

This FAQ was helpful

I live in the UK/Republic of Ireland but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?

All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.

This FAQ was helpful

If I cancel All 4+, will I be charged?

There are no cancellation fees and you can cancel at any time. If you cancel you can still access All 4+ until the end of your current billing period. If you experience any problems, please visit our Contact Us page or call 0345 073 0017.

This FAQ was helpful

Is All 4 available on LGTVs?

All 4 is not available on the LG 2020 model, but can be accessed on the LG 2021 model or via a number of other devices and platforms, such as Freeview, Roku/Now TV, PS 3/4, Chromecast, Amazon Fire TV, Virgin and Sky.

This FAQ was helpful

Can I change the volume with Google Chromecast?

For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.

This FAQ was helpful

Why can’t I play any content?

A common reason for content not playing on channel4.com is Ad Blockers. Ad Blockers stop our content from playing due to the way our video players are built. Please disable your Ad Blocker to watch our shows.

If you don’t have an ad blocker installed and still can’t play content, please visit our Contact Us page.
 

This FAQ was helpful

How can I change my registration details?

Log in to All4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.

This FAQ was helpful

How can I improve app performance?

If you feel the app is not performing well e.g. it takes a long time to load images and play video, you can make sure your device has sufficient memory by closing all unused apps and rebooting the device.

512 MB RAM (Random Access Memory) is the minimum required memory for All 4 to work on smartphones. You will require 1GB on tablets. However, 1 GB is also recommended to optimise performance on smartphones.

In addition, 20 MB of internal storage is required for caching images on disk. Therefore, if the internal memory is completely full and the app is running it may become very unstable and crash.

This FAQ was helpful

I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

This FAQ was helpful

Will my ISP charge me for using All 4?

Some Internet Service Providers (ISPs) impose limits which could impact the volume of All 4 content you can view. You should check with your ISP if you are unsure about their download limits.

This FAQ was helpful

Are subtitles available on All 4 within Youview?

If you have hearing loss, more recent videos within the All 4 app have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.

This FAQ was helpful

If I disconnect from a cast session can I resume locally?

We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.

This FAQ was helpful

Can I mirror my device using AirPlay and how do I enable?

The All 4 app 8.0+ currently does not support AirPlay or Mirroring.

 

This FAQ was helpful

Why can't I play some videos on my Mac?

You can now access the All 4 service and play all the video clips on a Mac, PC and with Linux operating systems, but you have to use Flash, so you need to have Adobe Flash 12.0.0 or higher installed.

This FAQ was helpful

Why do I have to sign in to use the All 4 app?

To help us to find you shows you’ll love, we need you to sign in to All 4.
You’ll be able to pick up where you left off on any of your devices, add to a watch list and get recommendations suited to your tastes.
This simple sign-in will also ensure that all members of your household are watching shows suitable for their age.
We promise not to spam you with cute cat pics... but we will provide an All 4 just for you.

This FAQ was helpful

Why has my sign up to All 4+ been delayed?

Sometimes it can take a little longer than expected to verify you and set up your details.  You will receive a confirmation email once you can start using All 4+.  

 

This FAQ was helpful

Why does Channel 4 serve adverts on All 4?

All 4’s content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.

Follow the links below to manage ad blockers via your specific browser.

How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?
How do I manage ad blockers on an Internet Explorer browser?

This FAQ was helpful

How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

This FAQ was helpful

Are subtitles available on All 4 within Amazon Fire TV?

If you have hearing loss, more recent videos within the All 4 app have subtitles which can be accessed from within the playback menu and will be indicated with an 'S' Icon.

This FAQ was helpful

Is there any subtitled content available on All4.com?

Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon.

Audio settings can be adjusted via your mobile, tablet or desktop PC settings

This FAQ was helpful

What is the best version of IE to use with the All 4 website?

As All4.com no longer supports the IE9 version of Internet Explorer, in order to receive the best experience of All4.com, please upgrade your browser to the latest version. You can upgrade your browser via the following link http://windows.microsoft.com/en-gb/internet-explorer/download-ie

This FAQ was helpful

How do I use a screen reader on the All 4 player?

The All 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox. 

As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.

Navigating through screens and using the controls:

TAB – cycles forward through screen options and control buttons

SHIFT + TAB - cycles backward through screen options and control buttons

SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).

Please note: For those using the combination of JAWS 17 and IE11, Microsoft is slowly dropping support of Internet Explorer 11 and Adobe Flash will not be supported in web browsers by the end of 2020, so to watch All 4 please use a more recent browser (Chrome, Safari, Microsoft Edge, Firefox). If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

This FAQ was helpful

Why do I get a black screen with audio still playing in the background when I am watching a programme?

The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

This FAQ was helpful

How do I link All 4 to my Google Assistant enabled device?

In order to use All 4 with the Google assistant you must first link your All 4 account with the Google account you use to access the Google Assistant (both on your mobile device or a Google Home device)

To link your All 4 account:
On your mobile device
1.    Open the Google Home App
2.    Tap the navigation menu (3 lines in the top left corner of the app)
3.    Tap More Settings…
4.    Tap Videos and Photos
5.    Find All 4 in the list of available video services and click Link
6.    Fill in your All 4 account details and click Sign In

Your accounts will now be linked and you you can use the Google Assistant with All 4. For more details how this works, please click here. For more info on the Google Assistant, click here

 

This FAQ was helpful

Do I have to be signed in to watch a download?

No, you do not need to be signed in to watch a downloaded programme.

This FAQ was helpful

What have Channel 4 done to make programmes on All 4 easier to understand on All4.com and Mobile apps?

All 4 programmes have content that is short and simple to understand. Content on All 4 website and native iOS/Android apps have information that is broken up into smaller bitesize pieces to ensure that users can digest the information more easily. Wherever possible, content has been presented in a list format, rather than in overly long paragraphs of information; this style of presentation is often easier for users to absorb.

All4.com website has meaningful headings and subheadings that introduces content correctly, which minimises the likelihood of users becoming confused. To achieve this, the headings are relevant to the content they introduce, acronyms and abbreviations have been expanded in their first instance of use on a page, and spacing between paragraphs have been carefully considered in order to aid in readability of the page.

This FAQ was helpful

I receive a Digital Rights (DRM) error (3321), (3307) or (3368). What can I do?

If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.

More information can be found here.

https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html

If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.

This FAQ was helpful

I want to see the mobile data charge message again. How can I do it?

You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.

This FAQ was helpful

I receive a Digitial Rights (DRM) error (3322) or (3346) . What can I do?

This may be fixed by resetting your Flash video licenses.

To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html

Please restart your browser before trying to use All 4 again.

This FAQ was helpful

I am using Google Chrome and get the DRM error 3328, what can I do?

If you receive this error in Chrome, you need to:-

1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.

2. Ensure the tickbox beside "content licenses" is ticked.

3. Untick all other boxes.

4. Click the "clear browsing data" button.

This FAQ was helpful

Do I have to log in every time I visit the All4.com site?

No, but for some activities, like watching programmes on All 4, you will need to log in.

This FAQ was helpful

Will my Network Provider charge me for using All 4 via my Samsung TV?

Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on your device. You should check with your Network Provider if you are unsure about their charges or download limits.

This FAQ was helpful

Is there any subtitled content available on All 4 smart TVs and games consoles?

Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon with your remote control.

Audio settings can be adjusted via your TV /Monitor or PC settings.

This FAQ was helpful

Will Ad-blocking software cause issues when using All4.com?

Some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites.

We currently know of two freeware 'shields' available on both Mac and PC that cause problems:

• Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
• Hotspot Shield (this hides your IP amongst other things, which would cause a problem)

This FAQ was helpful

Is the mobile friendly version of the All4.com website accessible to blind users?

All4.com is accessible using VoiceOver and Talkback on iOS and Android devices, which will allow the content to be read back to the user using audio feedback of links, text and other functional items.

Browsing in context means using VoiceOver or Talkback to browse the entire page, giving you access to the text and all other items, such as links, headings and form fields, which are present on the page. Using one finger to swipe left and right will allow you to browse the previous item on the page, respectively.

Tapping an item once or using a single tap gesture will shift focus to your chosen item and tapping again or using the double tap gesture will open your selected item.

It is also possible to browse the All4.com site out of context with an iOS device, with Voiceover switched on, using the Rotor. This allows users to browse the page in terms of different elements such as browsing a list of links, headings and form controls. To use the rotor, take the following steps;

1. Place two fingers on the screen;
2. Move your fingers in a circular movement left or right to select a list of headings, links, form controls or other elements which may be present on the page;
3. Use one finger to swipe up towards the speaker or down towards the home button to browse the previous or next item in the list, respectively.

To navigate out of context using TalkBack on an Android device swipe up or down with one finger to navigate through the navigation options. When you have reached to option you require, such as headings, then swipe left and right to navigate through the page via the headings.

The screen can also be zoomed on the mobile website using pinch and zoom gesture but not when using the native mobile app, due to the way content has been developed. It is possible to use the built-in zoom feature on certain mobile devices that have this accessibility support. Some devices have magnifiers built in to the accessibility settings that can be used with the app.

Content is audio described and Channel 4 are working to increase the number of programs available with audio description, which will allow visually impaired users a more descriptive experience of programmes on demand.

This FAQ was helpful

Is All 4+ available on all platforms and devices?

All 4+ is currently available on all platforms and devices including  www.channel4.com on desktops and laptops, as well as Amazon Fire, TVOS (Apple TV) and Youview.

For a list of devices that All 4 is available on click here.

This FAQ was helpful

Why does my Watch Live playback keep buffering?

Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)

This FAQ was helpful

If I download a programme, how long do I have to watch it?

Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.

This FAQ was helpful

Can I pre-book a programme to download?

At this time it is not possible to series link downloads.

This FAQ was helpful

Do programmes on All 4 include advertising?

Programmes on All 4 are streamed with advertising before and during the show.

This FAQ was helpful

Are subtitles available on All 4?

Subtitled content be found across our platforms. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display.

Subtitles are currently supported on the All4.com website, the iPhone/iPad app (for streaming), a number of Android mobile and tablet apps (for downloads and streaming), YouView, PS4, Amazon Fire, Freeview Play, Samsung devices and on our content available on Sky.

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast.

This FAQ was helpful

Who regulates All 4?

As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]

This FAQ was helpful

How do I manage my All 4+ account?

If you need to manage or change your subscription please visit the below links depending on which device you signed up on:

Channel4.com - https://www.channel4.com/plus/settings-subscriptions

iOS/Apple - https://apps.apple.com/account/subscriptions 

This FAQ was helpful

What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

This FAQ was helpful

How many programmes can I download?

You can download as many programmes as you like as long as you have enough storage space on your device.

This FAQ was helpful

Can I sign in if I am using a shared computer?

Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.

This FAQ was helpful

Can I download programmes when I am outside the UK?

No, you can only download an available programme whilst in the UK. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it, in order to re-start the download.

This FAQ was helpful

Can I download to my SD Card on my Android device?

Great news; we now allow you to download to SD card. In order to take advantage of this feature you need to be on app version 6.4.13 or above, and you will need to toggle this ON within the settings in the app. You will then have to set the storage from “internal” to “external” and ensure that there is sufficient space available on the SD card to be able to take advantage of this feature.

This FAQ was helpful

How can I edit my date of birth?

If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact

This FAQ was helpful

I've forgotten my PIN. How can I reset this?

Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

This FAQ was helpful

How do I sign in to the All 4 app on YouView?

To use the All 4 App

1. Select the All 4 app from Freeview TV home page
2. Sign in to your channel 4 account using the on-screen keyboard
3. Use the cursor/navigation keys (circular main button) to navigate within the menu.
4. Use the select button to play programs.

This FAQ was helpful

How much does All 4+ cost?

After the initial 14 day free trial, All 4+ costs just £3.99 a month. There is an annual plan available via the iOS App, which costs £39.99.

This FAQ was helpful

Is there any sign language available on All 4?

Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)

This FAQ was helpful

Is All 4 the UK’s biggest free streaming service?

Yes, it is. Every month we review the catalogue data from an independent analytics company, Ampere Analysis, showing estimated volumes of content, in hours, available on the main broadcaster video-on-demand platforms in the UK. Below we’ve listed the hours of content available on these free streaming services during January 2021:

All 4: 14.9k hours

BBC iPlayer: 11.8k hours

My5: 6.1k hours

ITV Hub: 4.5k hours

UKTV Play: 4.1k hours

This FAQ was helpful

I live in the Republic of Ireland; can I use the download service?

Yes, you can download programmes if you live in the Republic of Ireland

This FAQ was helpful

Can I download more than one programme at a time?

You can add as many items to your Queue as you like, but you can only download one programme at a time. Once a programme has completed downloading, the next item in the Queue will commence downloading.

This FAQ was helpful

How can I disable mobile data streaming?

There is no longer a setting to disable streaming by mobile data. Note: a user can also download over data now.

This FAQ was helpful

I've forgotten my PIN. How can I reset this on iPhone/iPad?

You can reset your PIN by selecting Parental Controls in settings, Forgotten My Pin and then providing the answer to your security question.

If you cannot remember your security question, please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

This FAQ was helpful

Where can I find out what is downloading? (Queue)

To check whether your downloads have finished on Android devices, you should visit the Downloads > Queue page.

On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded. 

This FAQ was helpful

How do I find the All 4 app on my Now TV/Roku device?

If you have not already downloaded the All 4 app:

• Go to the Roku Channel Store from the home screen
• Find the All 4 channel in the Film and TV genre
• Select Add Channel
• To immediately launch, select Go to Channel
• This will download the channel to the My Channels area on your home screen

This FAQ was helpful

How do I sign in to the All 4 app Amazon Fire TV?

To use the All 4 App

1. Select the All 4 app from Freeview TV home page
2. Sign in to your channel 4 account using the on-screen keyboard
3. Use the cursor/navigation keys (circular main button) to navigate within the menu.
4. Use the select button to play programs.

This FAQ was helpful

How do I sign out of the All4.com website?

Select 'My 4' in the top navigation bar and click on the 'sign out' option. This will immediately sign you out of the All4.com website.

This FAQ was helpful

How do I update the All 4 app on iPad or iPhone?

To update your app go to the iTunes App Store and search for 'All 4', then click on the 'Update' button and enter your iTunes Apple ID password if required.

This FAQ was helpful

Why don't all programmes have subtitles?

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.

This FAQ was helpful

Does All 4 work on Amazon Fire or Kindle?

All 4 is available on a range of devices, including 2014 Amazon Fire HD 6”, Fire HD 7” and Fire HDX 8.9 on Fire OS 4.5.3. For 2013 Kindle Fire HDX 7” and Fire 8.9”, please ensure that you have Fire OS 4.5.3 installed to enable downloads and for a better playback experience.

This FAQ was helpful

How do I get subtitles on the All4.com website?

Click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that no subtitles are available for that programme.

For the best subtitle experience on All4.com with live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) please see our recommended browsers for more details.

 

 

 

This FAQ was helpful

I am having problems logging in to All 4. What should I do?

Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.

This FAQ was helpful

How do I download an All 4 show on my iPad or iPhone?

See here for a step-by step guide

This FAQ was helpful

What have Channel 4 done to make using All 4 easier on All4.com and native android and iOS mobile apps?

Channel 4 have created an simpler experience, designed to better enable users with Learning disabilities and other conditions such as dementia or short-term memory to more easily understand and navigate the content across All 4 devices. 

To achieve this, Channel 4 have created links that are clear, ensuring they stand out and are easily interpreted. Text is larger than normal on headings, in order to provide an easier navigational experience. Additionally, iconography has been used to further aid easy recognition of certain key features. Imagery has also been provided in relation to programmes in order to enable users to more easily identify particular programmes and/or channels that they may view on a regular basis. 

This FAQ was helpful

I disabled mobile data but I can still browse the app, why?

Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device settings.

This FAQ was helpful

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

This FAQ was helpful

My device won't let me download, and says there are space issues, how can I fix this?

Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.

This FAQ was helpful

I am using Google Chrome and get the DRM error 3364 or 3370, what can I do?

If you receive this error in Chrome you need to:

1. In Chrome browser, copy and paste chrome://settings/content into the address bar.

2. Scroll down to the Protected Content Section.

3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.

4. Click Done.

This FAQ was helpful

I am using Internet Explorer 8 and get the DRM error 3300, what can I do?

Where possible, please install the latest version of Internet Explorer.

If you are using Windows XP, please install Google Chrome or Opera as Microsoft is due to end official support for Internet Explorer 8 on Windows XP.

This FAQ was helpful

Where can I find out more about Google Chromecast?

For more information provided by Google, visit the Google Chromecast help page and FAQs https://support.google.com/chromecast/

Channel 4 is not responsible for the content of third party sites.

This FAQ was helpful

I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

This FAQ was helpful

Is Alexa voice control supported on All 4 app on Amazon Fire TV?

Alexa Voice Control is not currently supported within the All 4 app

This FAQ was helpful

Do you support AirPlay and TV-Out (HDMI) for the All 4 app on iPhone and iPad?

The All 4 app 8.0+ currently does not support AirPlay or HDMI output.

This FAQ was helpful

Why isn’t All 4 or Channel 4HD available on Freesat?

As of Thursday 22nd February 2018 Channel 4HD and All 4 were removed from the Freesat platform.  All of Channel 4’s other services; including the standard definition version of Channel 4 remain available.

The availability of Channel 4HD on other platforms is unaffected: Channel 4HD remains available on Freeview, YouView, Sky and Virgin Media.

In the meantime, our other channels on Freesat remain unaffected and continue to be available.

This FAQ was helpful

Is there any audio described content on All4.com website?

Audio description is currently available on some content on the All4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on All 4.

This FAQ was helpful

What version of the Android operating system is required to operate All 4?

All 4 is available for download if your device is running the Android operating system 5.0 and above. If you are on an operating system below this (i.e. 4.4 or below), you will not be able to download the app. If you are on operating system 4.4 or below and already have the app, please note that this version of the app is not supported and will not function properly. We encourage these users to upgrade their version of Android in order to get the best possible experience.

This FAQ was helpful

What is DRM and what DRM solution does All 4 use?

DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment.

This FAQ was helpful

Is there any audio described content on All 4 mobile or tablet devices?

Audio description is currently available on some content on the Android app, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description.

iPhone and iPad now support AD on streaming content. Where available, there will be an AD button displayed on the player.

This FAQ was helpful

How do I navigate using keyboard or switch access on the All 4 website?

When navigating through the menus and programs, there is a highly visible focus indicator present on screen which will help many keyboard only or switch users when moving to selectable elements such as links or buttons. This colour change should also be visible for mouse users, where you will see a visual change when moving your mouse cursor over a selectable element.

This FAQ was helpful

I keep getting the mobile data charge message, how can I stop it from appearing?

If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)

On iPhone and iPad, this message will only be shown on the first launch after installing.

This FAQ was helpful

I am using Google Chrome and video is cropped in fullscreen on channel4.com, what can I do?

If you have the Developer Tools or Downloads panels open then please close these. These cause issues with the display of fullscreen video on channel4.com.

This FAQ was helpful

What happens when the download expires?

All 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days.

This FAQ was helpful

Why am I still seeing display adverts?

All 4+ will only exclude adverts shown within the on demand video player (with the exception of our Watch Live service) and does not extend to display adverts on the website.

This FAQ was helpful

Will you install any programmes on my computer?

No programmes are installed on your machine when you use All 4, although you might need to upgrade your existing software. For information on the minimum operating requirements see What are the minimum operating requirements to watch on All 4?,

This FAQ was helpful

Do I have to be connected to the internet to download?

On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.

This FAQ was helpful

How do I disable mobile data downloading on iPad/iPhone?

You can can disable downloading over mobile data by going to the All 4 application settings in iOS settings and disabling the mobile data option.

This FAQ was helpful

What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

This FAQ was helpful

How do I remove a programme from my iPhone or iPad device?

Delete by swiping left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.

This FAQ was helpful

What accessibility tools are available on Amazon Fire TV?

Amazon Fire TV has some built in accessibility tools that may be used with the All 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page

This FAQ was helpful

What assistance is available to visually impaired users on Amazon Fire TV?

Amazon Fire TV consists of a VoiceView Screen reader, which offers limited support within the app for users with visual impairments. Screen Magnification can also be enabled to zoom in on specific sections of the screen. There is also a high contrast setting, but this does not currently work with the All 4 app.

There is currently a highly visible focus highlighting mechanism within the All 4 app, Amazon screen magnification can be used within the app to increase the size of text and images if needed.

This FAQ was helpful

How do I manage ad blockers on a Google Chrome browser?

If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’

With the ad blocker software disabled, you’ll be able to watch All 4 programmes on your Google Chrome browser.

This FAQ was helpful

How do I manage ad blockers on a Firefox browser?

If an ad blocker has been installed on Firefox, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu select ‘Disable on channel4.com’

This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Firefox browser.

This FAQ was helpful

How do I manage ad blockers on an Internet Explorer browser?

If an ad blocker has been installed on Internet Explorer you will first need to enable the Status bar to access the ad blocker icon.

Follow these simple steps:
1. Right click on the browser toolbar at the top of the page
2. Select ‘Status bar’ so it is enabled
3. A toolbar will appear at the bottom of the page with an icon displayed for the ad blocker software.
4. Click on this icon.
5. From the menu select ‘Disable on www.channel4.com'

This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Internet Explorer browser.

This FAQ was helpful

I'm on mobile data and in a qualifying geographical location, but it doesn't let me play, why?

Check your ‘All 4 App settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.

This FAQ was helpful

I am being warned I am using an Ad Blocker but I don't have one, what do I do?

While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.

Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.

To use All 4 and to access the All4.com website, please ensure that 'channel4.com' is on the allowed list in any of these tools.

This FAQ was helpful

I have difficulty distinguishing colours on websites. Is there any help available?

All of the colour contrast combinations used on the All4.com website have been used with the intention to meet WCAG2 AA standard, ensuring that contrast is of a sufficient standard. However, if you find that there are areas that you are having difficulty when viewing All4.com on Internet Explorer, users can adjust the screen contrast by using 'high contrast' mode on a windows PC. This can be selected using the shift, Alt key, and 'Print Screen' (PrtScn) pressed together at the same time. Other browsers such as Chrome and Firefox have extensions and add-ons available to switch to high contrast mode. This will invert the screen, to provide a darker background and more vivid text display for users who experience low to medium visual problems.

This FAQ was helpful

How do I set up a PIN just on 18 rated content?

For the All4.com website

Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.

For iPhone and iPad and Android apps

Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.

For Smart TVs, Streaming Devices & Games Consoles

Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN

For YouView

Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes

This FAQ was helpful

Is the website accessible to blind or low vision users?

All4.com is currently compatible with JAWS, NVDA and VoiceOver Screen reading software, and works with current screen magnification applications such as Zoomtext or Supernova. This allows the screen to be magnified beyond the usual browser zoom sizes, up to 64x the actual size of text on screen. These software programmes can also assist users with the aid of audio feedback when tabbed-to or using the mouse on links/buttons on the page.

This FAQ was helpful

Why am I seeing or hearing a personalised advert?

If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.

This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.

You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data

This FAQ was helpful

How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.

Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.

PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.

This FAQ was helpful

What are the accessibility options with Google Cast?

It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Cast. You will need to disconnect from Google Cast and watch locally on your computer or mobile, if supported.

This FAQ was helpful

Is Audio Description (AD) available to users on YouView?

Audio Description is not currently available within the All 4 YouView App but is available on some content at All4.com.

This FAQ was helpful

When I am streaming, why is the content blocky or pixilated?

In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.

This FAQ was helpful

Why aren't some of your US programmes available to download?

All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

This FAQ was helpful

Why am I experiencing audio only playback when using AirPlay?

The All 4 app 8.0+ currently does not support AirPlay or Mirroring.

 

This FAQ was helpful

How do I start using an HDMI Connection?

The All 4 app 8.0+ currently does not support HDMI output.

 

This FAQ was helpful

Why is my HDMI connection not working?

The All 4 app 8.0+ currently does not support HDMI output.

 

This FAQ was helpful

Why is AirPlay not working?

The All 4 app 8.0+ currently does not support AirPlay or Mirroring.

 

This FAQ was helpful

Why is the AirPlay icon not appearing in the playback controls?

The All 4 app 8.0+ currently does not support AirPlay or Mirroring.

 

This FAQ was helpful

If I pause a download, how do I restart?

If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.

You can no longer pause a download on iPhone or iPad.

This FAQ was helpful

Why does video playback suddenly stop working on my Android device?

If you find that you are suddenly unable to playout video, this might be due to other applications using the same resources in your phone.  You might be able to watch content again by closing any other open apps and/or rebooting your device.

This FAQ was helpful

What programmes are available to download?

We have tried to make as much of our content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

This FAQ was helpful

Is Audio Description (AD) available to users on Amazon Fire TV?

Audio Description is not currently available within the All 4 app on Amazon Fire TV but is available on some content on All4.com [link http://www.channel4.com/programmes/categories/audio-described] and supported on the Android app.

This FAQ was helpful

How do I get a refund?

To discuss a refund you can get in touch with our team via the Contact Us page, who will look into your request. Or call us on 0345 073 0017.
 

This FAQ was helpful

Are subtitles available for Deaf users on an iOS mobile or tablet device?

For users who have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 's' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. iOS subtitles will not currently work if there are no subtitles present on the video. Subtitles styles can be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.

For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.

This FAQ was helpful

Why do you need my date of birth when I register?

The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served. It's also used to make our advertising more relevant to you.

This FAQ was helpful

Why am I no longer seeing new application updates on my Android device?

Unfortunately All 4 no longer supports Android devices on operating systems below Android 5.0 and are therefore unable to provide updates for users on these devices.

This FAQ was helpful

Are subtitles available on the Android native app?

If you have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. Google subtitles will not currently work if there are no subtitles present on the video. Subtitles cannot be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.

This FAQ was helpful

Will I be charged to stream over mobile data?

All 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

This FAQ was helpful

I get a 'Connectivity, enable/exit' message, why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 App settings. This needs to be enabled for successful streaming.

This FAQ was helpful

Which version of Apple TV do you support?

The All 4 Apple TV app is available for Apple TV 4th Generation tvOS 12.0+ or above. To find out how to check and upgrade your Apple TV version, please visit Apple Support.

This FAQ was helpful

What platforms currently support subtitles?

Subtitles are currently supported on the All4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, Amazon Fire and Freeview Play.

This FAQ was helpful

How do I set up and use Talkback on an Android mobile phone?

TalkBack screen reader gives you spoken feedback and notifications. Each manufacturer may have different shortcuts when enabling TalkBack for visually impaired users. Also, on newer Samsung devices this may be known as Voice Assistant. Check on the phone manufacturer web pages for instructions on specific instructions, as this may vary depending on manufacturer type and version.

Turn on TalkBack in your device Settings

The steps below require sighted assistance in order to enable TalkBack within your Android device.

Open your device's Settings app. Open Accessibility, then TalkBack. Turn on TalkBack. In the confirmation dialog, tap OK.

You can also enable TalkBack when you turn on your Android device for the very first time. Again, you can check with your phone manufacturer on how to do this. On many devices you can also enable TalkBack by holding down the two volume controls.

This FAQ was helpful

How do I remove a programme from my Android device?

In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.

This FAQ was helpful

Are subtitles available for Deaf users on an Android mobile or tablet device?

When content has subtitles available, they will have an 'S' icon present in the playback menu. Subtitles can be activated from the playback menu by selecting the icon or from within accessibility settings within your device. Android users cannot currently customise the appearance of subtitles.

This FAQ was helpful

How do I close or delete my account?

To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.com website, click on 'My 4' in the top navigation bar. Select the 'Account settings' and click on 'Close Your account' tab.

Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account.

This FAQ was helpful

Why do you need my payment details for the free trial?

We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel All 4+ before your free trial is due to end and you will not be charged.

 

This FAQ was helpful

What does 'streaming over mobile data' mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

This FAQ was helpful

What platforms currently support audio description?

Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.

We are looking to roll this service out on to more of our platforms as soon as possible.

This FAQ was helpful

What assistance is available to visually impaired users on YouView?

There are specific accessibility features built into YouView platform which may be helpful for many users with visual impairments. However, not all YouView Accessibility settings currently work within the app. The app does have a high contrast style, which is supported and has highly visible focus highlighting when navigating the content. These features are very well supported for users when viewing programmes on the All 4 big screen app on a TV. Unfortunately, the 'Zoom' function on YouView does not currently work once the app has been selected. Some televisions may enable users to increase the size of the screen. So please check your manufacturer's instructions for details.

This FAQ was helpful

Where is my verification email?

If you haven’t received your verification email after 5 minutes check your junk/spam folders, as occasionally our emails end up in there. If the email is not in your junk/spam folder you can resend the verification email using the button on the ‘Check your email’ page.  If you still are unable to find the verification email please go to our Contact Us page.

 

This FAQ was helpful

My address is not in your list, what do I do?

We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help

This FAQ was helpful

What is the difference between Wi-Fi and mobile data?

Wi-Fi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.

This FAQ was helpful

What assistance is available to visually impaired users on an iOS mobile device?

For users who have visual impairments, VoiceOver will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

This FAQ was helpful

What assistance is available to visually impaired users on an Android mobile device?

For users with visual impairments, Talkback will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

Audio description is not currently available on the mobile app.

This FAQ was helpful

How do I disable a PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

 

All4.com website

Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

 

All 4 iPhone and iPad apps

Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

 

All 4 Android apps

Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

 

TVs, Consoles and Set Top Boxes

Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

This FAQ was helpful

Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

This FAQ was helpful

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

This FAQ was helpful

Why are some episodes displayed with expiry days and some not?

Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.

This FAQ was helpful

What is a rooted device?

A rooted device is a device that has been altered to allow control of the device's entire operating system, giving you admin access to the device. This essentially allows you to access apps’ internal caches/databases, remove ‘system level’ app installations (such as apps installed by mobile phone carriers, and gives additional system settings.

For security reasons, and to protect the rights of our content partners, All 4 is not supported on rooted Android devices.

This FAQ was helpful

I've forgotten my password. What should I do?

On the All4.com website

Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On the iPhone and iPad app

Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders

On the Android app

Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On Smart TVs, Games Consoles and Set Top Boxes

To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

This FAQ was helpful

How do I set up and use VoiceOver on an iPhone?

VoiceOver is a free screen reading software package which is built-in to iOS devices including IPad, IPhone, IPod touch and apple TV. It is designed to assist people with little or no sight to navigate the content of the screen. Setting up VoiceOver on an IOS device

Take the following steps to activate VoiceOver on your apple device;

1. Go to settings;
2. Choose general settings;
3. Then choose Accessibility settings;
Select VoiceOver and tap the screen to Switch VoiceOver on. Note: it is possible to activate VoiceOver by using Siri by pressing the home button and giving the instruction 'Switch VoiceOver on'.

When VoiceOver has been switched on, it is possible to make changes to the speed of VoiceOver. This can be done by taking the following steps;

1. Choose rate
2. Swipe up towards the speaker or downwards towards the home screen to change the rate of VoiceOver. You will hear the information in the form of percentages for example, 60 per cent.

This FAQ was helpful

How do I change the age level that the PIN is applied to?

For channel4.com

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.

For iPhone and iPad and Android apps

Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm

For Smart TVs, Streaming Devices & Games Consoles

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.

For You View

Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.

This FAQ was helpful

Do I need to enable Javascript on channel4.com and if so, how do I do that?

Yes, you need Javascript enabled for All 4.

To enable JavaScript in IE go to:

• Tools, Internet Options in the menu bar of Internet Explorer.
• Click on the Security tab - Make sure the Internet zone is highlighted
• Click on Custom Level to bring up your Security Settings
• Scroll down the list for the Active scripting option
• Make sure that Enabled is selected
• Click OK to close the Security Settings window
• Click OK to close the Internet Options window

To enable JavaScript in Firefox (PC):

• Open Firefox.
• On the Tools menu, click Options.
• Click on the Content icon.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK

To enable JavaScript in Firefox (MAC):

• Select Preferences from the Firefox menu.
• In the pop-up window, click the Content icon.
• Check the Enable JavaScript check box.
• Close the window.

To enable JavaScript in Safari (MAC):

• Select Preferences from the Safari menu.
• Click Security.
• Check Enable JavaScript.
• Close the window.
• Click Reload.

To enable JavaScript in Google Chrome (PC):

• Right click Google Chrome's shortcut icon and choose Properties.
• In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.

This FAQ was helpful

Not found the answer you were looking for?