Help with All 4
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.
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To view a programme with subtitles, click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles available for that programme.
For the best experience we recommend using one of the following browsers:
- Google Chrome (latest version)
- Microsoft Edge (latest version)
All 4 is committed to continuing to extend accessibility where possible, but there are known issues with subtitles for live television on both Safari and Firefox where the subtitle position is inconsistent. We therefore recommend using one of the above browsers for the best viewing experience.
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This is due to Adobe Flash no longer being supported, and Microsoft now dropping support of Internet Explorer 11.
We would strongly suggest you update to one of the following browsers:
- Google Chrome
- Firefox
- Microsoft Edge
- Safari
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Amazon Fire TV has some built in accessibility tools that may be used with the All 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page
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Alexa Voice Control is not currently supported within the All 4 app
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To use the All 4 App
- Select the All 4 app from Freeview TV home page
- Sign in to your channel 4 account using the on-screen keyboard
- Use the cursor/navigation keys (circular main button) to navigate within the menu.
- Use the select button to play programs.
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To use the All 4 App
- Select the All 4 app from Freeview TV home page
- Sign in to your channel 4 account using the on-screen keyboard
- Use the cursor/navigation keys (circular main button) to navigate within the menu.
- Use the select button to play programs.
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iOS devices have a number of built in accessibility features within the settings menu. To access these settings, go to settings, general and select accessibility.
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It is not currently possible to view a video in the browser using the main All4.com site, as currently, this will force a user to view a programme using the All 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'All 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the All4.com app.
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Android devices have a number of built in accessibility features within the settings menu. To access these settings, go to the settings area and select accessibility.
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