Help with All 4

Related FAQ results

How is advertising restricted to ensure children and young people do not view unsuitable adverts?

Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
 
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access

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Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

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What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

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What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.

Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.

PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN. 

The Parental PIN restricts access to rated programme content. For advertising content please read https://www.channel4.com/4viewers/faqs/all-4/how-advertising-restricted-ensure-children-and-young-people-do-not-view

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Who regulates All 4?

As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]

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