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How is advertising restricted to ensure children and young people do not view unsuitable adverts?

Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
 
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access

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How do I set up a PIN just on 18 rated content?

For the All4.com website

Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.

For iPhone and iPad and Android apps

Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.

For Smart TVs, Streaming Devices & Games Consoles

Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN

For YouView

Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes

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How do I disable a PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

 

All4.com website

Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

 

All 4 iPhone and iPad apps

Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

 

All 4 Android apps

Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

 

TVs, Consoles and Set Top Boxes

Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.

Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.

PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN. 

The Parental PIN restricts access to rated programme content. For advertising content please read https://www.channel4.com/4viewers/faqs/all-4/how-advertising-restricted-ensure-children-and-young-people-do-not-view

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I've forgotten my PIN. How can I reset this?

Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

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How do I change the age level that the PIN is applied to?

For channel4.com

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.

For iPhone and iPad and Android apps

Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm

For Smart TVs, Streaming Devices & Games Consoles

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.

For You View

Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.

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