Help and information about Channel 4 websites
Search FAQs about our websites, excluding All 4.
For information about All 4, please visit our All 4 FAQs
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Related FAQ results
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Go to www.boxplus.com in any browser.
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For legal reasons, the Watch Live service is only available to residents of the United Kingdom.
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The Player is available on 4music.com. Just go to the homepage and click on the Watch Now button. This will take you to the Watch Now page. Click on the play button in the centre of the screen to start streaming the 4Music channel, or to select another channel.
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You can access and download our games from our dedicated site - CLICK HERE
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If you mouse-over the player you’ll find a social sharing button in the bottom right hand corner of the window. Clicking this button will bring up the option to share on Facebook, Twitter, Tumblr and Google+. You’ll need to log-in to your social network if you aren’t already.
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This means you don’t have a fast enough Internet connection to view the live video stream.
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No, to watch full-length programmes via the All 4 service or video clips, you have to use Flash and therefore you need Adobe Flash 9.0.11.5 or higher.
For All 4 and some of our other video clip content, you need to use Windows Media Player. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc.), please set Windows Media Player as your default media player to avoid problems accessing this content.
To make Windows Media Player the default media player:
- Open up the Windows Media Player application. Click on Tools Options.
- Click on the "File Types" tab. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
- Click "Apply" and then "Ok
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Log in to the site and select the 'Manage Account' link at the top of the page. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname and your display name. Finally, once you have made all your changes, select the Save button.
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We've a dedicated site for all things Rio. Click here to go to the page where you'll find videos, news and the countdown!
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The registration page may not load or work correctly if your browser does not accept cookies or your browser is in ‘Private’ or ‘Incognito’ browsing mode.
For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies
The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers
• Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
• Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
• Chrome on all devices - https://support.google.com/chrome/answer/95464
• Firefox for Windows, Mac and Linux - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
• Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
• Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge -
Yes, you will need to be registered to use the Watch Live service. You can register here
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Using the coloured progress bar on the EPG you can see how long the current show has been running and how long is left.
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All our games or apps are available from either the Amazon App Store, Apple Store or Google Play
(Channel 4 is not responsible for Third Party sites)
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After you have requested a password reset we will email you a link to a page where you can reset your password.
Please ensure that you open this link in a browser which accepts cookies and is not in ‘Private’ or ‘Incognito’ browsing mode.
If your browser has cookies disable or is in ‘Private’ or ‘Incognito’ mode the page will not load.
Cookies are required on this page to identify the correct account and to ensure only the person with the password reset email link can make this change.
For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies
The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers
• Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
• Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
• Chrome on all devices - https://support.google.com/chrome/answer/95464
• Firefox for Windows, Mac and Linux - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
• Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
• Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
• Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge -
BOX TV MEDIA PLAYER - COOKIES STATEMENT
About us
Welcome to the Box TV Media Player. The Box TV Media Player is made available to you by Box Television Limited, a company incorporated and registered in England and Wales (company number: 02643552) whose registered office is at 124 Horseferry Road, London, SW1P 2TX, and whose postal address is Francis House, 11 Francis Street, London, SW1P 1DE.
This Cookies Statement applies to all users of our Box TV Media Player. We explain what we mean by our “Box TV Media Player” in our Terms of Use - you should read this Terms of Use before using the Box TV Media Player. This Cookies Statement informs you about any cookies that our Box TV Media Player uses and how to change your cookie settings.
What are cookies?
We may, through the Box TV Media Player, collect information about your computer, mobile browsing device and general internet usage by using a cookie file which is stored on your device’s hard drive. "Cookies" are pieces of information that is transferred to your hard drive to store and sometimes track information about you. You can think of cookies as providing a "memory" for the Box TV Media Player, enabling it to recognise a user and respond appropriately.
If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: www.cookiecentral.com.
For further legal information about privacy issues generally, you may find these links useful: Data Protection Act 1998 and The Information Commissioner's Office.
How to control and delete cookies
The Box TV Media Player will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the Box TV Media Player, or any other website, you can do this through your browser settings. This link should tell you how to restrict or block cookies: http://www.allaboutcookies.org/. Please be aware that turning cookies off can affect your web browsing experience and restrict you from certain functions of websites.
If you continue to use the Box TV Media Player you agree to our use of cookies.
Cookies used by the Box TV Media Player
Cookie
Name
Purpose
More Information
SSMPlayer
iD
Tracking unique users
None
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Yes, you must have a valid TV licence to watch programmes on the Watch Live service.
To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071 or visit http://www.tvlicensing.co.uk/.
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We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.
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Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
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Please click on the Contact Us button, select which website and send us the full URL (link) and we will endeavour to fix the problem as a matter of urgency.
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To find out more about our games or submit one of your own – CLICK HERE to contact All 4 Games.
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The player is best experienced in full-screen. If you mouse-over the player you’ll find the ‘full-screen’ control in the bottom right hand corner of the window. To return to the normal view click the same button again or press the escape (esc) button on your keyboard
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The reviewer can only review complaints where you are directly affected either because you believe you have been treated unfairly and/or your privacy has been infringed – see Online Reviewer Procedural Rules and Online Complaints Code
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Please drop us a line using the Contact Us webform, indicating what mistake you've spotted and supply the full url (web address) of the page that contained the error and we'll get it fixed as a matter of urgency.
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Channel 4's revenues are solely generated through advertising and this model is replicated on these platforms: Online and Video On Demand (VOD). Subsequently there are a number of exciting advertising opportunities that are available to Advertising Agencies and Clients alike. Find out more at Channel 4 Sales.
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For rights reasons, the service is only available in the UK and Ireland (including the Channel Islands and the Isle of Man).
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From time to time we may not have the appropriate rights to stream certain shows online. An on-screen message will tell you when the transmission will resume. Why not try one of our other music channels while you wait?
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Yes there are T&Cs and they can be found here: terms and conditions
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If you have an Apple device that supports Airplay (iPhone, iPad, or a newer iMac), and an Apple TV then you can stream the channels to your TV. You’ll need to make sure your Apple TV and device are connected to the same network, then press the output selection button that appears on the video player and select your Apple TV.
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Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.
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No, this is a live streaming service only.
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Hovering over the player with your mouse brings up the EPG for the currently selected channel. This guide shows you what’s currently on and allows you to scroll through the day (by clicking the forward and back arrows).
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The main destination to watch full-length programmes on channel4.com is via All 4. A list of all the shows that have full length All 4 video can be found by clicking HERE You can also find lots of other video on channel4.com, Channel 4 News, and E4.com.
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No, but for some activities, like watching programmes on All 4, you will need to log in.
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It’s normal for the video to buffer for a short time before playing and on changing channel.
However, if the video continues to buffer for a long time the most likely cause is that your Internet connection isn’t fast enough, or you have an intermittent connection. This can sometimes occur if you are using a shared Internet connection and somebody else is using it at the same time. Another common reason is that you’re using a mobile data connection. But of course your Internet connection may just not be fast enough, in which case you should talk to your ISP.
Check your Internet connection speed by using a speed test site such as www.speedtest.net (we take no responsibility for third party websites). We recommend a minimum speed of 2 Mb/s, but the service will still function at lower bandwidths, albeit with reduced video quality. However, once the available bandwidth drops below about 700 Kb/s the player is unlikely to work at all.
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Hovering over the Flash player with your mouse brings up the Electronic Programme Guide (EPG) for the currently selected channel. You can start streaming a channel by double-clicking on one of the tabs. Alternatively you can single-click a tab to see what’s on, and then click the Watch Now button to start streaming.
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All our apps are available to download via itunes, googleplay or amazon. Or you can find the links on our apps page HERE
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4Talent is the gateway to all Channel 4's, talent initiatives helping creative people across TV, comedy, film, documentary, new media and radio find their way through the industry mire, develop their careers and realise their potential in multi-platform media. Online, 4Talent showcases both emerging talent and established professionals via text, video and audio features that provide details of the varied - and often unconventional - routes into the industry, alongside inspiration, guidance and opportunities for aspiring creatives to get their foot onto or advance up their personal career ladder.
Full details of all Channel 4's talent development schemes are also available on the site. On the ground, 4Talent boasts a dedicated team of editors and producers based in London, Birmingham, Scotland and Northern Ireland, offering opportunities for emerging talent around the country to take part in workshops, masterclasses, seminars and showcasing events that are free to attend and fully inclusive. -
PIN Protected Content
In order to help you control access to the content on film4productions.com, we have provided a PIN (Personal Identification Number) system. This will enable you to set a PIN to prevent anyone viewing the content you choose to restrict access to. You may find this helpful to ensure children and younger viewers in your household can only view content that is appropriate for them.
film4productions.com is part of Channel 4 who is a member of the UK Council for Child Internet Safety.
Please note Film4 Productions Parental Controls are separate to those that may have been set on other Channel 4 websites/apps. For example, if you have set up PIN protection for content on all4.com, this will not be recognised by film4productions.com and a new PIN will need to be set up specifically for content on film4productions.com.
How do I set a parental control PIN on film4productions.com?
You can enable your Parental PIN via the Parental Controls page, accessed by clicking on the ‘Parental Controls’ option in the film4productions.com navigation. Or at the point of play when a video has displayed a Guidance warning and the link to ‘Turn on Parental Controls’.
From the navigation, click ‘Parental Controls’ to go to the Parental Control page. Input a 4-digit PIN and select ‘Turn on Parental Controls’.
From the video player, Input a 4-digit PIN and select ‘Turn on Parental Controls’.
Your PIN can be set at one of two levels: All rated content (16+ years of age only) or 18 rated content only (18+ years of age only)
You will be asked to confirm you have read the Terms of Use.
All rated content (16 and 18)
If you choose to set it for All rated content (16+), then anyone wishing to view content suitable only for users over 16 years of age will need the PIN.
At 18
If you choose to set it at 18 rated content (18+), then anyone wishing to view content suitable only for users over 18 years of age will need the PIN.
Your PIN will be required in order to view rated content each time you log on to film4productions.com but only once per session.
If you share your PIN with, or allow your PIN to be accessed by, anyone else and it is entered by them, then all content on film4productions.com will be accessible, including 18 rated content suitable only for adults. Please keep your PIN secure.
What if I forget my PIN?
If you ever forget your PIN, you will be able to contact 4Viewers via the Contact Us form to have it reset.
How do I disable the Parental control PIN on film4productions.com?
You can disable your Parental PIN via the Parental Controls page accessed by clicking on the ‘Parental Controls’ option in the film4productions.com navigation. Or at the point of play when a video has displayed the PIN entry boxes with the option to ‘Disable Parental Controls’.
From the video player, input the existing PIN and select ‘Turn off Parental Controls’. -
Yes, you must have a valid TV licence to watch the channels. To buy a TV licence or to obtain further information about licensing requirements visit TV Licensing at www.tvlicensing.co.uk
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Don’t worry, if you’ve been streaming a channel for 3 hours without interruption, you’ll receive a prompt asking if you’re still watching. If you don’t respond within 30 seconds the live stream will stop.
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If you can't find the answer to your question in our FAQs, you can contact us about any issues on channel4.com, E4.com or film4.com, by using the contact us button above and we'll get back to you as soon as we can.
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If you mouse-over the player you’ll find a volume control button in the bottom right hand corner of the window. If you hover your cursor over the volume control it will display a slider that you can use to adjust the volume. The volume can be instantly muted by clicking the volume button.
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The reviewer’s remit is set out in his terms of reference and you can find out more details about the reviewer – see press link
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If your devices all support Flash (which all PCs and some older Android devices do) the player will be the same on all your devices. However, Apple have never supported Flash, neither do the latest versions of Android. In these cases the player will be a mobile compatible version (HTML5). The exact playback experience will depend on your device, but you’ll still be able to select and stream all our channels
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Our All 4 Games site has a dedicated area for developers, CLICK HERE FOR INFORMATION
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You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.
Desktop Chrome browser
1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"Desktop Firefox browser
1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box -
Channel 4 requires all users to provide their real date of birth as some content may not be suitable for children or young people. The Channel 4 registration service is only available to over 16s.
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To delete your Channel 4 account and remove all your details from our database, sign in on the site first then click on My4 - Account Settings - Close My Account.
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Channel 4 takes its commitment to online accessibility very seriously. Our policy is to ensure this website meets recognised international standards for accessibility to ensure it is accessible to all. We are fully committed to ensuring this website meets the Web Content Accessibility Guidelines (opens in a new window) (WCAG 2.0) to AA standard to ensure people with disabilities are not excluded from accessing information and services. To this end, we work closely with the Digital Accessibility Centre (opens in a new window) to ensure the accessibility of all Channel 4 websites, including detailed testing by disabled people using a range of assistive devices such as screen readers. Whilst Channel 4 strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Access Services: We are committed to providing subtitles on as much of our All 4programming as possible. We are also looking into the providing more programmes with audio description on All 4 content in the future, We are not currently able to provide subtitles on short clips but are investigating the possibility of providing this when it becomes feasible to do so.
Accessibility challenges: As an innovative company working in broadcasting we are always looking at new ways to enhance and develop our websites. As part of this we will ensure we think about the accessibility of any new technology we use. There may be some instances where we display video players, advertisements and third party applications that are out of our control and therefore Channel 4 cannot guarantee accessibility of these. Where possible we work with our partners to rectify these issues with the aim of enhancing the experience of all our users.
Feedback: If you would like to comment about the accessibility of this site please send an email to accessibility@channel4.com
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If you have a complaint about the content of one of our programmes or content on one of our online sites you can use the contact us webform, call us on 0345 076 0191 or write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU. Alternatively if your complaint is about one of our programmes you may want to complain directly Ofcom our statutory regulator using the link below
http://consumers.ofcom.org.uk/complain/tv-and-radio-complaints/ -
On the All4.com website
Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On the iPhone and iPad appGo to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders
On the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On Smart TVs, Games Consoles and Set Top Boxes
To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
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There are two ways to unsubscribe:
1. By following the instructions at the bottom of the emails you are receiving. This allows you to unsubscribe directly from the email itself.
2. By signing in to your Account page on Channel4.com. To do this sign in on Channel4.com, then click on your user name in the link at the top of the page to access your Account page. On this page you will see all the emails that you are currently subscribed to. Click on the Edit Details button on your Account page. This makes the page editable. Uncheck any email subscriptions you no longer wish to receive. Click on the Save my changes button to confirm.
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You’ll need a PC, tablet or smartphone, a connection to the Internet (either a fixed-line, Wi-Fi, or mobile data connection), and a standard web browser (the service has been tested with Internet Explorer, Chrome, Firefox and Safari).
To use the player on a PC you’ll need the Adobe Flash plug-in (version 10.2 or later). If you have an earlier version of Flash you’ll be prompted to download and install the latest version. To check your Flash version or to update it, please visit: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html (we take no responsibility for third party websites).
To experience the best quality video you’ll need an Internet connection of at least 2 Mb/s (although the player will automatically select the maximum possible bandwidth if your connection is slower).
On mobile devices that don’t support Flash an HTML5 player is loaded. This player has a little less functionality than the Flash version (e.g. no Electronic Programme Guide), but it will still allow you to switch between channels and stream the shows live on all your devices.
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