Technical Information

I am having problems watching All 4 via Lollipop. What can I do?

We’ve been alerted to an issue with some viewers who are using Lollipop. Android devices using this operating system have access to two media players (NuPlayer and Awesome Player). By default, the device opens NuPlayer, however, this has some video playback issues which Google are addressing so for now, please use the Awesome Player.

To change to the Awesome player please follow the steps below and you will be able to access All 4 on your device.

1. Go to the device Settings
2. Scroll down to About tablet and click on About tablet
3. Scroll down to the build number and tap on the build number 7 times or until you see a message that says you are "x" steps away from being a developer
4. Once developer options have been enabled, go back to the settings and scroll down to Developer Options
5. Click on Developer Options and scroll down to the Media section.
6. In the Use NuPlayer(experimental) area, make sure this is NOT CHECKED, if it is checked then Uncheck this checkbox
7. You can now go back to using the All 4 app and play content

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