Undercover Boss Australia and Canada
About the Show
High-flying Australian and Canadian executives take extraordinary steps to ensure that their companies are fighting fit by going undercover in their own businesses
Undercover Boss Canada, Series 3 Episode 10
Wild Wing is one of Canada's largest chicken wing chains and its affordable prices have kept diners coming through the doors for 15 years.
Recently, tough economic times have meant that founder and CEO Rick Smiciklas has had to trim back corporate operations.
Now he is going incognito to work undercover in his own restaurants posing as a new employee.
He intends to get to know his franchisees better and find out how to make the company more efficient. Can he wing it for a week?
Undercover Boss Canada, Series 4 Episode 10
Wok Box has been serving up fresh, fast, pan-Asian food in Canada for nearly a decade, but a rapid programme of expansion has put the company under pressure.
After a stint as a silent partner, co-founder Blair Stevens is back at the helm. He decides to adopt a disguise and work under an assumed identity inside his own restaurants.
What his workers reveal during his week undercover leaves him in no doubt about what he needs to do to keep things on track.
Undercover Boss Canada, Series 4 Episode 9
The challenges of running the largest single-site hospital in Canada are never-ending. Sunnybrook, a billion-dollar organisation, is overwhelmed with patients.
Like many medical establishments, it has to work harder than ever to ensure antibiotic-resistant infections don't threaten daily operations.
Executive Vice President Malcolm Moffat is anxious to find out whether employees in support services, such as cleaning, landscaping and food preparation, are all doing their part to keep things running smoothly.
Adopting a disguise to work undercover, he is soon looking at hospital services with new eyes. At the end of the week, when he reveals his identity to his employees, he orders some sweeping changes that will make their working lives a lot easier.
Undercover Boss Canada, Series 4 Episode 8
The Canadian fashion retail industry generates $300 million a year for the country's economy. Mexx Canada is a familiar name in shopping centres across the nation.
But with stiff competition from US firms and mall space at a premium price, the company is feeling the pressure. President John Gunn is new to the organisation and is determined to shake things up.
Working undercover in his own company gives him unprecedented access to what's really happening on the sales floors and in the stockrooms.
After hearing staff opinions about head office he decides to make some changes, and the story of one worker's painful past hits the boss hard.
Undercover Boss Canada, Series 4 Episode 7
More people are using Calgary Transit than ever, but the growing city's public transport system is ageing at a time when demand is rising.
The Mayor asks Calgary Transit Director Doug Morgan to shave off his trademark goatee and go undercover to see how workers are managing.
But Doug experiences first hand some of the challenges they face as the cameras capture him cleaning vomit off buses, working in busy garages, and facing confrontations with members of the public.
After realising how far the staff are prepared to go in the line of duty, he rewards them in ways they could never have imagined, and makes a surprising gesture that has one worker in tears.
Undercover Boss Canada, Series 4 Episode 6
Competition is cutthroat in Canada's restaurant industry. Tina Chiu, the Chief Operating Officer of Mandarin Restaurants, is worried that the expansion of her giant all-you-can-eat Chinese buffet chain is at risk.
She's prepared to go undercover to check out what's really happening in her eateries. It turns into an eye-opening week for the young executive, who has spent more time behind a laptop than a stovetop.
Selling drinks is vital to the company's bottom line, but Tina soon discovers that it's easier said than done. And when she works in the kitchen, her food doesn't always go down well.
However, when the employees she has met gather at the company's HQ, they are given some of the season's most generous rewards.
Undercover Boss Canada, Series 4 Episode 5
There are more than 50 YMCAs across Canada, serving two million members a year. CEO Scott Haldane has worked for the organisation for his entire career, since joining as a lifeguard when he was 16 years old, and now heads up the national office.
Suspecting that the business 'is known, but not well known', he's decided to make the most dramatic decision of his working life - demoting himself from CEO to Ordinary Joe for a week.
Haldane adopts a disguise that gives him a full head of hair for the first time in 30 years, but working undercover proves riskier than expected when he's asked to lead an aquatics class and his wig starts to wobble.
But as he meets his staff and gets to understand the realities of their working lives, he realises he's on a very personal journey of discovery.
Undercover Boss Canada, Series 4 Episode 4
The outsourcing industry is exploding, as Canadian companies hand over maintenance and cafeteria contracts to external providers.
Sodexo Canada is one of the nation's biggest employers, and in a single day it makes nine million meals.
President Dean Johnson is concerned that his 10,000-strong staff may be stretched too thin, affecting the level of service.
But when he works undercover in his own organisation, the experience of scrubbing blood off hospital floors and flipping burgers for queues of students soon gives the boss renewed appreciation for the people who really keep Sodexo Canada running.
Undercover Boss Canada, Series 4 Episode 3
For 25 years, Liberty Entertainment Group has been a dominant force in Canada's entertainment industry, operating restaurants, nightclubs and banquet halls. But the industry is fiercely competitive, with a high proportion of new venues likely to fail.
In Toronto, Creative Director Nadia DiDonato is about to up her game, seeking ways to run Liberty Entertainment Group more efficiently.
But working undercover in her own bars and restaurants proves tougher than she imagined when she trades her glamorous life for cleaning up piles of dirty glasses and dishes.
Undercover Boss Canada, Series 4 Episode 2
New CEO Richard Andersen must turn around Northlands, Edmonton's multi-million-dollar sports and entertainment complex, home to the Oilers and the Stanley Cup.
Times are hard for the industry as horse racing revenues plunge and plans for a new hockey arena nearby threaten to take a bite out of business.
Anxious to hear what employees think of the changes he's brought in so far, Andersen puts on a fat-suit to work in disguise under a fake identity.
He soon makes discoveries about equipment and staff morale, and gets the inside scoop on the office Christmas party.
But it's the moving story of one worker's tragic loss that finally opens the boss's heart to bring in company changes that should improve everyone's life, at work and at home.
Undercover Boss Canada, Series 4 Episode 1
Food Banks Canada began as a temporary measure to help feed the needy. But 30 years later, demand is at an all-time high, as more families struggle on the breadline.
Nearly a million people a month rely on Food Banks Canada, a shocking 40 per cent of whom are young children. Executive Director Katharine Schmidt oversees the non-profit organisation from coast to coast.
She's decided to work undercover on the frontlines to see how the national office can best support its 800 facilities, so she dons a disguise to help out in her own soup kitchens.
Undercover Boss Canada, Series 3 Episode 9
Mary Brown's Famous Chicken and Taters, Canada's biggest home-grown chain of fast-food chicken restaurants, started business in Newfoundland in 1969 and is soon to open its 100th outlet.
CEO Greg Roberts goes incognito among the workers in his own restaurants posing as a new employee.
The company has started developing internationally in the last three years and he wants to find out about improvements that could be made on the home front before more global expansion occurs.
Undercover Boss Canada, Series 3 Episode 8
Pizza Nova has been making and selling pizzas in its chain of restaurants since 1963 and now has over 130 outlets across Ontario, Canada.
President of the company Domenic Primucci started working in the business with his father at a young age.
As the firm prepares to celebrate its 50th anniversary, he dons a disguise to go undercover working among the staff of his own restaurants.
He intends to find out how the business can improve during a period of expansion in a highly competitive environment.
Undercover Boss Canada, Series 3 Episode 7
Freshii has captured the market in a healthier style of fast food in Canada. Inspired by traditional delis, the chain provides fresh food-to-go and has around 100 outlets worldwide.
CEO Matthew Corrin is going incognito among the staff of his franchises posing as a new employee.
He aims to get behind the scenes and find out how well the company is sticking to its three key values - fast, fresh and friendly - and discover how to prevent unnecessary waste while promoting expansion.
Undercover Boss Canada, Series 3 Episode 6
Mr. Lube, Canada's leading quick oil change company, opened its doors in 1976 in Edmonton, Alberta, and now has over 120 outlets across the country serving 1.5 million customers a year.
President and CEO Stuart Suls is adopting a disguise to work undercover as a technician among the front-line staff in his workshops.
He intends to find out how new developments in the motor industry are affecting the business and how customer service can be improved as the company expands.
Undercover Boss Canada, Series 3 Episode 5
Lush Cosmetics has been making hand-crafted bath and beauty products in Canada since the mid-1990s. It has 160 retail locations and the company wants to double the number of stores over the next three years.
Brandi Halls, Director of Brand Communications, goes incognito among the workers in the shops and on the factory floor posing as a new employee to find out how the programme of expansion will affect the workforce and which improvements could make the transition smoother.
Undercover Boss Canada, Series 3 Episode 4
Bellstar Hotels and Resorts has been developing Canadian boutique hotel properties since 2004 and manages a dozen resorts across Alberta and British Columbia.
President and CEO Ed Romanowski wants to develop new markets and services to attract more customers to this very seasonal industry.
He dons a disguise to work among housekeeping staff at his company's resorts to get his finger on the pulse of the organisation at grassroots level and find out how efficiently the business is run.
Undercover Boss Canada, Series 3 Episode 3
Beck Taxi is Canada's largest privately owned cab company, transporting 15 million passengers a year, but tough regulations and high overheads often leave cabbies struggling to make a living.
In the driver's seat at Beck are a mother-and-daughter team, General Manager Gail Souter and Operations Manager Kristine Hubbard.
They are going incognito among their own workforce to find out about the problems that drivers face and discover how to keep the best cabbies committed to the company.
Undercover Boss Canada, Series 3 Episode 2
Clark Builders creates commercial and industrial buildings across the Western provinces of Canada, has around 800 employees and $600 million annual turnover.
Founder and Executive Chairman Andy Clark puts on a tool belt for the first time in 30 years when he adopts an assumed identity to work as a labourer among the crews on his own building sites.
He hopes to discover new ways to improve productivity and find out whether the core values of the workforce have changed over time.
Undercover Boss Canada, Series 3 Episode 1
Orkin Canada is the country's leading pest-control firm and has been operating its business for over 50 years.
President of the company Gary Muldoon disguises himself to go undercover among his organisation's front-line employees to find out how to preserve the firm's market share from encroachment by competitive new rivals.
Undercover Boss Canada, Series 2 Episode 10
The CEO of Canadian restaurant chain East Side Mario's finds out what it's really like for the Average Joe when he steps away from financial management to spend a week working incognito in his own kitchens.
With the explosion of family dining restaurants, John Rothschild's eateries are fighting for customers and he's worried that his brand is starting to look dated. How will he find the business is working when he goes undercover?
Undercover Boss Canada, Series 2 Episode 9
For nearly 20 years, the T&T Supermarket chain has dominated sales of Asian foodstuffs in Canada, but now competition is cut-throat, with more and more companies fighting for the dollars people spend on Asian food.
That's good enough reason for T&T Supermarket's director of strategy and operations, Tina Lee, to swap her upscale lifestyle for a week working undercover in her own stores to find out how efficient the company is.
Undercover Boss Canada, Series 2 Episode 8
Canadians spend nearly $9bn a year on their pets; that's more than is spent on children's toys, designer shoes and dental plans.
PJ's Pets is one of the nation's oldest pet shop chains, but the company has a new president in place and she's determined to rattle a few cages.
Margaret Kordas spends a week working undercover in her own retail outlets, on the hunt for costly inefficiencies and wasted opportunities.
Undercover Boss Canada, Series 2 Episode 7
Moving house is often a very stressful experience. Established, professional Canadian moving companies are being squeezed by low-cost rivals and unregulated fly-by-nights.
Kirsten Flynn, vice president of Premiere Van Lines, is a woman with a formidable reputation; her own staff call her 'Frugal Flynn' because she watches the pennies to protect profits.
She goes incognito among her frontline employees, aiming to find out how well the business is working.
Undercover Boss Canada, Series 2 Episode 6
Tervita specialises in environmental clean-up for Western Canada's booming energy and mining industries. The company has ambitious growth plans, but is struggling to attract workers.
It doesn't take long for Fory Musser, Tervita's vice president of strategy, to discover why this is when he quits his comfortable office for a week working on the front line in a company that specialises in doing some of the nation's dirtiest, smelliest jobs.
Undercover Boss Canada, Series 2 Episode 5
The Canadian healthcare system is under enormous strain, as baby boomers age and make increasing demands on services.
The Victorian Order of Nurses takes the pressure off hospitals by providing care for people in their own homes. It was once a unique service, but now hundreds of rival companies compete for cash and customers.
CEO Judith Shamian says that, unless she takes drastic action, the institution she runs could be consigned to the history books. She works in disguise among the staff to find out how well the organisation functions.
Undercover Boss Canada, Series 2 Episode 4
This episode nets a behind-the-scenes look at what it really takes to get fish on to dinner plates. Cooke Aquaculture is the Canadian leader in salmon farming, but it operates within an aggressive global market and has to maintain production to safeguard jobs in the Maritime provinces.
In some communities, the firm is responsible for one in every two pay cheques. CEO Glenn Cooke gets a fresh head of hair and a new identity so that he can go incognito to join his own workers on the frontline.
Undercover Boss Canada, Series 2 Episode 3
Confectionery is an indulgence, but while Purdy's Chocolates senior executive Kriston Dean has Canada's most delicious job, hitting sales targets is a tough nut to crack.
Purdy's dominates the West Coast, but is struggling to make an impression elsewhere. To find more ways to boost sales, the Chocolate Queen travels the country, working in disguise in her own shops and on her factory floors.
Undercover Boss Canada, Series 2 Episode 2
This edition looks at what goes into creating Canada's favourite pastime - hockey. Canlan Ice Sports is the largest private owner of sports facilities in North America and believes its role is to nurture future NHL stars.
CEO Joey St Aubin admits its prices are higher than local municipal rinks, but believes his company offers a premium service and better ice quality. He goes incognito among his frontline employees, aiming to find out how well the business is working.
Undercover Boss Canada, Series 2 Episode 1
Home Hardware is an iconic Canadian brand, but, as the company prepares to celebrate its 50th birthday, it is battling to maintain its position as one of the nation's most popular home-improvement retailers.
Chief Operating Officer Terry Davis has been with the company for 42 years. He worked his way up to the top and now he's returning to the shop floors and factories in disguise to turn flaws into fixes.
Undercover Boss Canada, Series 1 Episode 7
Stacey Mowbray, CEO of Second Cup, Canada's largest speciality coffee company, joins the daily grind serving lattes to get an edge on customer service and revive her link with the workers.
Undercover Boss Canada, Series 1 Episode 6
Molson Coors Canada's chief legal officer Kelly Brown fills in for CEO Dave Perkins and gets down to the basics of beer production in the country's oldest and most famous brewery.
Undercover Boss Canada, Series 1 Episode 10
Michael Sneyd, CEO of Canadian resort business Skyline International Development, goes undercover with the employees at the foot of the chain to take their ideas to new heights.
Undercover Boss Canada, Series 1 Episode 9
Lisa Lisson, the first female president of FedEx Express Canada, goes undercover to find out if her employees have the right resources to provide top-level service in the courier industry.
Undercover Boss Canada, Series 1 Episode 8
Jane Riddell, chief operating officer of GoodLife Fitness in Canada, disguises herself as a trainee zumba instructor, a maintenance worker and a salesperson to work in her own company.
Undercover Boss Canada, Series 1 Episode 5
Cineplex CEO Ellis Jacob goes undercover within Canada's largest motion picture exhibitor doling out snacks and tickets while assessing how to enhance the moviegoer's experience.
Undercover Boss Canada, Series 1 Episode 4
City councillor Karen Stintz, Chair of the Toronto Transit Commission, goes undercover inside Canada's largest mass transit system to get her hands dirty with some tough, gritty jobs.
Undercover Boss Canada, Series 1 Episode 3
Brian Scudamore, founder and CEO of 1-800-GOT-JUNK?, goes undercover in Canada as a driver and collector, hauling loads of unwanted clutter for the world's largest junk removal franchise.
Undercover Boss Canada, Series 1 Episode 2
CEO Paul Goddard goes undercover at Pizza Pizza, Canada's number one pizza mega-brand, and learns that making dough and delivering hot food serves up some challenges he'd never imagined.
Undercover Boss Canada, Series 1 Episode 1
CEO John Tracogna goes undercover at Toronto Zoo, Canada's largest, to get up close and personal with endangered wildlife and meet some of the people who keep the organisation running.
Undercover Boss Australia, Series 2 Episode 8
Scott Hutchinson, Chairman of Hutchinson Builders, a construction company founded by his great grandfather in 1912, leaves his Brisbane headquarters to go undercover and work with some of the organisation's 1,100 staff to find out whether the business is fighting fit at grass-roots level.
Undercover Boss Australia, Series 2 Episode 7
Nick Cox, Chief Operating Officer of YMCA Australia, goes undercover in his own organisation, which provides accommodation, gyms, swimming pools, child care, holiday camps and young offender programmes in 500 centres around the country. Working in a variety of roles, he gets to know different employees to find out how efficiently the organisation is functioning.
Undercover Boss Australia, Series 2 Episode 6
Jeanpaul Dimech, CEO of Sodexo Australia, goes undercover working with some of the company's 6,000 employees as they provide services such as catering, maintenance and facilities management, to see whether the business is fighting fit at grass-roots level.
Undercover Boss Australia, Series 2 Episode 5
Tony Chamberlain, Managing Director of Staging Connections, a live events company with 1,000 employees all over Australia, goes undercover in his own firm working in a variety of roles and getting to know different employees to find out whether the business is functioning efficiently.
Undercover Boss Australia, Series 2 Episode 4
Iain Mars, CEO of JBS Australia, goes undercover working in some of the company's 11 meat processing plants and getting to know a variety of employees at grass-roots level to find out if the business is fighting fit.
Undercover Boss Australia, Series 2 Episode 3
Pippa Hallas, CEO of Ella Bache, goes undercover to discover more about the people who work for her, including 18-year-old Sharina, who was diagnosed with Crohn's Disease.
Undercover Boss Australia, Series 2 Episode 2
Two bosses from Hog's Breath Cafe go undercover. Brett Dyland and Rodney Winkleman are sent to work across a number of their restaurants and meet up with some hardworking staff.
Undercover Boss Australia, Series 2 Episode 1
Tony Braxton-Smith, CEO for Great Southern Rail, goes undercover at the company to meet some of the inspirational people that work for him.
Undercover Boss Australia, Series 1 Episode 5
Rachel Argaman, CEO of Toga Hospitality, goes undercover working alongside her employees.
Undercover Boss Australia, Series 1 Episode 4
New CEO of BIG4 holiday parks Ray Schleibs is spending his first day undercover in the company.
Undercover Boss Australia, Series 1 Episode 6
A high-flyer goes undercover at one of Australia's largest supermarket chains - Ritchies Stores.
Undercover Boss Australia, Series 1 Episode 3
Janine Allis, the creator and CEO of Boost Juice, a smoothie and juice bar chain, goes undercover in her company.
Undercover Boss Australia, Series 1 Episode 2
Peter Murray, director of Veolia Environmental Services goes undercover in his business. But he soon finds himself in trouble when he breaks one of the company's recycling systems.
Undercover Boss Australia, Series 1 Episode 1
Domino's Pizza Enterprises serves nearly a million pizzas a week all over Australia and has an annual turnover of almost $670 million.
Having worked his way up through the company, Don Meij has been in the pizza business for over 20 years. Starting as a delivery driver for Domino's, he is now CEO of this multi-national corporation.
In this episode, Don will go back to the front-line, making and serving pizzas in Domino's to find out what is actually happening within his stores.
Undercover Boss Australia and Canada synopsis
High-flying Australian and Canadian executives take extraordinary steps to ensure that their companies are fighting fit by going undercover in their own businessesEpisode Guide >