It's the start of another summer season at The Grosvenor in Torquay. After a long, lean winter, finances are at rock bottom so hotel manager Mark decides that his 'three-star, bucket-and-spade' hotel is going upmarket.
Mark's first step towards attracting posher guests and their disposable dosh is through special events. Feisty reservations manager Alison is not convinced by Mark's new snobbish aspirations but is soon swept along in his maverick mission.
The Grosvenor's newly promoted events manager, flamboyant ex-deputy manager Christian, has been brought back to run these functions: his first task is to showcase the hotel with a glitzy magic ball and gala dinner. With money to make and people to impress, the stakes are higher than ever.
But with ticket sales chaos, last minute menu panic and a dessert disaster on the night, will Christian pull a rabbit out the hat or will he end up wishing he could do a disappearing act?
Mark's posh guest prayers may have been answered in the shape of a family from leafy Surrey who are desperate to go to the ball.
And, after a financially tough year, returning guest Rachel Weston could have some life-changing news for her jet-ski loving partner Gary.
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Series 1 Episode 1
The Proposal
Dan and Liz, a happy young couple from Essex, check in to the Damson Dene for a quiet break. What Liz doesn't know is…
- Includes tantrums and spicy language
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Series 1 Episode 2
The Wedding
Checking in to the Damson Dene in this second episode are Tom and Susanna, who arrive a couple of weeks before their…
- Includes tantrums and spicy language
- This episode has subtitles available.
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Series 1 Episode 3
Kids Eat Free
It's the school holidays and the Damson Dene is full to bursting with families and their young children. From reception…
- Includes tantrums and spicy language
- This episode has subtitles available.
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Series 1 Episode 4
Bedlam and Breakfast
On one night at the Damson Dene, the lives of staff and guests change forever.
- Includes some frank and risque language
- This episode has subtitles available.
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Series 1 Episode 5
There's a Fly in My Soup
The Damson Dene comes under attack from guests complaining about everything from the décor to the food and the…
- Includes some frank and risque language
- This episode has subtitles available.
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Series 1 Episode 6
Do Not Disturb
Mysterious forces are at work at the Damson Dene when one of the hotel's showers appears inexplicably occupied baffling…
- Includes tantrums and spicy language
- This episode has subtitles available.
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Series 1 Episode 7
Pillow Talk
Relationships are under the spotlight at the Damson Dene.
- Includes some frank and risque language
- This episode has subtitles available.
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Series 1 Episode 8
Damson in Distress
Trouble is brewing as manager Wayne clashes with his assistant, Marta. Marta was the acting manager until Wayne was…
- Includes some risque language and frisky behaviour
- This episode has subtitles available.
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Series 2 Episode 1
Faye and Mike from Dudley come to the Grosvenor to get married. Faye has high expectations for her big day. Ever since…
- With tantrums and spicy language
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Series 2 Episode 2
In a bid to keep the guests happy and boost his cash flow Mark's launching Party Night: an entertainment extravaganza…
- Spicy language
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Series 2 Episode 3
It's the middle of the summer season and temperatures and tempers are rising at The Grosvenor.
- Spicy language
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Series 2 Episode 4
Mark throws the hotel's first ever pool party, with a barbecue, cocktails, ice cream galore, and 'Dolphin Racing'…
- Spicy language
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Series 2 Episode 5
'Stack 'em high and sell 'em cheap' is Mark's business philosophy, and packing the Grosvenor with coach parties paying…
- Spicy language
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Series 2 Episode 6
Romance is in the air as two loved-up couples check into the Grosvenor.
- Spicy language
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Series 2 Episode 7
'I would sell the hotel on three things: location, entertainment and food,' says Grosvenor manager Mark. He's come up…
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Series 2 Episode 8
'I think the great British holiday is due to make a comeback!' announces Mark in the final episode of the series. 'We…
- This episode has subtitles available.
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Series 3 Episode 1
It's the start of another summer season at The Grosvenor in Torquay. After a long, lean winter, finances are at rock…
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Series 3 Episode 2
Mark brings in a former AA Chief Hotel Inspector as he tries to take the Grosvenor upmarket.
- This episode has subtitles available.
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Series 3 Episode 3
Mark decides the key to attracting extra upmarket guests to the Grosvenor is to invest in a new gourmet sausage.
- This episode has subtitles available.
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Series 3 Episode 4
The Grosvenor bares all at what should be the hottest money-spinning event of the season - Ladies' Night. But with only…
- Fruity language
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Series 3 Episode 5
Mark has had a brainwave as he continues to attempt to broaden The Grosvenor's horizons and attract new guests: an…
- Fruity language
- This episode has audio description available.
- This episode has subtitles available.
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Series 3 Episode 6
Mark decides to take a tougher line on staff management, and that it's time for events manager Christian to become more…
- Fruity language
- This episode has audio description available.
- This episode has subtitles available.
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Series 3 Episode 7
Mark finally decides to sell The Grosvenor: his debts are now so high that he has no choice but to let the hotel go…
- This episode has audio description available.
- This episode has subtitles available.
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Series 3 Episode 8
Mark needs a buyer for The Grosvenor before the summer ends, while the doors are still open and the staff still have…
- Fruity language
- This episode has audio description available.
- This episode has subtitles available.
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