About the Show
In 2013, 38 million complaints were lodged against corporations in the UK. This series meets some of the country's most persistent complainers and the organisations who deal with their complaints.
Series 1 Summary
In 2013, 38 million complaints were lodged against corporations in the UK, and as our expectations of exceptional customer service rise, companies are coming back with new ways of dealing with us
This episode goes inside the complaints department of Transport for London. With over a million more people in the capital than 10 years ago, the city's roads are fit to burst.
The programme meets one of the nation's most persistent complainers, who confronts Kirklees council with a camera strapped to his body, and whose unresolved dispute has been ongoing since 1988
Utility companies get the most complaints of any industry in Britain, with the Big Six energy companies receiving 5.5 million last year.This film observes some of their most challenging customers.