The Complainers

  • Episode 1

    This episode goes inside the complaints department of Transport for London. With over a million more people in the capital than 10 years ago, the city's roads are fit to burst.

  • Episode 2

    The programme meets one of the nation's most persistent complainers, who confronts Kirklees council with a camera strapped to his body, and whose unresolved dispute has been ongoing since 1988

  • Episode 3

    Utility companies get the most complaints of any industry in Britain, with the Big Six energy companies receiving 5.5 million last year.This film observes some of their most challenging customers.