About the Show
Ruth Watson investigates businesses which have been the subject of bad online reviews
Series 1 Summary
Online reviews can make or break a business. In this brand new series, Ruth Watson is on a mission to see whether businesses are bungling or their critics are being unfair.
Episode 1 - Sandbar and Seafood Company
Ruth Watson visits the Sandbar and Seafood Company, a family owned restaurant in Leigh-on-Sea in Essex
Episode 2 - The Crown Hotel
The Crown Hotel in the Cotswolds has all the old world charm you would expect from a former 16th century coaching inn, but reviewers have complained
Episode 3 - Brown's Pie Shop and Restaurant
Ruth Watson meets Alan and Chris, owners of Brown's Pie Shop and Restaurant in Lincoln - a popular haunt for locals and tourists alike
Episode 4 - Hotel Celebrity
Online reviewers have been unimpressed with Hotel Celebrity in Bournemouth. Can Ruth help the owners banish the bad reviews for good?
Episode 5 - Fawsley Hall
Fawsley Hall in Northamptonshire is a Tudor mansion hotel and spa. Most customers enjoy their stay, but some reviewers have found cause for complaint about almost everything. Ruth investigates.
Episode 6 - Brooks House
Brooks Guesthouse in Bath mixes boutique hotel chic with bed and breakfast prices, but are their guests really getting a boutique experience?
Episode 7 - Curry Corner
Curry Corner is an award-winning Bangladeshi restaurant in Cheltenham. But despite the accolades, reviewers complain that the food is too pricey. Can Ruth help?
Episode 8 - Riva Bar and Restaurant
The Riva Bar and Restaurant sits on Gravesend's historic but exposed pier. The bar does a roaring trade, but some reviewers complain about the poor food and the cold reception from owner, Anastasia.
Episode 9 - Painswick Rococo Gardens
Ruth Watson pays a visit to Gloucestershire, where the Painswick Rococo Gardens has been receiving some negative online reviews
Episode 10 - The Sidings Hotel
The Sidings Hotel near York is a train enthusiast's dream, with five Pullman-style railway carriages. But some reviewers have complained about the rooms and the food.
Episode 11 - Ruth Watson Means Business!
The Felbrigg Lodge in north Norfolk has had some bad reviews. Ruth meets the hotel's online critics, and comes up with an action plan for the business.
Episode 12 - Ruth Watson Means Business!
Ruth Watson deals with criticism levelled at The Ghost Bus Tour - a tourist attraction providing spooky theatrical tours of London on board a converted Routemaster double-decker bus.
Episode 13 - Ruth Watson Means Business!
Can Ruth help landlord Paul banish the bad reviews about the food and cleanliness at the Fox Inn in the Cotswolds? When the pub's harshest critics return, will they see any improvement?
Episode 14 - Ruth Watson Means Business!
Tudor World is a quirky independent museum in Stratford-upon-Avon. Online reviewers want more interactivity and fun for their admission fee - can Ruth help owners Janet and John improve their reviews?
Episode 15 - Ruth Watson Means Business!
Alison and Roy run the Bridge Tea Rooms in Bradford-upon-Avon. The establishment has received online criticism, but are the negative comments fair? Ruth Watson investigates.