Ruth Watson Means Business!
About the Show
Ruth Watson investigates businesses which have been the subject of bad online reviews
Series 1 Summary
Online reviews can make or break a business. In this brand new series, Ruth Watson is on a mission to see whether businesses are bungling or their critics are being unfair.
Episode 1 - Sandbar and Seafood Company
Ruth Watson is on a mission to see whether businesses are bungling or their online critics are being unfair.
This time she visits the Sandbar and Seafood Company, a family owned restaurant in Leigh-on-Sea in Essex. The food gets great write-ups, but online reviewers have criticised the menu, basic wine list and haphazard service.
Ruth investigates both the reviewers and the business, before deciding what needs to be done.
When two of the restaurant's sternest critics return undercover, will they think the management have turned things around?
Episode 2 - The Crown Hotel
The Crown Hotel in the Cotswolds has all the old-world charm you would expect from a former 16th century coaching inn, but reviewers have complained.
Ruth thinks the problem lies with the hotel's complicated management structure and a lack of cash being spent on the building. Can she help manager Kevin banish the bad reviews?
When two of the hotel's harshest critics return undercover, will they see any improvement?
Episode 3 - Brown's Pie Shop and Restaurant
Ruth Watson meets Alan and Chris, owners of Brown's Pie Shop and Restaurant in Lincoln - a popular haunt for locals and tourists alike.
Two reviewers have posted criticism online, and Ruth is forced to question the very heart of the business. Are they serving 'proper' pies?
Episode 4 - Hotel Celebrity
Online reviewers have been less than impressed with Hotel Celebrity in Bournemouth.
Can Ruth help the owners banish the bad reviews for good?
Episode 5 - Fawsley Hall
Fawsley Hall in Northamptonshire is a Tudor mansion hotel and spa. Most customers enjoy their stay, but some reviewers have found cause for complaint about almost everything.
Will Ruth's advice enable the business to turn the critics into admirers?
Episode 6 - Brooks House
Brooks Guesthouse in Bath mixes boutique hotel chic with bed and breakfast prices, but are their guests really getting a boutique experience?
Owners Andrew and Carla have invested all their savings in the business so need Ruth's help to banish any negative reviews. And when two of the critical customers return undercover, will they see any improvement?
Episode 7 - Curry Corner
Curry Corner is an award-winning family-run Bangladeshi restaurant in Cheltenham. But despite the accolades, reviewers complain that the takeaways and the restaurant food are too pricey. Can Ruth help the Krori family banish the bad coverage?
Episode 8 - Riva Bar and Restaurant
The Riva Bar and Restaurant sits on Gravesend's historic but exposed pier. The bar does a roaring trade, but some reviewers complain about the poor food, the chilly draughts in the restaurant and the cold reception from owner, Anastasia.
Episode 9 - Painswick Rococo Gardens
Ruth Watson pays a visit to Gloucestershire, where the Painswick Rococo Gardens has been receiving some negative online reviews. Ruth discovers a location that she loves, but that's wasted potential when it comes to pleasing all of its visitors.
Episode 10 - The Sidings Hotel
The Sidings Hotel near York is a train enthusiast's dream, with five Pullman-style railway carriages transformed into bedrooms and a dining car. But some reviewers have complained about the rooms and the food.
Episode 11 - Ruth Watson Means Business!
The Felbrigg Lodge in north Norfolk has had some bad reviews. Ruth meets the hotel's online critics, and comes up with an action plan for the business.
Episode 12 - Ruth Watson Means Business!
Ruth Watson deals with criticism levelled at The Ghost Bus Tour - a tourist attraction providing spooky theatrical tours of London on board a converted Routemaster double-decker bus.
Episode 13 - Ruth Watson Means Business!
Can Ruth help landlord Paul banish the bad reviews about the food and cleanliness at the Fox Inn in the Cotswolds? When the pub's harshest critics return, will they see any improvement?
Episode 14 - Ruth Watson Means Business!
Tudor World is a quirky independent museum in Stratford-upon-Avon. Online reviewers want more interactivity and fun for their admission fee - can Ruth help owners Janet and John improve their reviews?
Episode 15 - Ruth Watson Means Business!
Alison and Roy run the Bridge Tea Rooms in Bradford-upon-Avon. The establishment has received online criticism, but are the negative comments fair? Ruth Watson investigates.
Ruth Watson Means Business! synopsis
Ruth Watson investigates businesses which have been the subject of bad online reviewsEpisode Guide >