Populus interviewed 2051 adults in Great Britain online between 16 and 18 September 2011. Data has been weighted to be representative of all GB adults in terms of gender, age, SEG and region. Populus is a member of the British Polling Council.
Of the options below, which automated service - or services - give you the biggest headache? Please select the two or three you find most annoying.
| Utility companies' automated phone systems | 55% |
| Telecomms companies (including broadband providers) automated phone systems | 51% |
| Bank automated phone systems | 43% |
| Self-service checkouts at supermarkets | 26% |
| Text message car-park fee paying systems | 12% |
| Online tax returns | 9% |
| Travel phone and online booking systems | 8% |
| Leisure phone and online booking systems (e.g. cinema booking) | 7% |
| Other | 3% |
| None of the above | 11% |
Here are the results for respondents aged over 55.
| Utility companies' automated phone systems | 62% |
| Telecomms companies (including broadband providers) automated phone systems | 52% |
| Bank automated phone systems | 49% |
| Self-service checkouts at supermarkets | 30% |
| Text message car-park fee paying systems | 10% |
| Travel phone and online booking systems | 10% |
| Online tax returns | 7% |
| Leisure phone and online booking systems (e.g. cinema booking) | 5% |
| Other | 2% |
| None of the above | 9% |
