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From telephone car parking payment systems to supermarket self-service tills, Richard Wilson investigates the rise of automated services across Britain and puts the machines to the test

Richard Wilson on Hold

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Hanging on the Telephone

Richard's team make 400 calls to eight leading companies to test how long it takes to speak to a human

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Richard Wilson on Hold synopsis

From telephone car parking payment systems to supermarket self-service tills, Richard Wilson investigates the rise of automated services across Britain and puts the machines to the test

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