Mary Queen of Frocks
Will the new store name win Andy over?
The 157 staff receive feedback on their unique customer service
Mary is shocked to learn of Shobi's secret surveillance in her salon
Can I get a sandwich with my dress?
Mary begins her secret shopping in Surrey at a bridal boutique
Communication within the bridal boutique leaves Mary and the customers bemused
Mary Portas visits more businesses with poor customer service issues
Mary asked you to share your worst, funniest, most wackiest Retail Horror Stories with her. This is what she had to say about them.
Mary reacts to your Customer Service Confessions, submitted by you, the viewing public. She's also got some secrets of her own!
A second series of the show where Mary Portas is the secret shopper helping failing businesses and their customers too