Mary Queen of Frocks
Will the new store name win Andy over?
The 157 staff receive feedback on their unique customer service
Mary is shocked to learn of Shobi's secret surveillance in her salon
Can I get a sandwich with my dress?
Mary begins her secret shopping in Surrey at a bridal boutique
Communication within the bridal boutique leaves Mary and the customers bemused
Mary Portas visits more businesses with poor customer service issues
Mary's secret shoppers are sent to a used-car dealership
The car salesmen spend the day at a luxury spa
Mary and Gemma seem to attract a unique clientele during their research