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Episode Guides

Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve

About the Show

Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve

Series 1 Summary

Mary Portas works with buisnesses to improve performance and give shoppers the better service they deserve

  • Episode 1

    Mary's mission is to transform fast fashion chain Pilot's worst performing store into a haven for shoppers, and to then challenge MD Chris George to roll her ideas out across the rest of his empire

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    Episode 2

    Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts commission, not shoppers, first.

  • Episode 3

    Mary's secret cameras reveal the infuriating world of mobile phone stores to be one of the least user-friendly retail environments on the high street

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    Episode 4

    Mary plans to start a revolution in the world of estate agents. Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down.